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T-Mobile is a scam, please be aware!

Hi everybody I am new to this site and would like to warn everyone of a scam including T-Mobile Ltd. This is not a case of me simply overusing on my minutes, this is a much bigger scam, and I can only imagine what scale this scam could possibly be on. The scam is clear, the scam is obvious and hopefully with the help from some mathematicians and experts here I hope fully resolve this issue.

I would consider taking the time to read through these quite lengthy emails and will keep everybody updated.

General Letter of Complaint

Adresss

17th November 2009

Customer Services Manager,


Re: Mobile Number: , Mobile Phone Contract, Mobile Phone Line

Dear Customer Service Manager,

As you will see from your database I have been with T-mobile for a long time, I have a flex 35 plan with 25% discount which I upgraded in store at the Enfield Branch.

I have become extremely dissapointed and upset by your customer service in general and would like you to be aware of my concerns. Firstly since I have had this contract I have never had a proper service because of the location of my house, I was promised in store whilst I done the upgrade that plans to update the signal for the location of my home were being made within the next 2 months.

Secondly the phone, the mask, or whatever electrical devices are now what I suspect have been giving me bad migraines, as I have not used a mobile phone for a while now and my migraines have gone away, nothing about migraines were mentioned in the contract.

Thirdly I have a written contract which I and Yourself (T-Mobile Ltd), agreed to. The contract clearly states that I have 25% off, however as a good customer I was offered 50% T-mobile friends and family, for the past 9 months I have been in financial hardship , so it has not been the best of times. So yes I have been late but have always paid regardless.

I recieved a text message informing me that I had 30 days to set up my account, on the 21st of July, I think, or which ever month it was they send it which they should have on there system, I actually phoned up as I was getting back to work and was excited to set up my direct debit to save me and your company both time and hassle, However when I called the customer services person informed me that I could not continue with the call as their system was down, so i requested a call back. I never recieved a call back and by this time it was too late as when I spoke to someone in your team I was informed that no note was on the system, though how could anything be noted on a system which is down?

I did make an attempt to set up this direct debit, but your system was down, something way out of my control.

Since I have had a contract with you from the start there seem to be no problems, however for the last 1 and a half years or so, my bill has caused me many issues, every month I have had to ring up to discuss my billing charges as they never added up.

I have reason to believe that you have a flaw in your system, and your defence to tell me that its ok does not justify my personal experience with your company's billing system.

When you are on a contract you become seconded to using the mobile phone, you pick up habits and use the phone at certain times, in many ways I used to be able to predict how much credit I had before I checked, to my suprised my phone bill is never as expected. My Dad, Sister, and Mother have all been having problems and have been affected by your billing system, just recently my dad put £5 on his pay as you go and recieved £10, they immediately realised and subtracted the money.

What goes up must come down, if your system is adding monies then it can easily be subtracting monies.

Finally, I would like to discuss the very suspicious incoming calls I was getting from the phone provider 3, from around 11th october to 25th of october, I was receiving many calls from a number which was informing me of the great deal they had at three, I was getting very frustrated and upset. Following the news today in regards to the data protection act, and the illegal selling of information from your company, I have a very strong reason to believe that my information was part of the list, if this is the case I request my contract to be cancelled as from now.

I am very against this generally, this is a breach of the Data Protection Act as agreed to in our contract and therefore I would not want to proceed with this contract and would like it terminated if this be the case. I am very suspicous especially after the news report today, and it makes me sick to the stomach knowing that I could have been one out the millions of data sold on for marketing purposes, after all it does make sense why 3 have been ringing me.

I would like a request to find out if my name or info has been sold on, until I recieve a solid foundation to prove that indeed my data is safe with your company, then I will pursuit this until I find out, as a customer whom is at possible security risks, I demand answers.

