charges for 07744 simply-fone/merged

jon_r_2

just had august bill. bt mobile have charged me 12p/minute for a 'test' call i made earlier this month,i will phone c/s later & see what their response is

ZUBAIR_3

i have been with bt mobile for 11 months. never been charged for 07744---- calls. i am on 150 minutes / month free minutes any network anytime. when i use 07744---next day i ring 150 and find that my minutes have been reduced.

andy88_2

some BT mobile contracts are on T-mobile and some on Vodafone

windym_2

I find Voda are useless at customer services......but if you email them from their homepage I always get a refund/sorted out.

There is a glitch with the system though (and may just be on my account) but I NEVER get a reply if I log into the site and contact them. I always do it from the homepage now and within 10 minutes get the automated reply with reference number.

I find the email team much more responsive.

crazyivan57

Zubair how did you get that? Im on the same plan as you with BT and get charged if use 07744

jon_r_2

0n my bill it has come out as 'international call zone 2'
i thought bt mob is piggied on to 02 or vice versa (ie the old bt cellnet)... will find time to ring c/s, but cant be bothered to wait at present!

g33za

crazyivan57 wrote:

Zubair how did you get that? Im on the same plan as you with BT and get charged if use 07744

Are you sure your minutes werent all used up, i so far havent been charged and im on the same btmobile tariff.. which incidently is finishing this month.. boo hoo anyone got any o2/tmobile/bt mobile rent free deals they know of?

andy88_2

andy88 wrote:

some BT mobile contracts are on T-mobile and some on Vodafone

apologies for confusing people with an omission

as jon_r points out, they used to be with O2

... but since BT and O2 got divorced, things have changed twice.

bromley_saver

I'm on T-Mobile on a pay monthly 'Everyone 200 off-peak' price plan. I have been using the 07744 without problems - until yesterday!!

I phoned customer services to ask why I had been charged for calling the number last night during the off-peak period. I was told that the 07744 number is an 'international calling card' number and is charged at 12p per minute.

T-Mobile's charges leaflet does say this, but it seems T-Mobile only realised the 07744 number was one of these numbers recently and has applied the charges from 16 August.

So, others - please beware as you may well be charged from now on.

mc276

It looks like T-Mobile have started charging. I noticed on my online bill