Mobiles.co.uk... money taken from my account without my permission

gertiegirl

I have read some of your thread Silk, it's not very inspiring reading! It's just so frustrating, feel like i've already spent so much time trying to sort out something that should never of happened in the 1st place.... i guess you can sympathise with that!!

Silk

gertiegirl wrote: »

I have read some of your thread Silk, it's not very inspiring reading! It's just so frustrating, feel like i've already spent so much time trying to sort out something that should never of happened in the 1st place.... i guess you can sympathise with that!!

Hi Gertie,
Sure can sympathise. One of the things I've learn't from mine and others experiances, is to take things into your own hands because if you wait for them it takes for ever
Good luck with it

Mobiles.co.uk_company_representative

Hi gertiegirl,

I have replied to your email; please see that reply.

Silk - what was the date on the cheque, if you'd be so kind? As you may recall I'm trying to get this process speeded up so the more info I have about where the delays are the better.

Thanks,

gertiegirl

Hi Ben
I got your email thank you. I think you overestimated your customer service team in saying they would resolve this within the hour. It's been over an hour and no phone call or email or resolution.............

Mobiles.co.uk_company_representative

Apparently I did; please be assured that I'm dealing with them, and in turn they will be dealing with this issue very shortly.

Again, apologies.

Regards,

TREVORCOLMAN

In this case Ben perhaps some compensation for the OP might go some way to repairing bad publicity.

Silk

Guys_Dad wrote: »

Please also remember that if you attract a history of incorrectly taking money from people's bank accounts by mistake and then not swiftly corecting that, then your ability to take Direct Debits could be at risk.

Hopefully, however, this can be resolved quickly one way or the other.

There is history of it and on here too GD, in fact Mel updated earlier this month it was still not sorted.
http://forums.moneysavingexpert.com/showpost.html?p=24367161&postcount=170

Hi Mobiles.co.uk REP. I am afriad that you are incorrect as I have been complaining to mobiles.co.uk for the past 3-4 weeks and I have not received any replies to my emails. I admit, at the beginning (around 20th July) I had a couple of phonecalls but my complaint has still not been resolved.

I ordered on the 13th July, finally received it on 22nd July wihtout a SIM Card. After several phonecalls (lasting around 1.5 hours each) I received a SIM Card which does not work. I have been informed that I need to pay the postage to return the Wii/Wii Fit and the phone (can't imagine how much tthat would cost!!) in order to place another order so that mobiles.co.uk can send me out another Wii/Phone? I find this very difficult to comprehend.

It is bad enough that Mobiles.co.uk have witheld my £150 "Credit check Fee" and have not even set me up with a contract with O2. (I have also made several phonecalls to O2, they have not got any records of the contract or of them receiving £150 fee, let alone requesting it). I have emailed Zoe Hirst, Ben Stroud and mgordonreid, all of which have not responded.

I am quite happy to forward you all the emails if you require them. I am at a stage now, where I feel mobiles.co.uk owe me compensation for my time and interest on my £150. I reckon I have spent at least 10+ hours dealing with this, it is absolutley ridiculous. Why can't someone just set up the SIM card and post it out????

I look forward to hearing from you!
Melanie

Mobiles.co.uk_company_representative

TREVORCOLMAN wrote: »

In this case Ben perhaps some compensation for the OP might go some way to repairing bad publicity.

It's all sorted (I'm told), and yes we made sure the customer was happy with the resolution.

Regards,

gertiegirl

Yes, I have spoken to someone in customer services who have told me that my card will be refunded with the £89.90 and also £25 compensation. They "hope" that this will be today, but it may take the accounts dept up to 7 days to process my payment (!). I am hoping I was told this as they actually intend to exceed expectations for once..... not holding my breath though. Will be keeping an eye on my bank account and hoping that this is all resolved sooner rather than later.....

I have appreciated your input Ben, it shouldn't really take writing on here to get some action though when mobiles.co.uk was so clearly in the wrong.

gertiegirl

TREVORCOLMAN wrote: »

One of my cashback cheques from CPW bounced a while ago. I got onto them and they paid money into my account within 48 hrs.

So they can do it.

Still no money in my account Ben, has it even been sent? From the above you obviously can do it quickly.... why haven't you?