£6600 ORANGE bill :( help!

talkalot

I would give the Execative Office a call. They deal with all the major complaints when you have gone though the normal customer service and have not managed to get the problem resolved. Their number is 0870 8700 862

macman

I don't really se what the grounds for complaint are, if the data was used then they have billed accordingly. Best chance the OP has is to cut a deal with them to pay a proportion of the charge. Maybe offer a third and negotiate from there?

DarkConvict

Yes, all you can do is try and cut a deal and have the bill reduced. Orange do not have to do this.

You have been charged correctly, exactly what would be listed in your contract. I got billed £250ish for using about 110MB of data. So for 2gig of data I am not surprised by the charges.


Email

customer.services@orange.co.uk with subject Jonathan Orange Response

Old_Gold

I would love to know who in their right mind pays 6 grand for 2 gigs? I am amazed that these charges have not been challenged before. Is this comparable to other deals?
I would certainly challenge this. If the network provider knows you would be prepared to go public with this I doubt if they would want to bring it to the public's attention that these charges are exhorbitant.
I think if you go to the CEO with a nice letter you will strike a deal.

locutus12

macman wrote: »

I don't really se what the grounds for complaint are, if the data was used then they have billed accordingly. Best chance the OP has is to cut a deal with them to pay a proportion of the charge. Maybe offer a third and negotiate from there?

I would love to begin negotiating at a third but the best they are willing to come down to is 4K.

I have tried explaining the fact that to remove an amount from a huge bill of anything less than 80% will still leave... a huge bill.

I am standing my ground and offering £0.25p per mb used. it feels fair to me. Oranges argument for the huge cost is that how the data is accessed determines the cost of serving the data and as it was via GPRS it is a justified charge...

This is utter !!!!!!!! as a £20 per month 8 gig usage allowance USB dongle package uses GPRS to serve its data via an internal sim card.

borders_dude

I have no sympathy. Your business chose to take out a contract with organge and their charges are no secret. Your business then chose to use services available to them in full knowledge the business would owe money to orange for doing so. Pay up!

Gorgeous_George

I would stand my ground and refuse to pay. I'd offer £500 in full and final settlement and to close my account. If they do not accept, I'd put everything in writing and go to court. I'd probably lose and have an even bigger bill for court costs and legal fees. I'd sit in my prison cell knowing I'd done the right thing.

Then I'd leave prison with a criminal record and join the dole queue. But I wouldn't pay £6K.

What Orange are doing here is morally wrong (but legally likely to be ok) because they should know that someone who takes a mobile phone deal does not intend to clock a £6K bill for downloading trash for the Internet. A quick call from customer services when the bill hits £500 would ensure that the customer is aware of the bill that they are generating.

Good luck.

GG

stokefan

borders_dude wrote: »

I have no sympathy. Your business chose to take out a contract with organge and their charges are no secret. Your business then chose to use services available to them in full knowledge the business would owe money to orange for doing so. Pay up!

he is not asking for your sympathy, he is asking for advice, if you dont know any helpful advice or dont want to help the op, then perhaps a forum isnt for you!!

lindsayg_2

If you owe them the money legitimately (and you do, like it or not), then the best you can do is negotiate. Offer to pay it in instalments, and then make your Director make the payments.

If you make them take you to court, then you'll lose, still owe them the money, and have to pay court costs on top. You really need to think about the price of digging your heels in when you are actually in the wrong.

Sorry, but there it is.

DarkConvict

Yes £6k is alot of money for 2gb for bandwidth. But this isn't a regular internet connection, such as cable or ADSL.

Mobiles are not meant for this sum of data. Mobile webpages are much smaller and lighter on data use than standard pages. And whilst many mobiles can now cope with regular webpages the data packages have slowly started to catch up.
The problem is here, the guys modem died, so he used the phone as a modem for the PC. I have done it myself when i needed, but only for about an hour to prevent the above bandwidth usage. I can go for a month on 20MB cable without using even 2GB, not often but its been known to happen.

Even in a mobile package, its usually £5 for 500MB, then still £2 per MB over. If you really do want mobile internet then you get a mobile internet dongle which is like £30 for 5GB-10GB. Mobile internet is expensive as there is a very limited area of spectrum (radio frequency/bandwidth) available. Thus supply vs. demand.

Court action would be a bad idea, the charges are very clear and they would side against you in my opinion.

I am sure you can get a reduced offer, as the operator must have had alarm bells going with an account running that much over. When my account hit £250 i got a call from vodafone to warn me about it.