BT complaints

mllgnc

He has asked me for my phone number etc which I have emailed, Im now waiting with interest to see if he cant get this sorted.

Its a joke that members of the public have to post on public forums before BT take any notice. !

shar0n

Installation of BT lines appear to have a 3 month delay.

I ordered a re-connection for the line in my recently purchased property back in November. I was given an installation date of early December, but they didn't show up or even advise me that they weren't showing up. I contacted them and was given another date. Again no show and no call, although they do send texts saying that if you aren't in then they will charge you! When I rang I was told that the engineer had done the work remotely, but after trying a phone in the sockets nothing worked. I rang again, and have been given a new installation dat of 10th Feb so I have cancelled the order.

Whats the best phone only option at the moment, including installation of a new line?

Heinz

BT Openreach will do the work whoever you choose - so the delay will be the same (in fact, even longer now you've cancelled and will have to re-order).

mllgnc

Well still nothing from BT, despite the message on the BT community forum from Craig. No further messages, no phone calls and certainly no refund.

BT may be a huge company but they need to understand that they just cant treat customers in such a poor manner. Ive been doing some research, and the internet is full of complaints about BT and their shocking customer service !

Next step for us is the small claims court.

Helpmeplease12

I have had weeks of problems with BT, I wont go into the ins and out of it all, however as many of you know it is almost impossible to complain and get a straight answer. I was so frustrated this morning I sent an email to the CEO of BT. Even though it is Saturday he answered and I had a phone call from his office within half an hour, all sorted now.

queenbeeno1

The CEO has changed at BT since this thread started but you can still email. You need to send to:- ian.livingston@bt.com.
I did this today after losing my rag with the annoying foreign call centres who just DO NOT listen. I am not even a BT customer (lucky escape) - long story but basically they are trying to make me pay for the phone - when they were suppossed to be supplying the whole deal phone, line and broadband. They stuffed up. I cancelled the order, they still transferred the phone and now want me to pay an early termination of contract fee - I think NOT. Anyway emailed today and have had a reply saying it will be looked in. Will report back.

rfowers

Had similat problem with Talktalk, who refused to acknowledge I had cancelled and continued to send bills. They even appointed a debt collecting agency to send a demand for payment AND blocked calls from Talktalk subscribers although I was with BT and had never taken up the Talktalk contract.

SuccessCV

Hi,

We are posting to see if anyone can help us with the issue we are having with BT.

In November last year we approached BT to ask them to design a website for our company. The sales advisor told us over the phone that we could pay for the website over one year and we would receive the invoice on our quarterly bills.

We received our first invoice nearly 2 months ago and the full cost of the website was billed. We telephoned BT immediately and we were advised that someone would get back to us with regards to the issue. It took a month for someone to eventually ring us and they advised us the following:

- it is not BT policy to spread payments for websites over a year
- there was no record of this agreement being made
- we have until April to pay the outstanding amount or we would receive "disruption to our services"

We have tried to speak to BT several times but we have been passed from pillar to post and nobody seems to be able to want to carry out what we originally agreed. BT appear to ignore the fact that one of their sales advisors had agreed we could pay over the year (whether it was policy or not), and their level of customer service has been disgusting. After this, we will never be using BT again.

Has anyone else experienced issues like this with BT? If so, we would like to hear from you as we are stuck as to what to do next.

Success CV Limited

GabbyGale

I've been struggling to get anywhere with BT for ages and have finally had a response from emailing [EMAIL="ian.livingston@bt.com"]ian.livingston@bt.com[/EMAIL]. Within the hour I got a phone call saying it would be passed to a team in the UK and dealt with from there. It's frustrating that they can't get their act together front-line. Will see if it sorts anything out.

J84

Well having read this forum I don't feel quite so alone in my BT saga! I've been through the whole spectrum of problems and emotions; mis-selling, (anger) rude and unhelpful staff (frustration and tears), the missing phone line connection, no broadband, and now incorrect bills and random account numbers (confusion). I've tried to deal with them over the phone, on twitter, and on email, for a communications firm they are amazingly difficult to contact! Just tried emailing the CEO as suggested on here. Hopefully this will sort things out and bring joy!? If not I'll have to try sending messages by carrier pigeon, nothing else gets through!