Call 1899/18185 problem!

speedyrite

I'm having the same problem on 18185 too

Ruy

I've had an e-mail reply from call 1899 saying that the registration system is working OK at their end, and to try again.

Have tried again & it still won't accept valid bank sort code/ account no. details so have e-mailed them back to report continuing problem.

speedyrite

thanks for the update.

what e-mail address did you report the problem to?
if you let me know, I'll also send a problem report - the more problems reported, the more poential customers lost, hopefully some action taken!

Ruy

speedyrite,

I used 'contact customer services' ( top left menu on call 1899 main screen), then the link right at the end of 'any questions' to send an e-mail to call 1899.

The reply saying there were no problems at their end ( !) came from service@ call1899.co.uk .

I hope you have more luck than me, but as you say, the more the problem is reported, hopefully the better chance of getting it sorted.

speedyrite

I got fed up of waiting for this to be fixed on both call1899.co.uk and 18185.co.uk !

So I have signed up using my debit card. Maybe I will be able to change to DD once my a/cs are active?!?

moomintroll_3

speedyrite wrote:

I got fed up of waiting for this to be fixed on both call1899.co.uk and 18185.co.uk !

So I have signed up using my debit card. Maybe I will be able to change to DD once my a/cs are active?!?

I'm already signed up with 18185, tried to change to DD this afternoon - same result as others (Unable to verify sortcode / acct number).

Will have to stay with paying by switch for now I guess... :-/

G

BexTech

Ever since 1899 has had DD available I've never managed to set up DD.

speedyrite

Yes, having signed up with my debit card, I am still unable to change payment method to DD! Same problem as when I tried to setup DD payment during the registration process. Ah well never mind...

JohalaReewi

When you enter your bank account number, is it 8 digits long? Some websites (including bank ones!!) get upset if your account number is less than 8 digits so you have to put extra 0's on the front to make it up to 8 digits.

speedyrite

Yes my account number is actually 8 digits long and my sort code is 6 digits long. I even managed to input them correctly but sadly their websites seem to think they are invalid!

As I said, I've signed up ok with my debit card (the number of which is my sort code and account number prefixed with 4 other digits), but can't switch to DD as the same problem prevails...