foreign call centres

Amistoso_2

mrcol1000 wrote: »

Not if you write to their Chief Exec. You should always complain in writing it makes it much harder to deny they said what they said.

Hows that then, if you write to complain they can deny it just the same as if you call?
Or if you know different then please clarify...

space_rider

I got to admit at losing my patience with Tiscali broadband. Not only do I have to pay 0870 to talk to them they also can only read from a script and keep telling you to do what you have already done. Now I am with O2 broadband. 0800 number and they sort it out properly and I am paying half the price too! My 3 mobile runs out end of October so finally I am free of call centres in India. They could be in Timbuctoo for all I care as long as they can understand me, I can understand them and they sort out the problem and actually listen. I have used Debenhams, Orange, Tiscali and 3 and they are all the same for service.

rev_henry

space_rider wrote: »

I got to admit at losing my patience with Tiscali broadband. Not only do I have to pay 0870 to talk to them they also can only read from a script and keep telling you to do what you have already done. Now I am with O2 broadband. 0800 number and they sort it out properly and I am paying half the price too! My 3 mobile runs out end of October so finally I am free of call centres in India. They could be in Timbuctoo for all I care as long as they can understand me, I can understand them and they sort out the problem and actually listen. I have used Debenhams, Orange, Tiscali and 3 and they are all the same for service.

We had a similar experience to you with tiscali. There was a fault on the line when we moved in and got internet set up. Google took minutes to load. I knew there was a fault. It was obvious. Their Indian callcentres were useless, only when I phoned there UK cancellation line (funny that) did I get anywhere, and was promised it would be fixed in 2 weeks or something. It wasn't. I called back and they let us out of contract as a result. Went to plusnet (geographic UK tech support) who had it sorted within 2/3 days, and emailed and called us several times along the way to keep us updates. Compare that to tiscali taking 3 months to not fix it. I'm glad they're in financial difficulty (or were or whatever). They deserve it.

Dr.Rock

costapkt wrote: »

Trouble is even with UK call centres they could still be any nationality at the other end.

And even if the person you speak to was born and raised in Britain it's no guarantee you will be able to understand them if they have a strong regional accent, absence of a brain, couldn't care less attitude, etc.

mrcol1000 wrote: »

Then you should complain to the company whose services your trying to buy from.

And what company exactly could give a crap what it's customers think. They're there to make money not offer a service.

kitekat

kitekat wrote: »

Im sure there was a site called say no to overseas call centres or something similar,it showed the companies who had outsourced overseas and the ones remaining in the U.K. can anyone remember the name of the site i am talking about.?

I take it no one knows of this web site then?

space_rider

kitekat wrote: »

Im sure there was a site called say no to overseas call centres or something similar,it showed the companies who had outsourced overseas and the ones remaining in the U.K. can anyone remember the name of the site i am talking about.?

Never heard of that but you do see on adverts where they say they only use UK call centres.

space_rider

Dr.Rock wrote: »

And even if the person you speak to was born and raised in Britain it's no guarantee you will be able to understand them if they have a strong regional accent, absence of a brain, couldn't care less attitude, etc.


And what company exactly could give a crap what it's customers think. They're there to make money not offer a service.

True Dr.Rock. Eon used to use indian call centres. How on earth can someone in India discuss how much gas and electricity you are using and how to save money.

To be fair to these call centres, I`ve never come across anyone with couldn`t care less attitude and I`m sure many of them are very qualified. It`s their either inabililty or not allowed to think beyond the scripts that annoys me.

twhitehead

I have just signed up with plusnet and their technical helpline is in Sheffield. I had to phone four times before I was sorted but the difference between talking to someone in Bombay and someone in Sheffield was WONDERFUL. He knew what I was saying and I knew what he was saying (and probably four different people). I see from previous postings plusnet was 'overseas' so they might have changed. All I can say is I am recommending plusnet on the basis of my personal experience with the technical help.

rev_henry

twhitehead wrote: »

I have just signed up with plusnet and their technical helpline is in Sheffield. I had to phone four times before I was sorted but the difference between talking to someone in Bombay and someone in Sheffield was WONDERFUL. He knew what I was saying and I knew what he was saying (and probably four different people). I see from previous postings plusnet was 'overseas' so they might have changed. All I can say is I am recommending plusnet on the basis of my personal experience with the technical help.

I couldn't agree more. And standard rate calls. The contrast when I got rid of the joke that was tiscali was remarkable.

whitegoods_engineer

iwanttosave wrote: »

If people didn't demand paying bottom dollar for everything then there would be more UK call centers.

I work in a call center ...

Actually you work in a call centRE. Why the sloppy use of American spelling?