£6600 ORANGE bill :( help!

Old_Gold

What costs or losses have Orange incurred because of this action? Anything above this is profit for Orange because of someone's lack of knowledge to know how much they were being charged.

drbesty

Ofcom would have nothing to say about this, they probably hear 100 similar stories a day, Orange cant police peoples account for them, and to spend six thousand pounds in a month is certainly not unusual for some businesses

alnsv1000s

I had a customer who had an £800 bill for data with TMobile. She called me in a panic and I spoke to custo er services, explained she hadnt realised the cost, and as a goodwill, they added the webnwalk plus bolt on to her account and reduced the charge to £12.50. she was extremely happy with that, and i was impressed with TMobiles attitude. Mistakes happen.

jamespir

locutus12 wrote: »

I would love to begin negotiating at a third but the best they are willing to come down to is 4K.

I have tried explaining the fact that to remove an amount from a huge bill of anything less than 80% will still leave... a huge bill.

I am standing my ground and offering £0.25p per mb used. it feels fair to me. Oranges argument for the huge cost is that how the data is accessed determines the cost of serving the data and as it was via GPRS it is a justified charge...

This is utter !!!!!!!! as a £20 per month 8 gig usage allowance USB dongle package uses GPRS to serve its data via an internal sim card.

yes but your PHONE has different settings to the modem and isnt capable of viewing standard web pages unlike a laptop/computer hence why they dont offer an 8 gig limit on it

if it was on the other foot and your little company billed orange as they had missused your product through there own stupidity and ignorance would you expect them to pay the full amount i think you would

DarkConvict

jamespir wrote: »

yes but your PHONE has different settings to the modem and isnt capable of viewing standard web pages unlike a laptop/computer hence why they dont offer an 8 gig limit on it

if it was on the other foot and your little company billed orange as they had missused your product through there own stupidity and ignorance would you expect them to pay the full amount i think you would

That is incorrect, the only thing not capable of displaying the page is the browser on the phone not the modem. Thanks to TCP/IP & HTML + other web standards, the modem will receive everything the same as a normal pc modem.
Reason for the lower limits is supply vs. demand. Unlike fibre optic which can have an almost unlimited bandwidth given the right technology, mobile broadband uses radio frequencies aka spectrum which is a finite resource.

samperry209

alnsv1000s wrote: »

I had a customer who had an £800 bill for data with TMobile. She called me in a panic and I spoke to custo er services, explained she hadnt realised the cost, and as a goodwill, they added the webnwalk plus bolt on to her account and reduced the charge to £12.50. she was extremely happy with that, and i was impressed with TMobiles attitude. Mistakes happen.

yeah i had similar t mobile are good for this

you do get the odd person from glasgow that are nice as pie

then you get the arragant person from overseas demanding payment

then i refuse to pay LOL

But 6 grand is stupid....

I paied 10 quid to 3 for 2gb....

Old_Gold

samperry209 wrote: »

yeah i had similar t mobile are good for this

you do get the odd person from glasgow that are nice as pie

then you get the arragant person from overseas demanding payment

then i refuse to pay LOL

But 6 grand is stupid....

I paied 10 quid to 3 for 2gb....

This is a really helpful post for the OP. The more he can say that others paid ao much for their usage the more it lends to the arguement.
Orange should have a very weak case because of the exaggerated claim. No reasonable person would expect to pay that amount. Get in touch with Press Office for Orange and ask them various questions concerning your case as you intend to go to the media and you dont want to get your facts incorrect. This often leds to good results as the press office know the value of good and bad press and often take up your case. Do make sure though that you are talking to someone in a senior position.

samperry209

Yep well

I can also add to this

My brother had similar back in 2006 he was stupid and used GPRS for a quick PDF download of 7Mb.. and for this he got charged by orange £80 quid i think...

Dunno but orange in my opinion have changed alot... i was loyal customer to them for 9 years then they just got too expensive to use

Im with o2 now... and never had a issue im so happy ive got fixed line broadband with them

Wallhart

Yeah and Orange are getting the Iphone. I assume they must offer unlimited browsing.

sandman_uk

I work for the mobile comany in question on this and most likley that your gonna be held responcible.
I've delt with similar in the past and best people have got is to be met half way and thats rare.