MSE News: £60m refund for mortgage protection hike victims

di3004

marshallka wrote: »

Just had a letter from helpucover (Pinnacle) to say that they are refunding the amount of the increase in the income protection policy we had. I did write some time back and was told that they would (if they felt necessary) make the refunds and it is being paid direct to our bank in 4 working days.

I am pleased about this BUT we always were covered anyway through my husbands work and we are having to cancel anyway as we cannot claim on BOTH. He has had cover for a personal plan at work since 2001 so this has really been useless to us as we cannot claim on both. Oh well, you live and learn.

Brilliant Marshallka :T:T, they told us sometime by the end of March.:beer:XX

Sorry got it wrong the letter says the refund will be made within 4 working days of 9th April 2010 and the reference on your bank statement will be "Pinnacle Insurance PLC", you do not need to do anything further to receive your refund.

Don't know where I got March from lol. X

FEvans

in order to get a refund do i have to contact anyone and if so at what address.

my cover has changed again to a different company and again i have received no letters informing me of the change

dwallace

I've just spoken to Trent Services who now adminster my policy, Assurant used to underwrite the policy, but that has moved to Alpha Insurance, Trent services say because it changed insurer its effectively a new policy and therefore no refunds, although the letter back in April last year said no terms or conditions have been changed!!!:(

onefurlongout

I cant see how that is fair dwallace.

Its not your fault that the insurer changed, I would full expect to be refund in this case.

I'd complain and then if your not happy take it to the FOS

robbedofmymoney

got a letter in the post today from Payment shield informing me i will recieve my refund for paying too much due to unfair price increases last year, nice little refund of £95. :j:j:j:j:jto be paid into my account by the end of this month.

di3004

robbedofmymoney wrote: »

got a letter in the post today from Payment shield informing me i will recieve my refund for paying too much due to unfair price increases last year, nice little refund of £95. :j:j:j:j:jto be paid into my account by the end of this month.

Well done :beer::j:j.

di3004

Pinnacle refunded £135 into our bank account a few days back.:beer:

robbedofmymoney

di3004 wrote: »

Pinnacle refunded £135 into our bank account a few days back.:beer:

spot on, :rotfl:

dwallace

Hi furlongcoat,

Who should refund me is it the insurer, the broker or the administrators?
Thanks a lot
Darren

onefurlongout

Trent are only the adminstrators and claims handlers so your money would come from them but the payment would ultimately be made by the insurer.

I would contact Alpha Insurance as I think they took over the book of business last April (that what it says in my letter dated 28 april 2009)

I'll be writing to them this week