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I have a Worm on my laptop & AVG just crashes laptop. please help

135

Comments

  • angelcake
    angelcake Posts: 4,496 Forumite
    ComboFix 09-10-01.05 - Milly 02/10/2009 23:05.1.2 - NTFSx86
    Running from: c:\users\Milly\Downloads\QWERTY.exe
    SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
    SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    c:\$recycle.bin\S-1-5-21-2152478756-3922319563-605102323-500
    c:\$recycle.bin\S-1-5-21-2547951775-1051920787-1014185920-500
    c:\$recycle.bin\S-1-5-21-3896610404-381596494-3881642372-500
    c:\recycler\S-1-5-21-2332114524-8714061328-266594714-2202
    c:\windows\system32\NlsLexicons000a.dll
    .
    ((((((((((((((((((((((((( Files Created from 2009-09-02 to 2009-10-02 )))))))))))))))))))))))))))))))
    .
    2009-10-02 22:22 . 2009-10-02 22:22
    d
    w- c:\users\Default\AppData\Local\temp
    2009-09-30 07:57 . 2009-09-30 08:02
    d
    w- c:\windows\system32\ca-ES
    2009-09-30 07:57 . 2009-09-30 08:01
    d
    w- c:\windows\system32\eu-ES
    2009-09-30 07:57 . 2009-09-30 08:01
    d
    w- c:\windows\system32\vi-VN
    2009-09-29 06:35 . 2009-09-29 06:35
    d
    w- C:\85fc0991842b7d05ab020413da53
    2009-09-22 22:32 . 2009-09-22 22:32
    d
    w- c:\windows\system32\EventProviders
    2009-09-17 10:04 . 2009-04-11 06:28 407552 ----a-w- c:\windows\system32\MPSSVC.dll
    2009-09-17 10:03 . 2009-04-11 06:28 19456 ----a-w- c:\windows\system32\MsCtfMonitor.dll
    2009-09-17 10:02 . 2009-04-11 06:28 115712 ----a-w- c:\windows\system32\WinSCard.dll
    2009-09-17 10:01 . 2009-04-11 06:28 31744 ----a-w- c:\windows\system32\cscapi.dll
    2009-09-17 10:00 . 2009-04-11 06:28 356864 ----a-w- c:\windows\system32\MediaMetadataHandler.dll
    2009-09-17 09:59 . 2009-04-11 06:28 99840 ----a-w- c:\windows\system32\ulib.dll
    2009-09-17 09:58 . 2009-04-11 06:28 1209856 ----a-w- c:\windows\system32\comsvcs.dll
    2009-09-13 14:37 . 2009-09-13 14:37
    d
    w- c:\program files\Trend Micro
    2009-09-13 09:43 . 2009-09-13 09:43
    d
    w- c:\users\Milly\AppData\Roaming\Malwarebytes
    2009-09-13 09:43 . 2009-09-10 13:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2009-09-13 09:43 . 2009-09-13 09:43
    d
    w- c:\program files\Malwarebytes' Anti-Malware
    2009-09-13 09:43 . 2009-09-13 09:43
    d
    w- c:\programdata\Malwarebytes
    2009-09-13 09:43 . 2009-09-10 13:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
    2009-09-12 20:56 . 2009-07-28 15:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
    2009-09-12 12:16 . 2009-09-12 12:16
    d
    w- c:\program files\Alwil Software
    2009-09-09 10:43 . 2009-09-09 10:43
    d
    w- c:\users\Milly\AppData\Roaming\Yahoo!
    2009-09-09 10:43 . 2009-09-13 08:42
    d
    w- c:\program files\Yahoo!
    2009-09-09 10:43 . 2009-09-09 10:43
    d
    w- c:\program files\CCleaner
    2009-09-09 10:31 . 2009-08-14 13:49 9728 ----a-w- c:\windows\system32\TCPSVCS.EXE
    2009-09-09 10:31 . 2009-08-14 13:49 17920 ----a-w- c:\windows\system32\ROUTE.EXE
    2009-09-09 10:31 . 2009-08-14 13:49 11264 ----a-w- c:\windows\system32\MRINFO.EXE
    2009-09-09 10:31 . 2009-08-14 13:49 27136 ----a-w- c:\windows\system32\NETSTAT.EXE
    2009-09-09 10:31 . 2009-08-14 13:49 8704 ----a-w- c:\windows\system32\HOSTNAME.EXE
    2009-09-09 10:31 . 2009-08-14 13:48 105984 ----a-w- c:\windows\system32\netiohlp.dll
    2009-09-09 10:31 . 2009-08-14 13:49 19968 ----a-w- c:\windows\system32\ARP.EXE
    2009-09-09 10:31 . 2009-08-14 13:49 10240 ----a-w- c:\windows\system32\finger.exe
    2009-09-09 10:31 . 2009-08-14 16:27 904776 ----a-w- c:\windows\system32\drivers\tcpip.sys
    2009-09-09 10:31 . 2009-08-14 15:53 17920 ----a-w- c:\windows\system32\netevent.dll
    2009-09-09 10:31 . 2009-08-14 13:48 30720 ----a-w- c:\windows\system32\drivers\tcpipreg.sys
    2009-09-09 10:20 . 2009-09-12 20:12
    d
    w- c:\programdata\Spybot - Search & Destroy
    2009-09-09 10:20 . 2009-09-09 10:21
    d
    w- c:\program files\Spybot - Search & Destroy
    2009-09-09 07:54 . 2009-07-11 19:01 513536 ----a-w- c:\windows\system32\wlansvc.dll
    2009-09-09 07:54 . 2009-07-11 19:01 293376 ----a-w- c:\windows\system32\wlanmsm.dll
