virus help

jetcat

i am appealing for some help - in a very easy, non technical kind of language:o

My computer apparantly has 34 of infected files (this is actually my daughter's computer - my laptop is away being fixed). I cant get on the internet my normal way, and have to go through firefox??

There is Nortan antivirus on here, but it is showing as out of date (2006 i think). I think it is possible to download free anti virus software, but i dont have any idea on what or even how to do this. Would this fix the existing problems, or simply guard against new ones?

When i click on the windows security alert, it takes me to a virus scanning page (how i know there is 34) but in order for that to fix the viruses, it charges $48. There must be a cheaper way??

I really apologise about the appalling lack of technical speak here - as you can see, i am so not technical:o

asininity

Go to http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button and download the free version of malwarebytes install it do an update and run a full scan and delete everything it finds by following the instructions. Then go to http://www.superantispyware.com/download.html and do the same except for superantivirus.

Firefox is ok for connecting to the internet btw.

Once all thats done download this http://free.antivirus.com/hijackthis/ and run a scan with it and post the output log here.

jetcat

asininity wrote: »

Go to http://www.malwarebytes.org/ and download the free version install it do an update and run a full scan. Then go to http://www.superantispyware.com/download.html and do the same.

Firefox is ok for conecting to the internet btw.

Once all thats done download this http://free.antivirus.com/hijackthis/ and run a scan with it and post the output log here.

Will try that thanks. I thought firefox must be ok, as i have heard about it before, but i still keep getting security alert pop ups!

will let you know how i get on.....

aliEnRIK

jetcat wrote: »

I cant get on the internet my normal way, and have to go through firefox??

There is Nortan antivirus on here, but it is showing as out of date (2006 i think). I think it is possible to download free anti virus software, but i dont have any idea on what or even how to do this. Would this fix the existing problems, or simply guard against new ones?

When i click on the windows security alert, it takes me to a virus scanning page (how i know there is 34) but in order for that to fix the viruses, it charges $48. There must be a cheaper way??

First up, those windows alerts are FROM the virus, so whatever you do dont click on them! (And sure as hell dont get your credit card out)

Running malwarebytes on a FULL scan (Make sure you UPDATE the database first) will hopefully remove most of it

HIJACK THIS will then show us whats running

When you get the all clear you then need to use the NORTON REMOVAL TOOL and put on a free anti virus (We'll sort that out at the end)

robredz

jetcat wrote: »

i am appealing for some help - in a very easy, non technical kind of language:o

My computer apparantly has 34 of infected files (this is actually my daughter's computer - my laptop is away being fixed). I cant get on the internet my normal way, and have to go through firefox??

There is Nortan antivirus on here, but it is showing as out of date (2006 i think). I think it is possible to download free anti virus software, but i dont have any idea on what or even how to do this. Would this fix the existing problems, or simply guard against new ones?


When i click on the windows security alert, it takes me to a virus scanning page (how i know there is 34) but in order for that to fix the viruses, it charges $48. There must be a cheaper way??

I really apologise about the appalling lack of technical speak here - as you can see, i am so not technical:o

Do what asininity and aliEnRIK have suggested, do it now, do not open the virus windows.

jetcat

ok, i have downloaded the free version of malware - well, i think i have as i dont then get a window giving the option to run or install?

asininity

If you're in firefox go to tools and downloads and it should be listed there double click it.

jetcat

asininity wrote: »

If you're in firefox go to tools and downloads and it should be listed there double click it.

thanks asininity - i have managed to install it, but when i click on the icon on the desktop, it says the file is infected and cant open

(told you i was hopeless:o)

asininity

Ok reboot the computer press F8 during the start and boot into "Safe Mode with Networking".

See if it works now. If not download HijackThis as mentioned above and run a scan and post the log.

aliEnRIK

jetcat wrote: »

i am appealing for some help - in a very easy, non technical kind of language:o

My computer apparantly has 34 of infected files (this is actually my daughter's computer - my laptop is away being fixed). I cant get on the internet my normal way, and have to go through firefox??

There is Nortan antivirus on here, but it is showing as out of date (2006 i think). I think it is possible to download free anti virus software, but i dont have any idea on what or even how to do this. Would this fix the existing problems, or simply guard against new ones?

When i click on the windows security alert, it takes me to a virus scanning page (how i know there is 34) but in order for that to fix the viruses, it charges $48. There must be a cheaper way??

Is there a NAME to this popup? (they have various ones like SYSTEM DEFENDER and ANTIVIRUS PRO amongst many many others)

jetcat

asininity wrote: »

Ok reboot the computer press F8 during the start and boot into "Safe Mode with Networking".

See if it works now. If not download HijackThis as mentioned above and run a scan and post the log.

that worked, thanks:beer: Found 254, so deleted those. Am now starting on the second leg........

ali - it was antivirus pro