Quidco

Fenris

As Browntoa requested, I'm starting a new thread here for people who are getting sick of Quidco's evasion tactics.

For new readers of this thread, background information can be found here: http://forums.moneysavingexpert.com/showthread.html?t=1898773&goto=newpost

Quidco reps are welcome to post as long as actual definitive answers are given to questions. Answers such as "shortly" or "possibly" are not condusive to a polite, respectful thread!

So, again, for the benefit of new readers, I ask the following questions:


1) When the co-op insurance debacle will be resolved and our transactions will validate at the correct amount of £70.00? As of now it's still at £54.00, and that's considerably longer than the promised 48 hours and pushes the boundry of "shortly".

2) How long after it's validated at the correct amount will we have to wait until it's paid to us?

Fenris.

ruthha_2

I hope you get your cashback before Christmas . I am not joking wish i were.


have a nice day . Its nice to be NICE

Fenris

I know, I know. I tell you, if the whole lot's not in my bank by the end of this month, it's time for Court action! Dunno how far I'll get, but I'm not sitting around twiddling my thumbs waiting for the Quidco to remove theirs from a dark place! Lol!

Lynsey

Fenris, if you are serious about.......... https://www.moneyclaim.gov.uk/csmco/index.jsp

......I would sent a LBA now (asap) giving 14 days to pay. That would take it to the end of the month, or Quidco's payment time.
A £10 donation from me if you lose.

Don't bluff though - GOOD LUCK to all.

Lynsey

Fenris

Hi Lynsey,

No, no bluffing. I'm right fed up now! But you're right, a LBA now would be an idea. I was going to give them until the end of the month and then do the LBA, but I could get a head start.

I'm on IS so I don't have to pay Just means I have to go through my local Court, so can't do it online as they need proof of my benefit. So, if I lose, I've only lost the price of a stamp, an envelope and a piece of paper. And a bit of time! Doing some work on the PC today so will knock up a LBA and post it off asap.

Lynsey

Send the LBA "signed for" (only abot 75p extra). They may not accept it though, as in the past they haven't. Not your problem, and you would have proof it was sent.

Lynsey

ruthha_2

I think quidco will be finding your cashback very soon , may just be in your account as we speak.


Here hopeing


Good luck . I will match any donation to your fighting fund

KILL_BILL

so is it true to say that despite quidcos promises over a year ago to sort things out that they have failed to do so ie repsond to peoples tickets in a guarnateed time etc

i had my doubts that they would improve things hence why i dont go with them but with topcashback who at least respond and if the merchant doesnt pay up they have paid out of their own pocket to keep said customer happy

Fenris

Hi Kill Bill,

In a nutshell, yep. We've been having a debate in the other thread about this and the upshot is that, despite being asked specific questions several times, either via their own ticket system, or on the MSE forums, Quidco have answered in a very vauge manor. Words such as "shortly", "possibly" etc. etc. have been used on numerous occassions and, as yet, no-one who is owed co-op cashback has any idea of when it'll validate at it's correct rate of £70 (just checked, it's still at £54!) and how long we'll have to wait until it's paid. I suspect the only definitive answer from Quidco staff would be "eventually... possibly"! Lol!

I assume by the tone of your post that you too have had problems with Quidco in the past?

simpywimpy

Ive been waiting over 12 months for a £7 cashback after a ferry booking and despite the usual responses as above, they still havent paid and have closed the ticket completely

Amistoso_2

I know it seems unfair that you aren't getting the amount you feel your "entitled" to but it does clearly state in theor T&C's that this can and does happen

6. Although obvious, where for some reason a transaction is reversed, cancelled or denied by a merchant or network you will not receive cash back for that transaction. Where for some reason the value of a transaction or commission amount is modified by a merchant the revised amount will become your entitlement. If a member believes the declined transaction has been reported by the merchant incorrectly they can raise an enquiry though our enquiry system and we will endeavour to return a resolution from the merchant. Please see the FAQ section for more information on why transactions are reversed.