Warranty Direct problems

daveyonthemove

Thanks for that advice.
I am going to CAB this morning, and will ask them to contact WD on my behalf, and if they insist that its FW&T then i will get the garage to go ahead with the work, and write a report on what they find.
I will then forward that with my complaint to the FOS.
All help so far is very much appreciated.

daveyonthemove

I have just spoken the the garage, and the mechainc has said (going off his experience) that he beleives that 5th gear has failed, sheared some teeth and they have bounced around the GB and punched a hole in the casing, resulting in the oild leak, and the bearings subsequently wearing and grinding, BUT the bearings haven't failed otherwise the car would not move.
So IF 5th gear is to blame, and it caused the damage through faluire, then i should be covered.
My fingers are crossed.
Also i have authorised the garage to carry out work to remove and strip the GB ready for inspection by WD's technicians.

EdGasket

I doubt WD's 'technicians' have any dirt under their finger nails ! They are just a further barrier between the customer and claiming. I expect they will make further excuses whatever they see. Get a wriiten statement from the garage as to what broke; if it's sheared teeth then that is not wear and tear; insist WD pay up or you will take them to the small claims court.

daveyonthemove

EdGasket wrote: »

I doubt WD's 'technicians' have any dirt under their finger nails ! They are just a further barrier between the customer and claiming. I expect they will make further excuses whatever they see. Get a wriiten statement from the garage as to what broke; if it's sheared teeth then that is not wear and tear; insist WD pay up or you will take them to the small claims court.

I was thinking along those lines already. I will go along and take some pics of it BEFORE the technician looks at it, and also get the opinions of the mechanic at the workshop, and my old man (mechanic for 35 yrs) and maybe even invite a Skoda technician to join the party..
I'm not willing to give up on this one without a fight.

gilbert_and_sullivan

I wish the very best of British with this one, give 'em as much hell as you can manage.

I must confess though only very rarely and curiously for relatively inexpensive items...cynic...do i hear of anyone having any joy with these aftermarket 'warranties'.

The last used vehicle i bought came with a warranty, though the dealer was a decent sort of chap who said of the warranty that it wasn't worth the paper it was written on...just as well i didn't need to claim on it then.

daveyonthemove

Quick Update:
The Garage have called and i have been up there to see the GB.
Its currently in a drip tray with about 1/8th of a pint of GB oil in it
There is some (hopefully) good news, and some not so good news.
The box has NOT got a whole in the casing as previously thought. The oil loss was caused by a bearing FAILING (not sure which bearing, will find out later) and pushing the 'end cap' off, allowing GB oil to leak.
The repair bill should be cheaper now the casing is in one peice, and the bearing that failed should be covered by the warranty due the nature at which they go wrong so quickly.
The not so good news.... Both Flywheel and clutch are showing signs of wear and in need of replacement at some point.
The DMF is outside of its tollerences, and there are signs of it catching the gearbox casing.
The clutch has aprox 3 months of life left before issues may surface. I'm awaiting a quote for the items, and have been told that fitting will be included in the GB labour (WD foot the bill for labour if they allow the claim).
I have contacted WD, who have no idea what garage has my car, and they won't accept my word for it, so the garage is going to call them (probably for the best, i can't remember half of what i was told).
So fingers crossed, it should all be sorted soon.

gilbert_and_sullivan

Keeping fingers crossed for you here, though the parts prices alone for a DMF and clutch assembly will be quite eye watering in themselves...however a bonus to get them done at the same time.

daveyonthemove

They have found a new way to dig their heels in now. Because the last service was done (before the policy was taken out) at Unit 18 who are not VAT registered, they are claiming the servicing hasn't met their standards!
This wasn't mentioned when they phoned me to sell me the policy.
Anybody on the forum work for trading standards?

Chippy_Minton_2

I know the one and only time I took out such a warranty that they stated the vehicle must be serviced at an VAT registered garage. How can they state standards are or aren't met by VAT status.

See the tread about Fords/Masterfit cheaper service, isn't part of that about not being to Ford service standards. Does that mean it VAT free?

Chippy_Minton_2

Premier wrote: »

The £99 service for Ford vehicles over 3 years old should be available at most, if not all, Ford dealers.

http://www.ford.co.uk/OwnerServices/VehicleServiceandRepair/ServicingyourFord/VehicleServicing/FordValueService

Note that this service is not carried out in line with manufacturers recommendations and the invoice is normally annotated with this.
Parts used may not be genuine Ford parts.

Would the scupper your warranty or are you OK as Ford are VAT registered?