Shop asking for return of mis-priced goods

Pollycat

UnsuitableName
I hope you're going to let us know how this finishes up.

Looking at the links from pimento, I can see how they made the mistake on price - but they should have realised that 2 charms were very similar and should have checked the prices before selling the charm to you.

UnsuitableName

I've not heard anything back yet.

I would be very surprised if they haven't read the e-mail yet.

I made a call to our solicitors yesterday too and they advised we were entirely right to do what we have. They advised that we added a note to the e-mail (which I did before sending it) to say that any replies or further correspondence would be redirected to them - just to emphasise that we were not taking the matter lightly and did not like their intimation that it was obligatory for us to take the item back.

Our solicitor also advised that if they do pursue it, he would be 100% confident of them not having a case and would claim any costs too.

He thinks they have deliberately tried it on, probably in the full knowledge that they had no right to ask for its return.

iamana1ias

pimento wrote: »

Is it this one?

http://www.johngreeddesign.co.uk/index.php?s_men_women=&item_id=4452&show_details=1&&s_cat_id=10&s_sub_cat_id=48&s_manufacture_id=&s_prime_material_id=&s_min_price=0.00&s_max_price=10000.00&s_best_seller=&s_ring_size=&Formitems_Page=&

Quite possibly the most hideous thing I've seen in my whole life! Are they all that ugly? :eek:

smcaul

iamana1ias wrote: »

Quite possibly the most hideous thing I've seen in my whole life! Are they all that ugly? :eek:

That was a worthwhile comment - thanks for sharing :rolleyes::rolleyes:

pendulum

I just hope the loss is taken by the company rather than the worker that sold it to you. Sometimes companies make the workers pay if the till is short and it's written into their contracts that the staff agree to pay for their mistakes. That's a lot of money to a retail worker that is on not-much an hour! Someone is likely feeling very bad now and was probably preying the item be returned!

Sorry if I was complicating your moral dilemma.

The legal position is clear as day, you can keep it.

slummymummyof3

I'd be tempted to cancel the card just incase they charge your card - it will save the nause of having to pursue them and the bank over refunding any 'unagreed' transaction.

mrbrightside842

slummymummyof3 wrote: »

I'd be tempted to cancel the card just incase they charge your card - it will save the nause of having to pursue them and the bank over refunding any 'unagreed' transaction.

I was just about to post this, too. Get a new card issued.

bumpoowee

I agree you've done the right thing. They probably have made a small profit or broken even on the product anyway, so to be so rude to a regular customer asking for it back is just unwarranted.

malkie76

I'd love to read more if there are any updates in the future - please keep us updated.

I don't blame the shop for dropping you a letter asking for the difference - it cost them nothing to write the letter and may have evoked a response from you (which it almost did!).

I wouldn't tell them anything but the truth (ie don't say it was a gift), and I wouldn't go to the trouble to cancel your card. They can't charge you again, and they'll be very aware of that.

I'd continue to shop there if you like their stock, and obviously wear the braclet when you do!

Pollycat

malkie76 wrote: »

I don't blame the shop for dropping you a letter asking for the difference - it cost them nothing to write the letter and may have evoked a response from you (which it almost did!).

The OP sounds like a reasonable and honest person (as well as spoiling his lucky wife rotten ) and I think the shop effectively shot themselves in the foot big style by the tone of their letter and telephone call.

I think they tried to make the OP feel that he was obliged to return the charm instead of throwing themselves on his good nature.
If they'd have written or telephoned with an apologetic and concerned tone, they may well have got a different response from the OP.

As it is, they've peed him off to such an extent that he's found an alternative jewellers to do business with.