BT complaints

krustychops

I have the same line manager i have been dealing with calling me at lunch time today after a very strong worded email i sent yesterday. Hopefully i can get this soerted out, however im not holding my breath so i will more than likely be sending an email to the Customer care team. Thanks Cottager for help

acece

acece wrote: »

I am confident enough to say BT is one of the worst companies to deal with.

On 22nd of February I called BT and asked them to install a new line. The person gave me an appointment for 8th of March as well as a tracking number. Later I checked the tracking number in BT website and noticed that the appointment is for 10th of March not 8th! So I called again and they said yes there's been a mistake and your appointment is for the 10th of March. So if I didn't check I would've wasted a day waiting for the engineer not coming.

So on the 10th I take a day off work, and wait. Nobody shows up. I keep calling BT and they have no clue. In the afternoon finally someone tells me that the engineer came in the morning and no one was home and he even left a note! bulls**t! He even said he called my number.

So I called BT again and they gave me an appointment for 13th of March. I stayed the whole day at home.
This time the engineer shows up.. looks around.. didn't figure out how to connect the wire so he said he will go out to check.. I waited 3 hours and he didn't show up. I call BT and they contact engineer department and say that the engineer told me that he can not complete the job today and will come back the next day on Sunday because the street is too busy and they can not do wiring. again bulls**t he didn't tell me that and I waited 3 hours for him at home.

Today Sunday as usual I am waiting for the engineer and yet no one shows up..

I don't live in a village.. It’s London. Is it that difficult to connect a line? Why the engineers keep lying?


[FONT=&quot]I really need an answer, and more importantly a working line. is BT gonna reimburse me for my days off??[/FONT]

Things are getting more interested.
Someone calls me from BT letting me know that the only day the engineer can work is Sunday because the street is not busy. So I say okay and he says the engineer will come this sunday.
After two hours another person calls from BT telling me that they can not send engineer on Sunday because it's costly and they don't want to pay extra money for the engineer to come! Anf the engineer says that the only day they can work is Sunday.
I don't know whether I should cry or laugh?! I don't even know if anyone is coming.

dhj

My phone is still not working. I've now been told that it will be at least another week (which will make 21 days) and also that I am probably only going to be able to claim £1 per day compensation plus line rental. This is nowhere near the amount I have spent so far using a mobile and travelling to the nearest internet point. Surely there must be some recourse to penalise this bunch of inefficient bandits ?

aloise

Tried everythig sugessted here and more when i had trouble with BT on first ordering. Should have been suplied in the Nov, by March we were still waiting and had no phone. No had been cganged twice although i had requested to keep my old no. Eventually got in touch with a tv program that had had a lot of dissatified customers on it's show. I can't for the life of me remember it's name but i went onto their website and downloaded a letter to send to bt. Low and behold within a week it was sorted and had a phone call from a lovely ladie telling me i was getting £100 of m&s vouchers. (dh just remembered it's Watchdog.)

loved28

Hi, I just wanted to let everyone know that I just received my monthly online bill from BT and it was 1.5 times bigger than I was expecting! After my husband phoned them to ask why and sort it out, we were told it's because BT now wants to start charging people half a month in advance, so those who pay by direct debit, are charged 1.5 times this month to kick start this pre-payment. But it's a real pain for those of us who do a monthly budget, and an extra £20 to find at the end of such a long month! My husband was passed around to several people, all who were unable to do anything (including just sending us a separate bill for 15 days which we could pay by cheque when we next get paid) and they seemed reluctant, even though he was polite, to help in any way. Couldn't even give us a phone number for their manager - and they're a telecoms company!

What really gets me is that they never gave us, or any of their other customers I"m assuming, any notice that they were going to do this! We're one of the lucky few who spotted our bill BEFORE it's taken from our account, but I feel for the poor souls who won't realise in time and potentially bounce other payments coming from their accounts. On the whole, I've generally been quite happy with the service BT provides (except for the TV On Demand, which on the two times I've wanted to use it when I was home ill didn't work, so we cancelled that part), but have to say every time we've had to call and speak to someone, they really lack customer service skills.

Mark_In_Hampshire

They did give you notice - you allude to it in your post. The notice was your bill. More fool people who hand over the keys to their bank account in the form of a direct debit mandate, don't check their bills, and then find themselves paying bank charges.

BT have no customer service skills.

babyboomer50

Our online bill has just arrived and it is £12 higher than it should be. However, it appears that although we are on free evening & weekenf with 12 mth contract (£11.54.month) we are being charged £15.78.

"BT now wants to start charging people half a month in advance, so those who pay by direct debit, are charged 1.5 times this month to kick start this pre-payment."

I don't understand the extra half month in advance that you refer to - our rental is paid 3 months in advance up to June.

babyboomer50

"BT now wants to start charging people half a month in advance, so those who pay by direct debit, are charged 1.5 times this month to kick start this pre-payment."

Not reading the post properly - just realised the difference. We are on quarterly direct debit but you are presumably on monthly DD.

Mr_h

Hi Stephanie

Thanks for your reply. Apologies for the delay in getting back to you - I had not realised you had commented on my initial query, only until recently

In answer to your query I sent the letter on 23 January 2010.

The letter was addressed to the BT correspondence centre... DH98 1BT, as advised by the BT customer advisor on the phone.

To date, unfortunately I have not heard a response to this, but I would prefer to hear back from you first before I chase this up.

Look forward to hearing from you

BT_company_representative

Hi Mr_h,

Can you email me your details (the email address is in my profile) and I'll check this further?

Thanks,

Stephanie
BT Support