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Keep at them, they are reviewing their default charges so there is a good chance of getting them back. While doing my homework I managed to get a quote for their PPI and they said you will be charged 1.25p per every £1 owed, also the apr is 39.99% every month. I hope everyone steers clear of these bandits!
They charged me last month! I used the catalogue at xmas, very little i might add but each time i did i cleared the balance straight away with my switch card which was fine till I'd aparently paid £1.29 less tha n I should have so thinking my account was clear with nuthing on it my £1.29 turned into something like£21.29. I can't remember the exact amount I just remember being really angry and going on to my account to pay it off. Didn't receive any statement through the post so I didn't realise my account still had small amount on it. Its a !!!!!! aswell sometimes when u go on to pay your account because their system is crap n I certainly aint going through the expensive phonecalls hanging on a line waiting on someone to take my payment. Their phone centre service is dire. And i mean DIRE! I agree stay clear if u can lol.....I ain't placing no more orders with them ever. I stayed away in the huff with them for 3 years lol that huff has now re commenced!
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