I have a Worm on my laptop & AVG just crashes laptop. please help

aliEnRIK

angelcake wrote: »

ok, its still unavailable so will try again another time, thank you

the laptop needed updates when I closed it down, it done them

So its not been updating for a while?

Always looks better when they start again :T

angelcake

I update everytime it tells me to, but I usually close the laptop rather then shut it down so it hibernates or sleeps ? when I do that .. then shut it down properly about every few weeks.. is it bad to do it this way?

shall I try dr web again as the other one is still unavailable or try something else, I need it sorted asap to work on it, also I tried downloading paint.net a few weeks ago and it didn't let me

aliEnRIK

I would certainly recommend restarting the computer every week at 'least' to allow any updates to install properly

In fact, until the computers sorted id recommend shutting it down everytime (When it goes to 'sleep' its possible that the infection gets worse)

try Dr web if nortons still off the menu

If that still doesnt work give ASQUARED a try
http://www.filehippo.com/download_asquared/#

angelcake

ok tried dr web again and it froze in the same place it was something about avg it was on? should I try and uninstall that as think I still have it on there

I will try asquared. Thanks again for your patience... because it freezes on dr web does that mean there is definately a virus or something?

aliEnRIK

angelcake wrote: »

ok tried dr web again and it froze in the same place it was something about avg it was on? should I try and uninstall that as think I still have it on there

I will try asquared. Thanks again for your patience... because it freezes on dr web does that mean there is definately a virus or something?

It doesnt 'definitely' mean somethings wrong no
But you should shut your anti virus down when scanning with the others as conflicts could arise