Citibank - Flexible Saver Issue 6 - paying 3.25% (3.30% AER)

vernon

I have rapidly come to the conclusion that the hassle involved with setting up and managing this savings account is not worth the loss of brain cells. Abysmal long waiting times to be connected to someone by phone. ' Our team of personal bankers is eager to take your call' then the usual 'we are currently experiencing high demand etc.' Ho ho! I recommend the purchase of a speakerphone so at least you have two hands free to do something else. Overcomplicated log-in procedure for online account servicing. Agreed, better safe than sorry but . . .
Then, tried the automated phone service. Entered precisely the PIN sent to me and sweet, husky Miss Citibank told me my PIN had not been recognised and would transfer me to 'our team of personal bankers'. Really? Then transferred to the team who were eager to take my call but 'we are currently experiencing high demand etc'
The feeling of guilt swept over me. Why was I harrassing my team of personal bankers? I was only wanting to deposit some money into my savings account but high demand, also known as 'Highly Demented' kept me at bay.

Byeeeeeeeeeeee Citibank

Stompa

vernon wrote: »

Overcomplicated log-in procedure for online account servicing.

Out of curiousity, why do you think it's overcomplicated?

vernon

Thank you. As I said 'better safe than sorry' but entering a password by clicking on the pop-up keyboard is tedious. My fault, I chose a long password. I had difficulty in choosing the five security questions to be answered because I couldn't find 5 truly relevant to me. So had to write some answers down which defeats the object. Far better to set your own questions and answers. Chuckle, I don't think safety or sorrow will enter into this - going to give Citibank a miss.

Stompa

vernon wrote: »

As I said 'better safe than sorry' but entering a password by clicking on the pop-up keyboard is tedious.

A little tedious I guess, but something you quickly get used to. ICICI have a similar on-screen keyboard, but you're not compelled to use it!

spike87

Just activated my account over the phone. Holding for just under 10 minutes so not too bad. Customer advisor was very helpful and polite. :T

Hamstar

Finally I am online having activated the card, and not surprisingly, my balance is zero. I cannot find a way of paying into the account! It is easy to pay out. I cannot find a sort code or reference anywhere on site. There is no address as to where to send cheques. I have not received any information by letter explaining how to operate the account. Why can they not follow the example of Northern Rock online accounts which offer fantastic versatility when paying in or out??

KTF

The sort code is on the card they sent you and the account number is on your welcome email or the online banking site.

Hamstar

Well spotted!!
Also I have found the address to send cheques with the savings card letter.
I will test a BACS online transfer from a lesser interest account into Citibank. I will certainly not be attempting a telephone transfer!

spike87

The account number provided by Citibank is 10 digits long, beginning with two zeros. When I try and transfer money in from another account, it only lets me enter 8 digits. Do I leave out the two zeros?

deep_pockets

when i finally got through (see posts in other thread) and activated my a/c. i asked the service advisor could i now transfer some money into my a/c via my barclays debit card and was told you cannot do that.

seems strange when in their letter, containing the a/c card, it says you can?

rapidly loosing patience with this shower.:mad: