BT complaints

BT_company_representative

Hi Spirit

The Bt.com team have recognised this as a known fault and are working to resolve it keep checking your online profile this will be rectified.

Cheers

Stuart

BT_company_representative

Hi Bankrupt07

Drop me an email to the email addressin my public profile and we can look into this for you.

Cheers

Stuart

bankrupt07

BT_company_representative wrote: »

Hi Bankrupt07

Drop me an email to the email addressin my public profile and we can look into this for you.

Cheers

Stuart

I sent you an email to btcare@bt.com last night at 23:01.

I have just re-sent the same email to the same address, let me know if you dont recieve it.

Thanks.

disney_cjd

so where do we head when you get no where with BT Care? They have tried but their managers wont escalate. Is ian.livingston@bt.com still the man?

bingabongabee

Hi, Wonder if someone (even a BT Company rep pls) can help me. I have two issues and am about to send a letter / contact High Level Complaints.

First issue is - I was on a non-rolling contract - phone last week to cancel BT vision - which has been done - but while on phone I (stupidly) opted to change the Phone package I am on - was 'Unlimted anytime' and changed to 'Unlimited evening etc at no extra cost' with new rolling contract. Was told that I would get a credit of £36 to my bill also (?for moving to a rolling contract). Since then changed my mind and think that 'Unlimited Anytime' is best for me - phoned back this am and was told yes can upgrade - but now same cost as before BUT now I am on rolling contract. Madness !!! When I asked to move back to non-rolling contract and plan exactly as I had before i phoned - was told not possible and that there is NO COOLING OFF PERIOD. Can't believe this - is it true?

Second issue is - I asked for a MAC code and was told I am still in contract - I have emails that show it started on 21 May 2008 and expiored after 18 months - they say however that is started on 29 Jan 2009 - around the time I took out BT Vision - surely no connection and I am out of contract as per email. This is surely an error on their system. Anynody else had this problem

Any help / advice gratefully received. Many Thanks.

BT_company_representative

Hi bingabongabee

Drop me an email to the address in my profile detailing both points and I'll investigate this for you.

Cheers

Stuart

Mr_Miksta

Here's one for the BT chaps to scratch their heads over.:money:

18 years ago I took out a flat share with a friend. We asked BT to install a phone line and they told us it could only be in one of our names, not both. Seemed odd, but hey-ho.

After many happy years using BT phone and Orange Broadband we had a problem with Orange and decided to switch to BT Broadband. We thought 'well the bill is in one name so we will put the broadband in the other'. No said BT. Ok said we. So one account now for phone and Broadband - nice and easy.

18 years of living like the odd couple (good film btw) my friend is moving out to buy a flat and wants to transfer the name on the bill to mine. No say BT. 'Why not? say I'. All the other companies British Gas and EDF say sure, no problem sir. But BT say close the account, then they will credit check me which I won't pass because ironically I have debts due to the fact that I have been paying all my bills on time and in time for 18 years (while he saved his money to buy a flat )and I've not got the greatest credit score because of business debts (incurred by my brother) then even if I did pass this draconian credit test they, BT, want £120+ to reconnect me to my own phone line and broadband.

Options:

1) Not tell BT when my friend moves out - not great

2) Change my name by deed poll to match that on the BT bill, simple, legal and quick.

3) Hope that someone with a brain realises that their one name per account policy is ridiculous and out dated and lets me carry on using my phone line.

We don't want to close the account or get a new number is there a knight in shining armour or is everyone as rude as the BT Moving response i got on the phone which made me, for the first time ever, hang up on them !

:cool: Please help

syko29793

Mr_Miksta wrote: »

Here's one for the BT chaps to scratch their heads over.:money:

18 years ago I took out a flat share with a friend. We asked BT to install a phone line and they told us it could only be in one of our names, not both. Seemed odd, but hey-ho.

After many happy years using BT phone and Orange Broadband we had a problem with Orange and decided to switch to BT Broadband. We thought 'well the bill is in one name so we will put the broadband in the other'. No said BT. Ok said we. So one account now for phone and Broadband - nice and easy.

18 years of living like the odd couple (good film btw) my friend is moving out to buy a flat and wants to transfer the name on the bill to mine. No say BT. 'Why not? say I'. All the other companies British Gas and EDF say sure, no problem sir. But BT say close the account, then they will credit check me which I won't pass because ironically I have debts due to the fact that I have been paying all my bills on time and in time for 18 years (while he saved his money to buy a flat )and I've not got the greatest credit score because of business debts (incurred by my brother) then even if I did pass this draconian credit test they, BT, want £120+ to reconnect me to my own phone line and broadband.

Options:

1) Not tell BT when my friend moves out - not great

2) Change my name by deed poll to match that on the BT bill, simple, legal and quick.

3) Hope that someone with a brain realises that their one name per account policy is ridiculous and out dated and lets me carry on using my phone line.

We don't want to close the account or get a new number is there a knight in shining armour or is everyone as rude as the BT Moving response i got on the phone which made me, for the first time ever, hang up on them !

:cool: Please help

Because the account is a credit agreement its not possible to just change the name on an account.The account holder has to close the account and you will have to set up a new account in your own name. The good news is there is no connection charge as the line is working and is free to take over with BT or any other service provider can provide your service if you dont want to be with BT yourself.
With regards to the credit check BT cant refuse to provide a line so your order will be accepted but you may have to pay a deposit which will be refunded after 6 months (as long as you pay the bills on time)

Mr_Miksta

syko29793 wrote: »

Because the account is a credit agreement its not possible to just change the name on an account.The account holder has to close the account and you will have to set up a new account in your own name. The good news is there is no connection charge as the line is working and is free to take over with BT or any other service provider can provide your service if you dont want to be with BT yourself.
With regards to the credit check BT cant refuse to provide a line so your order will be accepted but you may have to pay a deposit which will be refunded after 6 months (as long as you pay the bills on time)

That is really helpful thanks. I will put the BT Moves phone call down to a bad experience. I will sleep better knowing that someone knows the facts.

Thanks again

Mr_h

Hi

I was wondering if anyone here could help me.

Last year I signed up for the free connection offer I saw advertised at MoneySavingExpert.com and signed up for an 18month contract, on Unlimited Weekend Calls only.

I changed my plan to include Unlimited Weekend and Evening Calls last December, but later decided this was not suitable with my own usuage and reverted back to Unlimited Weekend Calls only.

I was suprised to say the least when I received my January bill, which had a Connection Cancellation Charge in excess of £100!

I have written to BT's Durham address on 23rd January asking for this amount to be reimbursed, as at no point did I want to "cancel" my calling plan with BT, but I still haven't heard back from them... How likely am I to be reimbursed for this charge?

Thanks