I refuse to pay a company and be joint in contract with any firm who has dealings in these illegal strategies to earn greedy money. If I do not get a response or the information I have requested I will be filing a police report against your company, again I must stress that even if my data has not been sold on, I do not wish to take a gamble, you agreed to follow the terms of the data protection act, your company policy in a whole has crumbled since the introduction of your wholesale minutes.

I never recieve a good customer service from your company, insead I find your customer service persons repeating themselves like robots instead of trying to help.

I look forward to hearing from you and to a resolution of this problem. I will wait for 14 days before seeking help from Trading Standards, consumer groups, and my solicitor as well as the police. Please contact me at the above address by post or reply via this email.

Allseeingeye

There Reply
Good morning

Thank you for your email about becoming disappointed and upset by our Customer Services. I appreciate that you would like this investigated as soon as possible.
To help you with your query, I will need to access your account to confirm that you are the account holder. To do this you will need to send me:

  • Your password.

If you have forgotten or have not set up a password, please answer the following:

  • How much was your last bill?
  • How do you pay your bills?
It would also help if you could provide me with a contact number and a convenient time to call in your reply. I will then be able to call you to discuss in detail.
Please be assured that T-Mobile takes the protection of customer information seriously. When it became apparent that contract renewal information was allegedly being passed on by an employee to third parties without our knowledge, we alerted the Information Commissioner's Office. Working together with the ICO, they conducted an extensive investigation which we believe will lead to a prosecution.

We believe that this breach happened between July 2007 and November 2008 and that it was only contract renewal data that was passed on. While it is deeply regrettable that customer information has been misappropriated in this way, it should be noted that the stolen data did not include call records, financial data, password details or any other information that would enable someone else to access customers' personal details.

Since the breach of information occurred more than a year ago, we believe that the current impact on customers will be minimal. We continue to support the ICO to help stamp out what is a problem for the whole industry.
Thank you again for taking the time to email me, Mr . Once I have received your reply confirming the details above, I will be more than happy to help you with your enquiry.
Kind regards

Graham Thompson
Complaints Investigation
T-Mobile


My Reply
General Letter of Complaint


23rd November 2009

Customer Services Manager,


Re: Mobile Number: , Mobile Phone Contract, Mobile Phone Line

Dear Customer Service Manager,

Before I continue with further contact via this email, I would like you to know that my accountant/solictor has full access to the communications.

I find it extremely ignorant that you would ask me to send a password through email, considering that you have such a bad reputation for information security. No I am not sending my password. My information is more than enough to continue to contact, I can provide my account number which is 2081***, and also the bill charge for October 2009 for the full amount was £63.42.

I have been getting calls for a long time now from other companies including Orange Ltd, which again I find coincidental considering your new contracts with the company , I specifically mentioned 3 as they were really bad throughout the mentioned period. Your reference to the action you have taken in order to report the fraud is not substansial, I have been with your company for many of years actually for approx 6 years. This gives me even more reason to believe that my information was sold. I must stress regardless of who has suffered the consequences, my suspicion remains that my information has been sold.

Unless you can proove to me that this is not the case, I do not trust your company enough to accept that my information is secure. Your defence that no billing information, or account details etc has not been sold, does not comfort my mental peace of mind, to sell my name is all the buyers needs, as you can reverse search names on specific search engines to get their email addresses, I know this as I am an IT Consultant. Either way if you were to sell my first name, my initial, or my last 3 numbers of my phone, this is a breach of the data protection act.

I will not be one of the millions who sit back and wait for T-Mobile to wipe it under the carpet, I have never used a fruadelent card to pay for my bill, and would never think of doing so. When millions of people's information is sold the damage is everything but minimal, it can cause more ID Fraud, scams, and stress. If you feel that replying with the suggestion that you can not provide me with this information, then I will from this point file a police report on the suspicion of fraud with my information.

I would like you also to be aware that my accountant/solicitor has been observing the bill over the past 3 years, and as well as the contract. He has informed me of a revelation which is very hard to swallow, and which he as a solicitor is shocked.

