BT complaints

BT_company_representative

Hi J84,

I would like to help you with your complaint. Please could you fill in your details using the link below? Once I have received those details I will look into this and reply to you directly. Please make sure to include a link to this thread.

http://bt.custhelp.com/app/contact_email/c/4950

Thanks

Paddy,

lauzellen

I have emailed Ian Livingston regarding a complaint about BT customer services! I've been lied to on 3 occassions, they still haven't refunded my large amount of credit and today I was actually shouted at by the supposed floor manager when I insisted I had a full refund of my credit given my package is paid in advance to may as well as the credit. My d/d has not been reduced to a level satisfactory to me and I know if it remains at the level they have set it i shall end up in a large amount of credit again.

I hope my email to Ian Livingston gets me somewhere as these foreign call centres are utterly useless and the people staffing them wouldnt know good customer services if it bit them on the bum!!!

Heinz

Change to Monthly Whole Bill Direct Debit instead of the Monthly Payment Plan.

I did it some time ago using THIS FORM.

BT_company_representative

Hi lauzellen

I have just seen you post and would like to help with the current issues you are having with your account. If you send me your details via the link contained in my profile section I will gladly look into this for you.

Regards David

lauzellen

Thanks David but I have already received a call from someone senior who is now dealing with my complaint and i've his direct contact number if I have more issues.

Finally someone who understands good customer services! An apology, account sorted to my satisfaction and the staff members shall be dealt with via the disciplinary procedures. Not rocket science is it!

sandford_2

Hey guys, just stumbled over this thread after a quick google search.

I've had a problem now with BT since i moved house over a year ago now.

Since i have moved i have made numerous attempts in contacting BT through their live chat/phone. And each team i seem to get fobbed off. Around 6/7 weeks ago, i contacted BT as i have had my download speed capped at 90Kb/s and my net is constantly reconnecting and disconnecting. They did their normal pointless over the phone tests on my line and said there was a fault on my line, they said they would send an engineer out, he arrived and spent a good couple of hours between my house and my exchange. As he left he said that the problem should be fixed within 3 hours, but it could take up to 3 days. 3 hours came and went and so did 3 days and there was no improvement, so i contacted the live support and was told by that person that additional work had to be done on my line and i would be contacted by an engineer when it was fixed. I got no such phonecall.

So today i contacted BT again (after my net has been disconnecting all day and during games having insane lag spikes) and was told that the reported fault from around 4 weeks had been resolved, as i had not contacted them saying i still had problems they took it as everything was fine (even though i had contacted them 3/4 days after the engineer had come out). I then said is it possible to send another engineer out, i was told that if i wanted a call out i would be charged £130 call out fee, as there is apparently not a definite fault with the line.. Although im still getting the same problem as 4 weeks ago, and my net is still capped from over a year ago since i moved.

I then went on to ask about cancelling my contract with BT and was told that if i went on to cancel it, without giving BT a chance to repair my line i would be charged the remaining months on my contract. So clearly having an engineer out doesn't count as them trying to "FIX" it?

So the phone call ended with them saying they are running more tests on my line so i can be told the same thing i was 5 weeks ago, and they will ring me tomorrow morning.

Sorry for the massive post, but this about gets everything into it.

Thanks.

Benson

Does anyone have a contact number for a Director/Executive of BT Corporate?

I have an issue ongoing since October last year and every operator i speak to passes me onto someone else and then someone else etc

cbrpaul

A mate of mine who used to work for bt as a field engineer told me that all BT engineers ( now openreach) who put so many TRC`s in ( time related charges) ie charged a customer , would get " gift vouchers" as commission for a store of their choice .

Is this still the case ?

Maybe the BT company rep here can answer this please ?

thankyou !!

BT_company_representative

Hi Sandford,

I would like to take a look at your Broadband to see if there is anything I can do to improve your service. Please can you fill in your details using http://bt.custhelp.com/app/contact_email/c/4950 please make sure to include a link to this thread.

Once I have received that information I can run a few tests on your line and will reply to you directly.

Thanks

Paddy

sandford_2

BT_company_representative wrote: »

I would like to take a look at your Broadband to see if there is anything I can do to improve your service.

Thanks

Paddy

Hey paddy, I'm almost sorted now, got an email address from another post in this thread, got a reply the next morning. The guy that is helping me, went through with me what has happened etc. He's sent me out a new router and it should arrive tomorrow, and hes ringing me tomorrow evening to do some more tests.