Getting Back PPI from Studio Catalogue

finshe

Hi everyone,

I have an account with Studio which is currently in dispute as they have not provided a proper agreement following a CCA Request.

I am in the process of claiming back all the PPI premiums ever paid which is in the region of £1500 without interest. I wrote asking Studio to refund the PPI premiums and all penalty charges, they refunded the penalty charges but are refusing to refund the PPI premiums.

What I need to know is should I send them another refund request or ask them to reconsider and if after further consideration the answer is not a positive one then they can consider the letter as a Letter Before Action.

Any thoughts

di3004

finshe wrote: »

Hi everyone,

I have an account with Studio which is currently in dispute as they have not provided a proper agreement following a CCA Request.

I am in the process of claiming back all the PPI premiums ever paid which is in the region of £1500 without interest. I wrote asking Studio to refund the PPI premiums and all penalty charges, they refunded the penalty charges but are refusing to refund the PPI premiums.

What I need to know is should I send them another refund request or ask them to reconsider and if after further consideration the answer is not a positive one then they can consider the letter as a Letter Before Action.

Any thoughts

Hi there

Well done on the charges.:beer:

You need to write back until they say its the final decision, ask them to reconsider, and if they do not resolve in your favour you will take your complaint to the financial ombudsman service (FOS).

If they have given the final decision, have they said where you can take this from there?

Keep at them it best, good luck.;)

finshe

di3004 wrote: »

Hi there

Well done on the charges.:beer:

You need to write back until they say its the final decision, ask them to reconsider, and if they do not resolve in your favour you will take your complaint to the financial ombudsman service (FOS).

If they have given the final decision, have they said where you can take this from there?

Keep at them it best, good luck.;)

The letter they sent does not say its there final decision but it neither mentions the PPI at all, it only mentioned the penalty charges.

I think i will write back as you suggest and make the ppi refund request again but this time they will get a bit of a shock as i will now be wanting contractual interest also.

di3004

finshe wrote: »

The letter they sent does not say its there final decision but it neither mentions the PPI at all, it only mentioned the penalty charges.

I think i will write back as you suggest and make the ppi refund request again but this time they will get a bit of a shock as i will now be wanting contractual interest also.

Hi hun
Good for you.:T
Post it by signed recorded post as well hun, so you can make sure it reaches them on the Royal mail website "tracking".
Fingers crossed.;)

finshe

Well i sent the letter off today, i await there answer but i guess we know what it will be.

Thanks di3004:beer:

di3004

finshe wrote: »

Well i sent the letter off today, i await there answer but i guess we know what it will be.

Thanks di3004:beer:

Well done:T:T
Keep at them, you will get there.
With pleasure.:beer:

finshe

Update:
They wont up-hold my claim and in the letter they sent had the following paragraph.

We sell insurance on a non-advised basis and therefore only provide customers with clear balanced information to enable them to make an informed choice. On this basis we do not take into account existing insurance that a customer may have in place nor do we make any recommendation on the suitability of the product
[end quote]

Oh and they remind me of my rights to refer the matter to the FOS
Anyone have any thoughts.

PaulinWeston

When did you sign the credit agreement Finshe?

And on what grounds are you claiming the PPI was mis sold?? This will help us to understand what else you can try..

marshallka

Maybe go for the insurer with FOS. I would always ring FOS and ask if they were not regulated at the time of the sale.

finshe

PaulinWeston wrote: »

When did you sign the credit agreement Finshe?

And on what grounds are you claiming the PPI was mis sold?? This will help us to understand what else you can try..

I have never signed a credit agreement.

I was sold it over the phone while making an order with the catalogue in april 2005.

I think it was mis-sold because i was on income support with a bad back at the time of sale and throughout the life of the policy which i believe i must have told them at the time of sale and they failed to inform me that the policy could be worthless because of my circumstances.

Oh and they said i could have cancelled after receiving the policy terms and conditions(i never received them). And the insurance premiums were clearly stated on all statements(why they say this i dont know).

di3004

finshe wrote: »

I have never signed a credit agreement.

I was sold it over the phone while making an order with the catalogue in april 2005.

I think it was mis-sold because i was on income support with a bad back at the time of sale and throughout the life of the policy which i believe i must have told them at the time of sale and they failed to inform me that the policy could be worthless because of my circumstances.

Oh and they said i could have cancelled after receiving the policy terms and conditions(i never received them). And the insurance premiums were clearly stated on all statements(why they say this i dont know).

Hi there

I assumed they should still have sent you a credit agreement through the post even if taken out online.

I would if you want to contact the Information Commissioners Office (ICO) about this, question them on your credit agreement and ask them should you have had been provided with one.
https://www.ico.gov.uk/Global/contact_us.aspx

Good luck, please let us know.