    2009-09-09 07:54 . 2009-07-11 17:03 127488 ----a-w- c:\windows\system32\L2SecHC.dll
    2009-09-09 07:54 . 2009-04-11 06:28 68096 ----a-w- c:\windows\system32\wlanhlp.dll
    2009-09-09 07:54 . 2009-07-11 19:01 302592 ----a-w- c:\windows\system32\wlansec.dll
    2009-09-09 07:54 . 2009-07-11 19:01 65024 ----a-w- c:\windows\system32\wlanapi.dll
    2009-09-09 07:54 . 2009-06-10 11:41 2868224 ----a-w- c:\windows\system32\mf.dll
    2009-09-09 07:54 . 2009-04-11 06:28 98816 ----a-w- c:\windows\system32\mfps.dll
    2009-09-09 07:54 . 2009-04-11 06:27 53248 ----a-w- c:\windows\system32\rrinstaller.exe
    2009-09-09 07:54 . 2009-04-11 06:27 24576 ----a-w- c:\windows\system32\mfpmp.exe
    2009-09-09 07:54 . 2009-04-11 04:54 2048 ----a-w- c:\windows\system32\mferror.dll
    2009-09-03 16:15 . 2009-09-03 16:15
    d
    w- C:\164cf8e27b08bd1e250181d10393d5
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2009-09-30 08:03 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Calendar
    2009-09-30 08:03 . 2006-11-02 11:18
    d
    w- c:\program files\Windows Mail
    2009-09-30 08:03 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Sidebar
    2009-09-30 08:03 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Collaboration
    2009-09-30 08:03 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Journal
    2009-09-30 08:03 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Photo Gallery
    2009-09-30 08:02 . 2006-11-02 12:37
    d
    w- c:\program files\Windows Defender
    2009-09-29 16:57 . 2009-05-11 08:42 634 ----a-w- c:\users\Milly\AppData\Roaming\wklnhst.dat
    2009-09-12 10:19 . 2007-08-01 21:44
    d
    w- c:\program files\Google
    2009-09-09 08:47 . 2007-08-01 21:57
    d
    w- c:\program files\Common Files\PX Storage Engine
    2009-09-09 08:47 . 2007-08-01 21:57
    d
    w- c:\program files\DivX
    2009-09-01 16:15 . 2007-08-01 22:02
    d
    w- c:\program files\Java
    2009-08-31 18:57 . 2009-08-31 18:57
    d
    w- c:\programdata\Office Genuine Advantage
    2009-08-29 00:27 . 2009-09-02 21:06 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
    2009-08-29 00:14 . 2009-09-02 21:06 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
    2009-08-28 08:21 . 2009-06-03 10:56 11952 ----a-w- c:\windows\system32\avgrsstx.dll
    2009-08-28 08:20 . 2009-06-03 10:56 335240 ----a-w- c:\windows\system32\drivers\avgldx86.sys
    2009-08-28 08:20 . 2009-06-03 10:56 27784 ----a-w- c:\windows\system32\drivers\avgmfx86.sys
    2009-08-03 14:07 . 2009-08-03 14:07 403816 ----a-w- c:\windows\system32\OGACheckControl.dll
    2009-08-03 14:07 . 2009-08-03 14:07 322928 ----a-w- c:\windows\system32\OGAAddin.dll
    2009-08-03 14:07 . 2009-08-03 14:07 230768 ----a-w- c:\windows\system32\OGAEXEC.exe
    2009-07-25 04:23 . 2009-03-02 08:10 411368 ----a-w- c:\windows\system32\deploytk.dll
    2009-07-21 21:52 . 2009-07-29 06:51 915456 ----a-w- c:\windows\system32\wininet.dll
    2009-07-21 21:47 . 2009-07-29 06:51 109056 ----a-w- c:\windows\system32\iesysprep.dll
    2009-07-21 21:47 . 2009-07-29 06:51 71680 ----a-w- c:\windows\system32\iesetup.dll
    2009-07-21 20:13 . 2009-07-29 06:51 133632 ----a-w- c:\windows\system32\ieUnatt.exe
    2009-07-17 13:54 . 2009-08-13 07:16 71680 ----a-w- c:\windows\system32\atl.dll
    2009-07-15 12:40 . 2009-08-13 07:14 8147456 ----a-w- c:\windows\system32\wmploc.DLL
    2009-07-15 12:39 . 2009-08-13 07:14 313344 ----a-w- c:\windows\system32\wmpdxm.dll
    2009-07-15 12:39 . 2009-08-13 07:14 4096 ----a-w- c:\windows\system32\dxmasf.dll
    2009-07-15 12:39 . 2009-08-13 07:14 7680 ----a-w- c:\windows\system32\spwmp.dll
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    [HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
    2009-06-26 09:36 1008896 ----a-w- c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
    "{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-06-26 1008896]
    [HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]
    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]
    "{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG8\Toolbar\IEToolbar.dll" [2009-06-26 1008896]
    [HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
    "NSUFloatingUI"="c:\program files\Sony\Network Utility\LANUtil.exe" [2007-06-29 258048]
    "ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