For the past year, on January 2009, February 2009, March 2009, May 2009, June 2009, July 2009, and a few other months, which he has not passed on the information to me, he has noticed that all of these months carry the same charge for outside calls which is £14.89, this charge to occur so frequently is highly unlikely. The probablity that for these months I would have made the exact same calls, sent the exact messages, and to the exact same telephone providers is very minute. He finds these charges very odd, as this would literally mean that for each of these months the calls to the second would need to be the exact same.

As I and my solicitor dwelve deeper into these invoices and the contract itself, we are finding patterns that are very alarming due to the fact that your company is nationwide. He is compiling a full report over the next 2 weeks or so, with all of the bills which raise alarms.

He Has advised me also:
1. That you T-mobile Ltd and any debt collectors that you use, have no further communications with me i.e send me further bills asking me for money, unless you are responding to this complaint, if you do wish to send me anything else I will be suing you for harassment.
2. He also feels that due to the many problems I have faced with billing charges, migraines, and customer service, that you T-mobile Ltd have breached the rights to the contract, therefore this contract is no longer valid or enforceable.
3. He has also advised me that once he has worked out the mathematical odds of that re-occuring £14.89 charge of outside allowance, he will also be pursuiting a full refund for the service I have had with T-Mobile Ltd, if he feels satisified enough that these charges are mathematically unrealistic.
4. He feels that now my migraines are finally cured after such a long time, that it would be very difficult to use a phone that has such a result of use.
5. He has informed me to give you 28 days to respond to these queries, as it will take him at least 2 weeks to gather the information required.

In regards to my letter, I will have to await a response and for the report until I can inform you of the actions I would like taken.

Until then I am antcipating the results of the probablity, the report, and your reply in to these complaints.
Allseeingeye

And as I felt like I had not said enough

Graham,

I would suggest that you avoid falsifying information to any extent, the information scam is well documented, you are just leaving yourself open to many more problems. I am trying hard to resolve this issue, however why do you feel that it is necessary to attempt to make misjudgments on behalf of T-Mobile Ltd.

I am already getting upset, annoyed and even more stressed out now, Why does your company feel that it has the right to make anyone stress, stress is well known for the ill disease that it brings about.

To clarify I think that you should take the time to do your own research on the company that you are defending:

The information was sold to a third party over a 15 month period up to November last year, a T-Mobile spokesman said.
CANT LINK BECAUSE ITS MY FIRST POST, SORRY BUT SEARCH ON GOOGLE T-MOBILE FRAUD!!

Any further misrepresentations of information in regards to my data, and a complaint will be made to Ofcom immediately.

I suggest you that your think then re-think what replies you get back to me with.

Allseeingeye

As you can see I am just going to be patient and await my replies, this company is seriously a fraud, even from 2 years ago with my ex girlfriend she was complaining about the same thing, all my friends were complaining and all of my family.

Unless they can proove they have not sold my information, I have reason to believe there is a good chance that it has been sold. Therefore I will simply not pay, afterall the contract is now not worth the paper it is written on.

If anybody here can work out the probablity of the above figure, please get back to me. This is just crazy, the chances are second to none, for me to have made the exact calls to the second.

I will stand up for my right, I will make my rights your rights, I am on a mission to expose t-mobile, and I will with the help of others hopefully purchase a domain, something like deciet-mobile.com, so that it still has the keyword in it ;)

Cheeky, humble, and pure genius, thank you thank you!
«1345

Comments

  • Guys_Dad
    Guys_Dad Posts: 11,025 Forumite
    10,000 Posts Combo Breaker

    Adresss

    17th November 2009

    Customer Services Manager,


    Re: Mobile Number: , Mobile Phone Contract, Mobile Phone Line

    Dear Customer Service Manager,



    ............................Secondly the phone, the mask, or whatever electrical devices are now what I suspect have been giving me bad migraines, as I have not used a mobile phone for a while now and my migraines have gone away, nothing about migraines were mentioned in the contract.




