Mobiles.co.uk... money taken from my account without my permission

Guys_Dad

dazzaofdagenham wrote: »

Can i refer you to my earlier post...

1.. Contact the police...you money has been stolen
2. Contact trading standards
3. Issue a court summons

Darren

The police won't want to know - (unless they decide to arrest Gertie for harassment of mobiles.co.uk!!!:rotfl: :rotfl:)
Trading standards won't get your money back.
By the time it gets to court, it will have been settled.

Darren - you don't cut your hand off because you've got a splinter in your finger. Even Silk got his compensation eventually !

Quentin

dazzaofdagenham wrote: »

1.. Contact the police...you money has been stolen
2. Contact trading standards
3. Issue a court summons

1 & 2 are a waste of time as far as getting your money back is concerned.

3 is the way to go.

Cut to the chase with a LBA today giving them 7 days to pay, then as soon as the 7 days are up issue a summons via MCOL. The cost of the summons will be added to your claim which they will have to pay. Also include interest for the sum taken (the MCOL site shows you what wording to use to get the interest added).

thommy

gertiegirl - have you contacted your bank directly to report all of this? it is also up to them to sort out unauthorised payments/debits. after all, your card was, in effect debited without permission. this will also not reflect well, in their eyes, on this as a business practice.
the bank might turn out to be useless but on the other hand they might give you a bit more weight.

thommy

bump

to ask if you have got any further?

dazzaofdagenham

Guys_Dad wrote: »

The police won't want to know - (unless they decide to arrest Gertie for harassment of mobiles.co.uk!!!:rotfl: :rotfl:)
Trading standards won't get your money back.
By the time it gets to court, it will have been settled.

Darren - you don't cut your hand off because you've got a splinter in your finger. Even Silk got his compensation eventually !

Hasnt the OP been waiting for there money....Why should they be forced to wait whilst somebody decides to issue a refund ?

Take action against these companies which do these things..

Perhaps then they will be more customer friendly next time...

Darren

gertiegirl

I have now received my refund of £89.90 but not the £25 compensation I was promised.........

OneADay

gertiegirl wrote: »

I have now received my refund of £89.90 but not the £25 compensation I was promised.........

Good to hear about the £89.90 but really bad that the £25 compensation has not been paid. What do they expect you to do? Go back cap in hand.

Ben are you still around? Is anyone there, do CARPHONE WAREHOUSE give a damn? :mad:

gertiegirl

I am glad to have my money back but why promise compensation and not pay it?! Just makes them look even worse.

Emailed Ben and got his out of office........

Silk

gertiegirl wrote: »

I am glad to have my money back but why promise compensation and not pay it?! Just makes them look even worse.

Emailed Ben and got his out of office........

Hi Gertie,
Typical of them isn't it !!!
Ben was supposedly off sick for a while and then went on hols

Guys_Dad

Silk wrote: »

Hi Gertie,
Typical of them isn't it !!!
Ben was supposedly off sick for a while and then went on hols

How long did it take you, Silk, to get your compensation? See if Gertie's takes longer !!