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Do NOT use CollectPlus

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  • i have sent over 20 parcels over the last 2 weeks booking collect plus through parcel2go i have not had one problem. RM are good for the smaller stuff but still advise allow 28 days for delivery as do most carriers
    i did have a sharp intake of breath when read the opening post but i shop with Boden and Asos and they both use Collect plus so cant be that bad. The major perk of collect plus is not having to wait around for a courier to collect the items from you. As far the issue with the shop signing for your items it does not work like that you take your items they scan them the issue you with your tracking number just the same as the post office in both instances you using a middle man to handle you items.
  • soolin
    soolin Posts: 74,073 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Despite new users signing up to sign their praises Collect plus is still a 'not with a bargepole' company as far as I am concerned.

    Give me Royal Mail any Day. Although maybe one day I might once again try a courier, but will take advice from the regulars on here and use one with a better track record.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Mancunian
    Mancunian Posts: 963 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    royal mail are guff, collect plus rule!
    PLAY GOOD!

    trolls and abusers will simply be added to my ignore list - you can do it too! its under USER CP

    forums.moneysavingexpert.com/profile.php?do=IGNORElist
  • Your name isn't by any chance Jonathon Smith is it?
  • Your name isn't by any chance Jonathon Smith is it?

    Who why what when !?

    Does your name by any chance have an A in it??!! Its a conspiracy HEHE
    PLAY GOOD!

    trolls and abusers will simply be added to my ignore list - you can do it too! its under USER CP

    forums.moneysavingexpert.com/profile.php?do=IGNORElist
  • DO NOT USE this company im having a major problem with them at the moment. Their tracking system is useless and the customer service is even worse avoid them like the plague!!
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I've used them several times, the last time a few weeks ago, I dropped the parcel off Monday night at a petrol station a few hundred yards away, courier collected Tuesday & customer received it on Thursday.
    No complaints from me or the customer, to send it RM would have cost about twice the amount the buyer paid & would have probably taken longer to arrive.
  • hermum wrote: »
    I've used them several times, the last time a few weeks ago, I dropped the parcel off Monday night at a petrol station a few hundred yards away, courier collected Tuesday & customer received it on Thursday.
    No complaints from me or the customer, to send it RM would have cost about twice the amount the buyer paid & would have probably taken longer to arrive.

    You must be lucky then as ive been told by their customer service department today that they have severe delays and backlogs but of course there is no mention of this on their website!!
  • starrybee
    starrybee Posts: 1,917 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    I have a New Look item I need to return and they only use Collect+ for their returns now, now I'm worried :eek:
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    You must be lucky then as ive been told by their customer service department today that they have severe delays and backlogs but of course there is no mention of this on their website!!

    When I first used them they took longer to deliver but the last few times it's been there in a couple of days.
    All couriers have issues at times, hopefully with collect+ I'll continue to be lucky.
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