Ban Use of word Unlimited

mongoose2009

As with all these things the few make it bad for the many
eg. people who send 1000 txts a day or download 30gb EVERY day

I think like most people I have a avg usage that I use but sometimes
maybe i need to download a few apps or arrange a party of something and my usage may increase a lot for a couple of days
I think they should be unlimited but if you take the mickey then you should be warned say three times then they should just kick you off

caffinebassman

Unlimited should mean unlimited, end of story - anything else like acceptable use policy etc is a limitation meaning by definition it cannot be unlimited. Simples.

Perhaps our law makers might consider making it law that anyone using the term Unlimited in these types of situations must provide (say for discussion sake) a minimum of 500 Megabytes per month or 1000 texts a month so that at the very least there is a legal minimum definition for the term Unlimited as applied to internet/phone service marketing.

dolphinstwins

DarkConvict wrote: »

I agree with the petition, i have been stung with unlimited internet usage and then got billed £250+ for a months usage. Trading standards took it up and i got my money back.
To me unlimited is unlimited, and if there is a limit then its not unlimited.
To be fair im not even happy how virgin claim there internet is unlimited, download as much as you like, however during 2 period of the day morning and evening if you download more than x amount we cap your speed severely. At one point the cap limits were so slow you couldn't use iPlayer which was almost funny as virgin advertised there cable internet for watching TV over the internet...

I agree & understand

My mum got caught out with this (think she is with BT) where she had unlimited useage
Now my mum doesn't have a TV (nor do I for that matter) so if she fancies watching anything she'll use the BBC iplayer - as many frequently do
Only to find out that was part of her usage unlimited 'allowance' as a result they had a letter telling them off a week or two later for using too much! - My mum doesn't download movies or music (legally or otherwise) she isn't surfmad, and unlike me isn't hooked on online games such as WOW to while away her evenings online and using her 'unlimited' internet access
So to be told off for using it was totally baffling.

Appreciate that some of you will be like WTH - she doesn't have a telly, doesn't pay TV license therefore why should she be allowed to watch iplayer for free? (Check the tv license site out - its perfectly allowed as its not live telly, plus peeps in Europe can use the iplayer and not pay a piggin dime)

I'm against the way they word such things - but its the way of the world these days isn't it!, we all want bigger, better & more, and whats better than the words 'UNLIMITED' Its a tag line, a hook, nothing more - its the small print we all need to be reading.

Ho hum

downuno

Two situations:
1) Unlimited plans with fair usage policies in terms & conds
2) All the details are given to you (500mb, 3000 texts) and specified clearly

TBH, both of them are rubbish. In the second situation, they would just state what their FUP is, which is usually 3000 texts per month or 500 mb per month (orange, voda, etc.) or in the case of o2 it's 200mb. The first one is the current situation which is slightly better because the companies are usually lenient the first or second time you exceed the limits. With the second situation, after reaching these limits, a single megabyte or text will be charged at astronomical rates (e.g. 2-3 per megabyte). Charges like these are as bad as rape IMO.

At least now, some telephone companies are lenient with you, won't charge you at all for going over or they might void excess charges the first/second time if you ask them kindly enough.

It must be noted that companies ARE moving away from using the term 'unlimited' like Orange and Vodafone. Unlimited plans are becoming less common.

My beef with these companies is with their monthly data allowance. 500mb is literally peanuts. I can't send attachment emails or use spotify, youtube, desktop-based websites, push email and google maps without worrying about data charges. Sure some companies offer an additional unlimited data package for roughly £5 on top of your current monthly charge but this is like offering 75 mins for £20/m or 3000 mins for £40/m. Either all or nothing. I don't like this practice. I can see why they do it - it nets them more money from us.

sharpy2010

sporedude wrote: »

Or how about you wipe your own bottom and keep ontop of it yourself? Its perfectly okay to use the word unlimited, It takes just two mins to read the T +C's to see what limits there are. Your petition = Waste of time.

How can it be perfectly ok to use the word "unlimited" when there are limits? That doesnt make any sense.

Either something is limited, and thus it has limits, or it is unlimited, and thus has no limits.

It is completely impossible for it to be both.

sharpy2010

downuno wrote: »

Charges like these are as bad as rape IMO.

Yes, being charged extra money for using your phone is just as bas as being physically forced to have sex against your will, isn't it.

What a disgusting thing to say.

dolphinstwins

Maybe they should be called 'Fair usage plans' as opposed to 'unlimited (but not really)'

Unlimited is catchier - but still technically misleading and innaccurate if there are actual enforced limits.