The SayNoTo0870 Article Discussion Area

I-LOV-MONEY

rtboyce wrote: »

If you buy a computer, Ebuyer offers a £50 support product free of charge, providing 24/7 support for one week. Their product code is 138564. Ebuyer call this their Home IT HelpDesk. After purchase they send you the telephone number by email, beginning with 0870, and tell you it costs 1p per minute. I complained about this, and asked that they provide a freephone number for this £50 product instead of an expensive 0870 number.

Have you tried 020 8099 4712 listed as an unverified number on the 'saynoto0870' database. If you have free calls/minutes then it will be free, else it will be charged at a normal rate (but more expensive than 1p a minute!).

DonnyDave

SimonJP wrote: »

Hi,

I run a number of 0800 information lines. They direct to a voicemail so customers can leave a message which I pick up later.

These cost the company, but I feel it's important for such a service to be offered to my customers. However, I was wondering if it would be better to go to 03 numbers, given than 0800 numbers aren't included in bundles?

Thing is, I know some people only have mobiles, but the majority of people have access to a landline either at work or at home, so could use the 0800 there. Also, changing to 03 will cost the caller money (or bundled minutes) either way.

I'm also worried that not everyone will recognise an 03 number and may think it's a premium line.

What do you think? should I switch? I'm having to think about the public at large here, not just us moneysavers!

If you use a 03 number, then provide a note by it. Something like: "Calls cost the same as a 01/02 number and come from inclusive minutes where applicable. This applies to all landline and mobile providers."

Remember, 0800 numbers are only of benefit to the caller if they are on a chargeable landline tariff. Those on inclusive landline tariffs get "free" 03 calls in any case. Mobile users often pay more to call 0800 than 01/02/03 and they certainly don't pay less.

I-LOV-MONEY

Richh wrote: »

I just tried to get on to the site and it has gone, any one else noticed this?

It has been done on other occasions but has returned. It is usually for site maintenance. Keep trying !

broonsparrow

I've noticed that saynoto0870 is down too...anyone have a geographic number for nPower to hand by any chance?

cheers

grumpyofwhitecross

I have just tried the site and it seems to be okay now... :j

Samanthas_2

0871 7123456 01733 887112 Orders, also 113, 117, 122 & 126; (India !)Ideal World 0871 7123455 01733 887171 IN FIRST - also 177, 178Ideal World 0870 0700802 01733 887123 Customer services
Order tracking: 01733 887155
Automated line: 01733 887156Ideal World 0870 0777002 01733 887100 Switchboard
Idealworld have recently changed there numbers so that the ordinary landlines on saynoto0870.com are constantly engaged.
Its absolutely pointless calling their Indian Call Centre as they are rude and ineffective.

The best thing is not to have any dealings with this company in first place.
There Indian Call Centre will be moved back to UK similar to QVC in late October though I doubt they will be freephone to call or drop those non geographic numbers.
Is there any other way of getting an ordinary number by the way they do not respond to their email at IdealWorld they just tell you to make them rich by calling 0871 numbers.

Thanks

Samantha

jdpdean

I recently moved house, in order to notify each company all of them had 0800, 0845, 0870 numbers which in the absense of a BT line I only had the option of contacting them from my mobile phone. It wasn't until I got my phone bill that I realised how exhorbitently expensive these numbers are.

BT I found was the worst, it took them well over two weeks to get my line operational, and approximately another two weeks to get my internet working.

During this process I must have called them alone 10 times and been kept on hold for 10-30 minutes at a time!

Orange have never notified me of the prices of these calls or changes to their tariffs to my knowledge, 0800 used to be free, I think it is now 10ppm. 0845/0870 seems to be 15ppm I am horrified at the amount that either the mobile networks or BT and the utility companies are making from the ludicrously poor service they offer.

I intend to complain to ofcom but wondered if there is any advice you may have.

DonnyDave

jdpdean wrote: »

I recently moved house, in order to notify each company all of them had 0800, 0845, 0870 numbers … BT I found was the worst…

You can call "freephone" numbers which start 0800, 0808 and 0500 for the price of a geographical (01/02) or 03 call from your mobile using the dial through number, either 020 0222 0700 or 020 0222 0900.

philandstuff

Last month Ofcom released an update which puts the article out of date. The MSE article currently says:

MSE_article wrote:

All this is great news, but the proposals have been in place for a while, and were expected to come into effect in Feb 08, sadly this has now been moved to Autumn 08.

Here's the update, dated 06/10/2008:
http://www.ofcom.org.uk/consult/condocs/0870calls/update
(the 06/10/08 date is not in the main article but comes from http://www.ofcom.org.uk/media/news/2005/09/nr_20050928 )

Here is (IMO) the most relevant section, in which the Autumn 2008 date is moved back yet again and they only promise to publish a "further statement" by the end of the year and don't even have a date at which they will implement anything:

Ofcom wrote:

At the time, Ofcom aimed to announce its conclusions on this by autumn 2008.

However, Ofcom’s work on this consultation needs to take place alongside an ongoing dispute on wholesale termination rates, the rates that operators charge each other to end 0870 calls on each others’ networks. Work on this had been suspended pending the recent judgement of the Competition Appeals Tribunal on mobile termination rate disputes which was published recently, and as a result this work has now restarted.

Ofcom continues to assess the proposals in its May 2008 consultation and the responses to that document in light of these developments. Ofcom aims to publish a further statement on implementing any changes to 0870 policy by the end of the year.

They never cease to disappoint. When will 0870 ripoffs end?

devsen

If you are not in a rush, most firms will have an email address e.g. Water frims, TV licencing etc. If you already subscribe and are connected to the internet, this is the cheapest alternative.

Move your bank and any other service to firms that don't use 0870 numbers e.g. my ISP does not and uses a normal UK number so does my building society.

But most important when you do move your service or account clearly state that the reason you are doing so is because of the unacceptable use of 0870.

Ofcom is the most useless quango ever created in the history of the UK. A total waste of tax payers money I hope the next government will replace it - but then all governments earn billions from the telecom industry. A lot of these costs are directly linked to the billions the governments earned selling 3G licences.