CSI - Seasons 1 to 8. (Contains 48 discs) ONLY £25! Plus codes & more boxsets too!

Jewelleryfan

SpecialAgentSquirrel wrote: »

Jewelleryfan I would ask for clarification, explaining you've been told two different things, whether you'll get clarification is another matter, I'm still waiting :rolleyes:

Imagine if they were an eBay seller with ratings scores, they wouldn't get away with such bad service quite as easily.

Thanks, ive just emailed a cut and paste from my account asking her to clarify the sundry items and adjustments made on 2nd Dec for £25 and also about the refund. Hopefully we will get a reply soon :rolleyes:

cherryJ

The items are all back on the website, however they have a "New" icon splashed all over them! Reckon that's how they are going to get away with not having to satisfy previous orders. They're claiming that the ones now on the website are new.....:mad:

deadrobot

cherryJ wrote: »

The items are all back on the website, however they have a "New" icon splashed all over them! Reckon that's how they are going to get away with not having to satisfy previous orders. They're claiming that the ones now on the website are new.....:mad:

The ones that were on at £25 had that 'New' sticker over them too .

deadrobot

Jewelleryfan wrote: »

I've just received this email response to my complaint -

Dear,

Thanks for your recent order for Buffy Series (PN43618).
We try to make sure all our website prices are correct. Unfortunately however, mistakes do sometimes occur. At the time your order was placed the price of the item was incorrectly listed at £25.00.
The correct price is £79.00.
Mistakes like this are most unusual and so I apologise for any disappointment this mistake may have caused you.

Kind Regards
Rose Ord
Online Customer Services

Is it worth emailing back that if it is on stock then they legally have to complete it. I thought they could only not send it if it was out of stock (like i was told on the phone), but it is in stock according to her?

I emailed them back when i got that email. If you look at previous posts I posted what I sent back.
Still waiting on a reply tho...

Jewelleryfan

deadrobot wrote: »

I emailed them back when i got that email. If you look at previous posts I posted what I sent back.
Still waiting on a reply tho...

Yes thanks, its saved in my documents in case i need it for my next reply!:rotfl:

deadrobot

ok, got my 2nd reply..

"Thanks for your recent order for the Battlestar Galactica DVD Set ( PN42619 )

As previously advised, this was a pricing error on our website.

As a company we are within our rights to cancel your order if we find an error has occurred. As long as the goods have not been dispatched and delivered, we can cancel your order and issue a refund.

We look forward to seeing you online again soon.


Kind Regards

Karen Hardy

Online Customer Services"


So I guess that's the end of it really I await my refund!

Jewelleryfan

deadrobot wrote: »

ok, got my 2nd reply..

"Thanks for your recent order for the Battlestar Galactica DVD Set ( PN42619 )

As previously advised, this was a pricing error on our website.

As a company we are within our rights to cancel your order if we find an error has occurred. As long as the goods have not been dispatched and delivered, we can cancel your order and issue a refund.

We look forward to seeing you online again soon.


Kind Regards

Karen Hardy

Online Customer Services"


So I guess that's the end of it really I await my refund!

Oh dear, thats that then!

I'll probably get the same sort of reply :rolleyes:

daisy1111

ask for compensation for distress caused!

deadrobot wrote: »

ok, got my 2nd reply..

"Thanks for your recent order for the Battlestar Galactica DVD Set ( PN42619 )

As previously advised, this was a pricing error on our website.

As a company we are within our rights to cancel your order if we find an error has occurred. As long as the goods have not been dispatched and delivered, we can cancel your order and issue a refund.

We look forward to seeing you online again soon.


Kind Regards

Karen Hardy

Online Customer Services"


So I guess that's the end of it really I await my refund!

SpecialAgentSquirrel

They don't mention that a refund has been made though do they, poor customer service :mad:

karenx

Mine has been cancelled and when I log into my account I get this-

Credit limit£300.00Available to spend£281.05Balance£-6.05

How on earth can I owe £6.05 when the order came to £10 and its been credited back to my account??