Shop asking for return of mis-priced goods

geordieracer

UnsuitableName wrote: »

Yes, that's the one.

its Blo0dy awful

Mark_Hewitt

sciencegeek wrote: »

I tend to agree that its not the prettiest item (in my eyes) but then if we all liked the same stuff the world would be boring! Perhaps it looks nicer 'in the flesh' ??

The majority of jewelry IMO is overpriced nonsense. It's not surprising the shop made the mistake they did, when quite often you look in a shop window and see an item priced at £100 and an almost identical item next to it priced at £1,000 !

That being said, if you like it, you like it . And it looks like the OP is going about things in the correct manner. The only thing the shop has it within its power to do is to refuse his custom in future, but as he's already said they aren't the only retailer of those products, it's their loss!

redpete

As you value an apology at around £560 can I just say that I'm very very sorry to have upset you by thinking that you should return the charm, explain why you didn't like the tone of their letter and see what their reaction is.

PM me for details of how to pay me £560 because I really am very sorry.

prossi

A friend of mine is in a similar situation, but instead of being charged a lower price for the item he wanted, he actually received a higher priced item than the one he was invoiced and paid for.

He went to a shop and purchased a laptop, and upon returning home and opening the box, found that the item he had received was in fact a model or 2 higher, and as such worth a few hundred pounds more. The shop noticed their mistake the next day and called asking for him to return the laptop.

What rights does he have if he wanted to keep the laptop? essentially it was the mistake of the sales person. He was invoiced and paid for the lower priced item, but received one of greater value.

kalaika

prossi wrote: »

A friend of mine is in a similar situation, but instead of being charged a lower price for the item he wanted, he actually received a higher priced item than the one he was invoiced and paid for.

He went to a shop and purchased a laptop, and upon returning home and opening the box, found that the item he had received was in fact a model or 2 higher, and as such worth a few hundred pounds more. The shop noticed their mistake the next day and called asking for him to return the laptop.

What rights does he have if he wanted to keep the laptop? essentially it was the mistake of the sales person. He was invoiced and paid for the lower priced item, but received one of greater value.

Well, I would say he doesn't have any right to keep it. He wanted the cheaper laptop. He agreed and paid for, and thus the contract was agreed on, the cheaper laptop. The shop accidentally gave him the wrong item and then subsequently noticed.

If he takes it back then he'll get the one he wanted and will be happy, and the shop gets their superior model back and is also happy.

ben500

Looks like a shiny piece of popcorn to me, didn't you have a can of spray and a pack of butterkist handy? Would have been a lot cheaper and she'd never have noticed.

Fair play she's a lucky woman, don't know how lucky you are though she has expensive taste.

4743hudsonj

prossi wrote: »

A friend of mine is in a similar situation, but instead of being charged a lower price for the item he wanted, he actually received a higher priced item than the one he was invoiced and paid for.

He went to a shop and purchased a laptop, and upon returning home and opening the box, found that the item he had received was in fact a model or 2 higher, and as such worth a few hundred pounds more. The shop noticed their mistake the next day and called asking for him to return the laptop.

What rights does he have if he wanted to keep the laptop? essentially it was the mistake of the sales person. He was invoiced and paid for the lower priced item, but received one of greater value.

if they were provided with a higher specced laptop not on the invoice it needs to be returned but at their loss

your friend should say they dont mind returning the item but cannot make it to the store any time soon and that he invites them to deliver the invoiced laptop whilst collecting this one.


its not his fault they made the mistake so he shouldnt lose out in wasting time....


but on the same note, the shop have the right to their laptop

but i bet they wont bother swapping them at their expense and if they do then your friend has lost nothing.

prossi

Thanks for your advice. pretty much what i told him too. if he had been invoiced for the higher priced laptop, received the higher priced one, but paid for the lower priced one, he may have been in a different situation. i've suggested he ask for a voucher or similar compensation to return the laptop and have it swapped. or as you have suggested, ask them to collect it.

thanks again.

Esqui

Bear in mind that if he keeps it and something goes wrong, he'll have no proof of purchase for that laptop, since the receipt will show a different model.

jenpoptrash

I was watching a BBC show Don't Get Scammed last week and there was a situation where someone had purchased an electical item for £17.50. It had the wrong price on it and should have been £175.00. They man paid and left the shop.
He was then called back in and explained there was a mistake and asked to pay the difference. Long story short the outcome is that once the transaction had taken place the item belongs to you and you owe the retailer nothing.