    I'd move the mobile back a bit further if I were you, but it may be too late.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's too long

    It's quite possibly breach of confidence to try to conduct this dispute in public.

    I don't see any evidence of deliberate scam or fraud

    Everyone receives speculative calls from small dealers from time to time.

    Your assertion that T-mobile has deliberately sold on information is false and possibly libellous, especially when they discovered the misconduct of a few of their staff, reported it to the Information Commissioner and subsequently the Police, so it's rather odd for you to threaten to do so.

    They haven't failed you at all yet, as their first and apparently only message so far was to establish security details you forgot to put in your first message

    Why can't you conduct a simple query into the past bills, instead of this overblown repetitive tract?
  • willa
    willa Posts: 2,447 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    In my experience T-mobile are complete tw@ts. Haven't read all your post, sorry too tired, but they have people by the short and curlies, you are tied in to pay for !!!! or non-existent service, it seems by law. What other kinds of companies can do this? I think most phone/internet companies are the same though, the net is full of disgruntled customers.
    "All that is necessary for the triumph of evil is that good men do nothing." (Edmund Burke)

    ':eek: Beam me up NOW Scotty!'


    :p
  • allseeingeye
    allseeingeye Posts: 9 Forumite
    edited 24 November 2009 at 1:41AM
    redux wrote: »
    It's too long

    It's quite possibly breach of confidence to try to conduct this dispute in public.

    I don't see any evidence of deliberate scam or fraud

    Everyone receives speculative calls from small dealers from time to time.

    Your assertion that T-mobile has deliberately sold on information is false and possibly libellous, especially when they discovered the misconduct of a few of their staff, reported it to the Information Commissioner and subsequently the Police, so it's rather odd for you to threaten to do so.

    They haven't failed you at all yet, as their first and apparently only message so far was to establish security details you forgot to put in your first message

    Why can't you conduct a simple query into the past bills, instead of this overblown repetitive tract?

    Man I really wish I care, but I dont. Firstly the length of the letter is required in order for them to fully understand the situation, secondly I have every right to report this to the police, I have no accused any one person at T-mobile for fraud, I have simply stated that they have been unable to keep my data secure, something that promised to do.

    I have been to the doctors for my migraines and have even had a brain scan, since I dont use the mobile phone I dont get my migraines no more, this is not a coincidence, I have had the mobile for about 6 years the same length I have had migraines and also it made me very depressed.

    They lied about updating my service, they have added charges I have never heard of, they have not serviced my phone line as promised, and to be honest there was nothing positive in your reply, maybe you should keep your negative vibrations elsewhere, it is not required.

    You can see nothing wrong with the same charge of £14.89, ok mr t-mobile employer lol, why do suckers like you bow to the feet of these blood sucking money makers, why do you fear them? you submit yourself to them even if they are wrong, why do you feel it is ok for them to break the law, but we should be punished when we do.

    I have alot of experience with these !!!!***, and with debt collectors. Just as a signature gets one thousands of pounds worth of debt, a signature can also delete that same debt, but I guess you think its alright for the banks to be creating fake money?

    Its people like yourself, who make people disbelieve in themselves, go and have a look at the fricking contract mate, it states nothing about migraines or health issues.

    Also errr welcome to the information age my furry little friend, I am allowed to document whatever the heck I feel like, Just as legal as using trademarks, images, or media on blog sites, get with the program, stay positive, bless your stress.

    Breach of confidence, erm no if you read the emails no where have we agreed to a confidentially agreement, unlike when I agreed to the data protection act. You jump on the band wagon and assume I have no grounds, I will prove you personally wrong. I refuse to pay a bill that has been made up purely for profit, I also refuse to use a phone when it is giving me migraines. Who are you anyway? A certified lawyer, try reading Blacks Law Dicitonary then get back to me, my name is Mr Strawman and its nice to meet you!

    Just because I have confidence, does not make me a failure, confidence is one trait that many envy.

