foreign call centres

mrcol1000

kitekat wrote: »

How do you know its a well paid job that everyone wants to do.?i would think with the amount of stick they get over the phone from customers they would only sign up for this type of work as a last desperate measure.

Because they have more applicants than vancancies, the wages are higher than for other jobs in India, it has prestige as a job in India and also the people who get the jobs usually have a degree. This is just in India by the way.

kitekat

You say the people have a degree,it sure as he££. is not in English.When i phone these companies i should not have to second guess what some foreign employee with little or no grasp of the English language is trying to say,nor should i have to go through the alphabet in the hope that the person on the other end may miraculously understand at least on of the letters, i get more sense from a 6mth old baby.Very rarely do i ever get my query answered and come of the phone knowing less than when i went on.

dacouch

Wage inflation for call centre staff in India is very high due to the large amount of call centres all seeking the higher calibre staff.

kitekat

dacouch wrote: »

Wage inflation for call centre staff in India is very high due to the large amount of call centres all seeking the higher calibre staff.

If thats the case bring them back to the U.K.,problem solved.

mrcol1000

kitekat wrote: »

You say the people have a degree,it sure as he££. is not in English.When i phone these companies i should not have to second guess what some foreign employee with little or no grasp of the English language is trying to say,nor should i have to go through the alphabet in the hope that the person on the other end may miraculously understand at least on of the letters, i get more sense from a 6mth old baby.Very rarely do i ever get my query answered and come of the phone knowing less than when i went on.

Then you should complain to the company whose services your trying to buy from.

bigoggy2007

mrcol1000 wrote: »

Then you should complain to the company whose services your trying to buy from.

but if you try to complain to the company, you get a foreign call centre, so we go around in circles

frugallass

It's not just call centres in India, South African call centres can be just as bad

mrcol1000

bigoggy2007 wrote: »

but if you try to complain to the company, you get a foreign call centre, so we go around in circles

Not if you write to their Chief Exec. You should always complain in writing it makes it much harder to deny they said what they said.

Kildare

Using a call centre in India caused me not to renew my car insurance with Admiral. I called to change my address - which should be a simple thing - but got through to someone I couldn't understand and he couldn't understand me very well either. I should point out I'm from the South East so I don't think I have a difficult accent.
After 20 minutes of frustration I gave up, demanded to speak to a supervisor which took another 10 minutes of being on hold, to be told rather rudely that my address was difficult to understand. Even though I spelt it out. I told them in no uncertain terms I wouldn't be renewing with them.

Since then I take into consideration whether or not a call centre is in the UK when I ring round for car insurance - if they can't understand my change of address what would happen if you needed to put in a claim!!

Be_Happy

Last week when searching for travel insurance, I followed the online instruction to 'phone our helpful staff to discuss pre-existing medical conditions'. Just try discussing this with a very poor line, an accent you find impossible to understand and a person who obviously couldn't care less. Any errors and you could find your travel insurance invalidated.

I had to give up on the call and now have a company I will never use again.