BT complaints

acece

BT_company_representative wrote: »

Hi Acece,

Having read your post it sounds like you have had a really frustrating time in trying to get your line connected. I would like to take a look at this for you to see what is happening. Please could you drop me an email with your order details? My email address can be found by clicking on my profile. Please also include a link to this thread. Once I have received those details I will investigate this and reply to you directly.

Cheers

Paddy

I emailed you. please check

dhj

Anybody come across this before ? My phone line stopped working on 1 March. I reported this on 2 March and have been assured that it is definitley a fault. From that day to date I have repeatedely contacted BT, repeatedly been told it is about to be fixed and it is still not operating. The last person I contacted told me they were in the Incident Dept ? at Lincoln but are still unable to tell me when I will get a phone line back. I won't bore you with the details but this is causing me enormous problems as my wife and I are long distance carers to our elderly mothers who rely on us for daily contact, to deal with their finances on-line and also do their shopping on-line. It is costing me a fortune in mobile phone calls and causing major distress all around. Anybody any ideas as to what might be going on?

BT_company_representative

Hello dhj,

I can take a closer look at this fault to see what's going on, can you email me your details with a link to this thread and your forum username (my email address is shown against my profile) and I'll see what's causing this delay?

Thanks,

Stephanie
BT Support

krustychops

Hi guys
I have been without a line connection since December and i am about to have a breakdown dealing with BT.
I moved into a property in December contacted BT on the 28th December to move accross my number from my previous address. This was fine and this was to be up and running within a few working days. The day we moved in we plugged our telephone into one of the two BT boxes in the house and we had a dialling tone.This line connection never happened and to my surprise no dialing tone anymore!!!
I called back sometime later and spoke to a gentleman who told me that no order was ever placed and so he went to re place an order for me. I was then told that i could not keep my old number due to the exchange area and he gave me a new one and told me i would have a line in 11 working days. In the meantime i recieved a letter on the 1st Feb thanking me for choosing to use BT and that my line would be working on the 16th Feb. I then recieved a letter on 2nd Feb saying Dear occupier someone is trying to take over the line at the property.... Very strange. Aren't i the occupier???
The 16th came and went still no line connection i called up and was passed from pillar to post numerous orders have been placed and cancelled without me being told.
I have been given so much conflicting information from BT my head is in a spin. I have been told by some agents that the previous occupier was with another supplier and then i am being told she was with BT. On saturday i managed to speak to her, she told me that she was with BT and all her bills came from BT. She had cancelled it a while back but never ever used another provider. I have spoken to a line manager who tells me now that i am being charged because there has not been a line working for over 3 months. This again is new to me.
Not only am i without a line for 3 months, i am also being ripped off by BT.
Help me!!!

debsue

I have no landline in my house and decided that I would order a phone/broadband/TV package, which I did online 06/03. I received an email confirming the order and saying an engineer would call 29/03. Yesterday i received a text message asking me to call BT, I was told hat the order had not gone through and now the engineer will not call until 08/04. I was on my mobile to them for over 30 minutes redoing the order. I really am not happy. Still waiting for the complaints dept to contact me.

BT_company_representative

Hi Krustychops

Sounds like you've had a bad time sorry about that. From your post I can see you have been dealing with Managers and advisors and all sorts if you wish me to look into this for you, send me an email to the address in my profile.

Cheers

Stuart

krustychops

Hi Stuart

Thank you for your reply

Can you let me know how i can find your email address. When i click into your profile it states no contact details

Krustychops

cottager

Krusty: bottom left section, Additional Information.

krustychops

cottager wrote: »

Krusty: bottom left section, Additional Information.

Hi Cottager

Thanks for your reply is it btcare@bt.com. Would i need to address this to anyone or will it be picked up by anyone

Thanks again
K

cottager

Sorry Krusty, not used myself: but probably you should mark it FAO Stuart, mention this thread, and refer to your post #305 and BT's response #307.