    I cant help it if girls think I am God when I take my shirt off, my perfectly tanned and scultped pectorial muscles are a treat for the ladies!
  • Snakeeyes21
    Snakeeyes21 Posts: 2,527 Forumite
    edited 24 November 2009 at 2:27AM
    yawn.

    Just what I needed to get me off to sleep.

    Thats it let it off your perfectly tanned and sculpted pectoral muscles :rotfl: (thats chest to us common folk)

    If I received those emails at work they would be going up on the noticeboard as a candidate for Muppet of the year with a bloo*y good chance of winning

    It reads like one long moan. but I guess thats what us British
    do best
  • allseeingeye
    allseeingeye Posts: 9 Forumite
    edited 24 November 2009 at 2:16AM
    yawn.

    Just what I needed to get me off to sleep.

    Thats it let it off your perfectly tanned and scultped pectoral muscles :rotfl: (thats chest to us common folk)

    If I received those emails at work they would be going up on the noticeboard as a candidate for Muppet of the year with a bloo*y good chance of winning

    It reads like one long moan. but I guess thats what us British
    do best

    Your name says it all.

    Wow your all just blood sucking energy hungry negative people, Once I have been successful I will let you know. "The Kingdom of God is within you", you lot need to believe in yourself and the power of the mind, clearly you have given up, yeah t-mobile will win, you will loose, you are !!!!, you have no power, how many times have you succesfully excercised any of your rights, I am just curious or do you just allow yourself to be a pushover.

    I got the allseeing, you just another venomous snake ready to inject good people with your posionous negative thoughts. I am immune to your ignorant venom.

    You really have no clue what is going on in this world do you, I am assuming that you just another silver spoon fed person, with nothing better to do than listen to your folk music on your inherited boat, you clearly have too much time on your hands. Your remarks that I am just moaning indicate that this is all you do, why would you even feel for a second that you could contribute to this thread, what makes you qualified, you still have not answered any of my comments on the migraines, or the extra random charges, maybe you should re-read the post in regards to the charges and the odds of this occuring, re-read go to sleep and find someone to help in your mean time rather than trying to bring people down, your just irrelevant mate.
  • iwanttosave_2
    iwanttosave_2 Posts: 34,292 Forumite
    10,000 Posts Combo Breaker
    Oh blinkin heck.
    Work like you don't need money,
    Love like you've never been hurt,
    And dance like no one's watching
    Save the cheerleader, save the world!
  • Post Count: 31,852

    And counting...

    Blooming heck!!!
  • Snakeeyes21
    Snakeeyes21 Posts: 2,527 Forumite
    Your name says it all.

    Wow your all just blood sucking energy hungry negative people, Once I have been successful I will let you know. "The Kingdom of God is within you", you lot need to believe in yourself and the power of the mind, clearly you have given up, yeah t-mobile will win, you will loose, you are !!!!, you have no power, how many times have you succesfully excercised any of your rights, I am just curious or do you just allow yourself to be a pushover.

    I got the allseeing, you just another venomous snake ready to inject good people with your posionous negative thoughts. I am immune to your ignorant venom.

    Me negative and energy hungry? (puts on my best victor meldrew voice) I dont beeeeeeelieve it!!

    I have exercised my rights many times, but not in such a ranting kind of way.

    I tend to find getting straight to the point and stating what you want to happen (but in a friendly way) gets better results.

    Seriously complaints departments don't want to hear about how you got migraines and your theory of how they have dissapeared.
  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Man I really wish I care, but I dont.
    Then it would be a pity you wasted time posting this in the first place

    You can see nothing wrong with the same charge of £14.89, ok mr t-mobile employer lol, why do suckers like you bow to ...

    I didn't make any subjective comment on it

    I say again:
    redux wrote: »
    Why can't you conduct a simple query into the past bills, instead of this overblown repetitive tract?

    If you want proper advice, ask for it. But you will need to deploy a lot better negotiating skills with a phone network or the police than you've shown with this paranoid excursion into personal abuse.
This discussion has been closed.
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