    "AdobeUpdater"="c:\program files\Common Files\Adobe\Updater5\AdobeUpdater.exe" [2007-03-01 2321600]
    "SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2008-01-19 1008184]
    "Apoint"="c:\program files\Apoint\Apoint.exe" [2007-06-10 118784]
    "IgfxTray"="c:\windows\system32\igfxtray.exe" [2007-06-30 137752]
    "HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2007-06-30 154136]
    "Persistence"="c:\windows\system32\igfxpers.exe" [2007-06-30 133656]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-10 39792]
    "ISBMgr.exe"="c:\program files\Sony\ISB Utility\ISBMgr.exe" [2007-06-12 317560]
    "Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2008-12-10 29744]
    "USB Storage Toolbox"="c:\windows\UMStor\Res.EXE" [2005-09-14 65536]
    "AVG8_TRAY"="c:\progra~1\AVG\AVG8\avgtray.exe" [2009-08-28 2007832]
    "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-07-25 149280]
    "RtHDVCpl"="RtHDVCpl.exe" - c:\windows\RtHDVCpl.exe [2007-06-26 4489216]
    "Skytel"="Skytel.exe" - c:\windows\SkyTel.exe [2007-06-26 1826816]
    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
    "Picasa Media Detector"="c:\program files\Picasa2\PicasaMediaDetector.exe" [2008-02-26 443968]
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "EnableUIADesktopToggle"= 0 (0x0)
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\VESWinlogon]
    2007-07-25 02:26 98304 ----a-w- c:\windows\System32\VESWinlogon.dll
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
    "AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll c:\windows\System32\avgrsstx.dll
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
    @="Service"
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
    "DisableMonitoring"=dword:00000001
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
    "DisableMonitoring"=dword:00000001
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc]
    "VistaSp2"=hex(b):13,ac,cc,37,a5,41,ca,01
    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\FirewallRules]
    "{B57F0516-75F1-4686-82D5-02409FEB55CB}"= UDP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
    "{5C39AEB0-990B-4F5A-8430-F863BADA86BE}"= TCP:c:\program files\Microsoft Office\Office12\ONENOTE.EXE:Microsoft Office OneNote
    "{9296F22B-990F-42B6-9EF4-8198383B6147}"= UDP:c:\program files\Google\Google Talk\googletalk.exe:Google Talk
    "{FE1E8A57-C32A-4159-B035-CADDFF2191F4}"= TCP:c:\program files\Google\Google Talk\googletalk.exe:Google Talk
    "{7E34A8A2-66AA-4E66-B48B-43781D48B7CC}"= Disabled:UDP:c:\program files\Sony\VAIO Media 6.0\Vc.exe:[VAIO Media] VAIO Media
    "{42889660-F511-43DA-9D8E-4E03ABC77413}"= Disabled:TCP:c:\program files\Sony\VAIO Media 6.0\Vc.exe:[VAIO Media] VAIO Media
    "{A61EF93F-6C28-48F8-AB1D-778F241F215B}"= UDP:c:\program files\BitLord2\BitLord.exe:Bitlord2
    "{B9F96D57-8A91-4DF2-B894-CE2F8B2AA9CC}"= TCP:c:\program files\BitLord2\BitLord.exe:Bitlord2
    "{C0A106FB-5405-4F45-A922-2762E684B494}"= c:\program files\AVG\AVG8\avgemc.exe:avgemc.exe
    "{D4263B21-87ED-4B4B-A2F8-91D97D40C1A5}"= c:\program files\AVG\AVG8\avgupd.exe:avgupd.exe
    "{ABEFC02C-897F-4AD4-AA03-BD9314A5C256}"= c:\program files\AVG\AVG8\avgnsx.exe:avgnsx.exe
    R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\System32\drivers\avgldx86.sys [03/06/2009 11:56 335240]
    R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\System32\drivers\avgtdix.sys [03/06/2009 11:56 108552]
    R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\AVG\AVG8\avgemc.exe [03/06/2009 11:55 908056]
    R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\AVG\AVG8\avgwdsvc.exe [03/06/2009 11:55 297752]
    R3 ti21sony;ti21sony;c:\windows\System32\drivers\ti21sony.sys [01/08/2007 19:53 812544]
    S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [01/08/2007 22:59 29744]
    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
    "c:\windows\System32\rundll32.exe" "c:\windows\System32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
    .
    .
    Supplementary Scan
    .
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
    TCP: {065EF4B3-A805-44C1-BE8E-B761BEFE5AFB} = 192.168.1.1
    .
    - - - - ORPHANS REMOVED - - - -
    WebBrowser-{EEE6C35B-6118-11DC-9C72-001320C79847} - (no file)

