Online grocery shopping help and discussion thread [merged]

chickaroonee

Just waiting for my first shop to arrive..

Am I right in thinking that if there are any substitutions that cost more, I shouldn't be charged any extra? (Does this count by item or £/kg does anyone know?) I know I don't have to accept any substitutions if not happy with them but not sure how the prices are worked out.

Thanks

sarah1972

chickaroonee wrote: »

Just waiting for my first shop to arrive..

Am I right in thinking that if there are any substitutions that cost more, I shouldn't be charged any extra? (Does this count by item or £/kg does anyone know?) I know I don't have to accept any substitutions if not happy with them but not sure how the prices are worked out.

Thanks

Thats right if they sub an item and it costs more you just pay the lower price that was on your original email reciept from them.

By the kilo works a little differentlt, if you order a kilo of beef for arguments sake and they send you 2 kilo they will refund the difference but you have to call them for that as the computer doesnt put it down as a sub (if that makes sense)

chickaroonee

Makes perfect sense, thanks!

skintmumof3

is it down for anyone else??
really annoying as i want to finalise my shop delivery for tomorrow.
tia
skint
x

Stompa

It's fine here.

glampam

its not working for me either

kazzad_2

It has been playing up for about an hour - I've just managed to finalise my order for tomorrow but it has taken real persistence as I've been going backwards and forwards like a yoyo trying to get it to let me check out.

sunwoman2010

Hi anyone ever had items missing from their shopping from asda and if so how long did it take to sort out ??I got my delivery this morning 11am and there was a few missing items i phoned them back it took from 11.30 till 2.00 pm to get back to me and they said there can t deliver them so u have to get the money back it a bout 10.00 they ownme and i got them last time i shooped there i knew the drivers name because he had the same surname as my partner so i not shopping there againg tescos or sainsburrys

jonmitch

I am about to buy some lager from Sainsburys as part of the 3 for £20 offer, the website says the offer is valid "For delivery by: 01/06/2010"
It would be more convenient and an extra pound cheaper for me to get it delivered on tuesday, but if this means i can't take advantage of the offer then I would have to get the delivery on monday.
So does anybody know if "For delivery by: 01/06/2010" means including tuesday, or before tuesday?

Thanks.

DCFC79

I could be wrong but i believe it means including tuesday but dont quote me on that, its how i woudl think it works