Shop asking for return of mis-priced goods

Empty_pockets

Considering the money previously spent, the shop would have been wise to write this off as a loyalty bonus and be happy in the knowledge you would no doubt return many many times.

real1314

Now, just to see what people think...


what if the shop manager had phoned (if possible) or written, saying..

"I'm very sorry but we sold you the wrong item. We would like it if you could return to the shop and we can arrange to swap the item for the correct one and we will also give you £150 of gift vouchers for use in the shop as an apology for our error."

What would people do then?

myrnahaz

If you'd been short changed by the same shop, and rang them a week later to ask for your money, they'd have told you exactly where to go, so please don't feel guilty about keeping the charm.

moonrakerz

slummymummyof3 wrote: »

I'd be tempted to cancel the card just incase they charge your card - it will save the nause of having to pursue them and the bank over refunding any 'unagreed' transaction.

That would be fraud/theft and unlike most card fraud you and the police/bank would know who did it ! More fool them .............

Crazy_Jamie

slummymummyof3 wrote: »

I'd be tempted to cancel the card just incase they charge your card - it will save the nause of having to pursue them and the bank over refunding any 'unagreed' transaction.

Entirely unnecessary to cancel the card. As moonrakerz has mentioned, them taking money from the card now would be a criminal offence. It would take an incredibly idiotic person to do something like that, and even if there was such a person working at the store it would be incredibly easy to rectify the situation. Cancelling the card and getting another issued would just be a pointless exercise.

mrbrightside842

It would be a criminal offence, yes, but they could still try it on. You'd get it back, but it would cripple me if they risked taking the money at this moment in time. I'd rather cancel the card and not have to deal with that risk at all.

Hintza

OP I can understand exactly where you are coming from and would most probably do exactly what you were doing (especially with no apology, discount offer etc) but I might be a bit more accomodating iuf it was a small local jeweller. But even then I would be limiting it to paying what he paid and therefore leaving him no worse off.

Having said all that inkling that they were not sincere and/or trying to bullsh1t me about my legal obligations in the matter then there would be no quarter.

UnsuitableName

To answer a few of the posts:

If they'd written with a true apology and offered a £150 gift voucher then I suspect we wouldn't even have this thread. We'd have almost certainly gone in and used the £150 off the additional monies they requested and paid the price they should have charged in the first place. A very good point and the mere absence of it from their letter was one of the most irritating things about this episode.

My wife feels for the member of staff that may suffer for this. I have told her not to, they'll learn from it. We don't know what will happen to them of course, but I have learned from lessons at a younger age and perhaps they will too.

The question about how they treated our loyalty is the biggest factor to us. With the sums we have spent I would have been inclined to let us know of the error - but to let us off in full. I run a small business myself so I know only too well of how customers expect to be treated and would never dream of adopting this attitude with long standing and loyal customers. Presumptious greed perhaps - well that is how we've interpreted it anyway.

In respect of how the 'charm' looks, well I guess such things in life are personal but it should also be noted they are very small - less than 1cm in width - and delicate, and look rather different in real life to how they're seen in the images online.

Still nothing back from them in reply. We'll not be cancelling our card though. It is our main current account and I can't be doing with the hassle. If they charge it, I'll be calling our solicitor and then the police. I don't envisage that happening, hopefully.

pimento

real1314 wrote: »

Now, just to see what people think...


what if the shop manager had phoned (if possible) or written, saying..

"I'm very sorry but we sold you the wrong item. We would like it if you could return to the shop and we can arrange to swap the item for the correct one and we will also give you £150 of gift vouchers for use in the shop as an apology for our error."

What would people do then?

But they weren't sold the wrong item. They were sold the right item at the wrong price.

sciencegeek

iamana1ias wrote: »

Quite possibly the most hideous thing I've seen in my whole life! Are they all that ugly? :eek:

I tend to agree that its not the prettiest item (in my eyes) but then if we all liked the same stuff the world would be boring! Perhaps it looks nicer 'in the flesh' ??