    **************************************************************************
    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2009-10-02 23:22
    Windows 6.0.6002 Service Pack 2 NTFS
    scanning hidden processes ...
    scanning hidden autostart entries ...
    scanning hidden files ...
    scan completed successfully
    hidden files: 0
    **************************************************************************
    .
    LOCKED REGISTRY KEYS
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    "MSCurrentCountry"=dword:000000b4
    .
    Completion time: 2009-10-02 23:26
    ComboFix-quarantined-files.txt 2009-10-02 22:26
    Pre-Run: 113,258,311,680 bytes free
    Post-Run: 113,320,525,824 bytes free
    203 --- E O F --- 2009-09-30 07:36
    :p:p Angel :p:p
  • angelcake
    angelcake Posts: 4,496 Forumite
    Still won't let me use word :(
    :p:p Angel :p:p
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    angelcake wrote: »
    Still won't let me use word :(

    In what way?
    There has recently been an update by microsoft that can tell if microsoft office is legit or not

    Is it already installed or not?
    :idea:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Combofix has found infections and im still not convinced its clean

    You seem more interested in getting office to work than cleaning your computer of nasties. Personally id suggest to run DR WEB
    http://www.freedrweb.com/download+cureit/
    After its run set to scan the WHOLE computer
    :idea:
  • angelcake
    angelcake Posts: 4,496 Forumite
    Course I am interested in doing both, I need office for my work, and I had just purchased office 2007. Its all genuine, office was on my laptop when bought it from pcworld, then office ran out and I bought the new one from comet. Obviously I don't want anything nasty on their either.

    I shall run the other link you have provided, thank you
    :p:p Angel :p:p
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Ok doki

    so what 'exactly' is the problem with office?

    Has it installed correctly?
    What happens when you attempt to open word?

    I think id suggest uninstalling office (As you clearly installed it on an infected computer)
    Run DR WEB as above

    reboot

    Download CCLEANER
    http://www.ccleaner.com/download/builds/downloading-slim
    Run the CLEANER scan (UNTICK 'cookies')
    Then run the REGISTRY scan (Backup the registry when it asks)

    Then reinstall office
    :idea:
  • angelcake
    angelcake Posts: 4,496 Forumite
    It was already on this laptop when I bought it about 2 years ago, I didn't use it so left it when it had run out, I now need it so bought the office home and student edition 2007 which is on there already and when I tried entering the code it says to install so I do and it doesn't complete the setup

    I tried uninstalling office but it won't let me, it says the same 'did not complete'

    When I open word at the moment it asks for the validation code.

    dr web is already running.
    :p:p Angel :p:p
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Id still remove what you have now
    :idea:
  • angelcake
    angelcake Posts: 4,496 Forumite
    Yes I will but don't know how to, when I go to uninstall it won't let me, it says did not complete
    :p:p Angel :p:p
  • angelcake
    angelcake Posts: 4,496 Forumite
    that last virus scanner says done, no viruses found
    :p:p Angel :p:p
This discussion has been closed.
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