MSE Parents Club Part 7

SusanC_2

Buttonmoons wrote: »

But the guy in Gamestation said to me "The warranty is valid for things like if it just stops working or it stops charging etc, not for broken hinges, you have to take that up with nintendo but if you had bought the insurance for £12.99 at the time of purchase then we would of replaced it no problem...."

They're conning you.

BrunoM

Buttonmoons wrote: »

But the guy in Gamestation said to me "The warranty is valid for things like if it just stops working or it stops charging etc, not for broken hinges, you have to take that up with nintendo but if you had bought the insurance for £12.99 at the time of purchase then we would of replaced it no problem...."

Dunno who to believe now!! I don't want to go back in the shop, I'm really bad at arguing with people, but it wasn't MY fault it broke.

What should I do? Cry down the phone ?

Button, it's really nothing to do with the warranty per se, it's only about an item that was bought and broke too soon. Quote Krystal's legal text at them! You don't need a warranty, it's basic UK retail law that you base your argument on - "reasonable expectation of an item's lifetime" etc

Buttonmoons

Gosh that means I'd have to go back....

Cause the guy said they couldn't tell if it had been purposely damaged or not, as it's the outer casing hinge that's broken, so if I had dropped it, then it would be my fault and they just can't replace things like that.


So I should deffo go back and tell them to replace it? Cause I phoned Nintendo and they are sending me out forms to send the DS to them, but they will charge me £55?

I wonder if there is another gamestation in Aberdeen I could try, so I don't have to see the same guy....

WHY ARE THEY ALL CON MERCHANTS?!?!

Buttonmoons

Eck, there is only 1.

Buttonmoons

Oh yeah and he said to me that it's only valid if they sold something purposely defect to me, like when I got it, it didn't work, or the hinge was already broken. Not something that happened down the line 8months later, but on the other hand it should be expected to last longer than this.

Can you believe I have sweats thinking about going back to argue? I'm pathetic.

Sami_Bee

BM - it might not be the same guy if yu go back anyway I'm the same so I'd get my mum to do it

Think we could all meybe use these occasionally http://www.boots.com/en/Pharmacy-Health/Conditions/Everyday-Stress/?cm_mmc_o=HFzbk%20EwclkwffwyCjCKBf%202BFCjCi9i9nNCjC%20C


off to mummy n daddy's for chippy tea :drool: :wave:

gizmomum

Buttonmoons you're not pathetic, these people rely on making you feel that way so that you don't question them. Go back and remember we're all behind you :-)

I must be off now, children to collect and cuddle....will catch you all later at some point but thanks for the warm welcome

xx

Krystaltips

Oh BM, if you were local to me I would totally take it in and argue for you... He's talking out of his ar5e! If he sold it and then it broke it's defective and they should replace it or send it off to be fixed themselves at their cost!

tiamai_d

BM, go back. It's a common fault with the DS, we had to argue it out with Argos when DS1's broke after only a few months. You bought it from gamestation so they have to fix it or replace it (I think if it's under 6months old it's replaced, 6-12months its repaired). I've found that standing in the shop calling trading standards loudly usually works well especially if they are busy.

But I do think games covercare is worth it, DS1 new DS (the old one broke again and I sold it on ebay as it was outwith the 12 month) has been repaireed twice (cracked screen and damaged screen after he dropped (threw) it with no argument, I know that the covercares are usually a con but we knew it would get broken several times so for us it was worth it.

elle_gee

I'm sure you'll all [STRIKE]not care[/STRIKE] be pleased to know, I'm showered and dressed now Have even just eaten.. errmm.. lunch too

OH brought home lasagne and wine so I guess that's my evening sorted. Feeling a tad guilty as I'm sat here drinking tea and he's on water cos we haven't got any sugar in the house (he has it in tea, I don't).. Will go out to the shop in a minute - let's hope no chocolate accidentially falls in the basket too :cool: