Overcharged by £2 for P&P what can I do?

chja

alison999 wrote: »

if i go to asdas/tescos and get overcharged should i be expected to just pay it?

If you order a pair of socks from Next or a small paperback from Amazon you will pay around £2.95 in postage and their cost will be (say) £1.

When you buy for delivery, you pay a price for an item to be delivered to your door. Whether the company / individual selling makes their money on product margin, shipping or whatever is not really relevant if the total price is one that you are prepared to pay.

You were presumably happy with that the total price represented a bargin or you would have bought elsewhere. I guess the seller could have reduced the postage by £2 and listed with a higher start price, but other than benefiting eBay, does it really matter ?

That said, you do expect the packaging used to be of sufficient quality to ensure the safe arrival of the product.

soolin

It is immaterial what any of us here think or how we justify the postage that we charge over and above stamp price. All that matters is the buyers and what they think.

We could all agree on here that a 100% markup, for instance is absolutely fine, then a few buyers who don't agree start leaving 1 or 2 * for postage and whoops. we get suspended under the new rules coming in Autumn.

Hintza

chja wrote: »

That said, you do expect the packaging used to be of sufficient quality to ensure the safe arrival of the product.

Is this not the real issue. I too would be annoyed if I paid a premium for P+P and it arrived in a skanky plastic bag so have a go at them on that point OP.

horseykitty

It is annoying, but you do know the price they are charging for P&P before you agree to buy it - its part of buying off eBay. I've bought things in the past where I've been refunded (without requesting it) when the postage has been more than anticipated and I've bought things where I've been charged more than double without getting or asking for a refund. I bought something a few days ago that charged £2 p&p but only 'cost' 76p to post. However, it was beautifully packaged - almost gift wrapped - and the seller obviously cared about the service they were providing. If you try to charge what buyers consider excessive p&p you don't sell your item. If you're making a loss selling things on eBay - you should save yourself the trouble and give the unwanted item to a charity shop.

Strapped

alison999 wrote: »

is this not a moneysaving website?

Yes, and no doubt the seller saved a lot

colprimus

alison999 wrote: »

I bought something off ebay which i arrived today.

I am happy with it but I paid £4.50 for P&P and it actually only cost £2.70 to send. It was posted in a plastic bag which I doubt would of cost the remainder of the P&P charge.

I looked again at the item description etc and the seller isnt one of those that states that they also charge you for their time, petrol to get to the p.o., for the extra air they breathe whilst posting it etc etc but I am a bit miffed that they've nearly doubled the charge.

Anything I can do?

A lot of sellers will charge more for the P&P whilst accepting less for the actual purchase they do this because ebay take a percentage of the purchase cost as a fee but don't include the P&P when caculating this fee. Have you never wondered why gadgets from the far east eg memory cards are charged at £0.10 with £10.00 P&P? Instead of worrying about paying too much for the postage look at the total amount you spent on the item and ask yourself was it worth it ..if yes good..if not then no-one made you buy it at that cost.

CCFC_80

People should be able to charge what they like on p&p and if the buyer does not like it then they should not buy !!

ebay have got sellers under a barrell and only care about buyers. The new charges they bring in soon on free postage for books and dvds is just not on and it's the final straw as to why I will not be selling again !

[Deleted User]

alison999 wrote: »

I bought something off ebay which i arrived today.

I am happy with it but I paid £4.50 for P&P and it actually only cost £2.70 to send. It was posted in a plastic bag which I doubt would of cost the remainder of the P&P charge.

I looked again at the item description etc and the seller isnt one of those that states that they also charge you for their time, petrol to get to the p.o., for the extra air they breathe whilst posting it etc etc but I am a bit miffed that they've nearly doubled the charge.

Anything I can do?

Tough. You knew the P+P charge upfront. Nobody forced u to bid.

Chippy_Minton_2

I hope it was a calculator you bought then you can work out the sellers packaging costs were only £1-80.

Sazzyukrafc

Sorry, have to agree. You knew what the postage was when you bid and agreed to pay that. A seller can't know exactly what price postage would be and is always an estimate. I had a buyer send me a message asking for money back off postage, I refused because they agreed to pay.