InaPickle getting out of a pickle!

ruby_eskimo

Sounds like you have a good week planned for your week off!

InaPickle

ruby_eskimo wrote: »

Sounds like you have a good week planned for your week off!

Well, that's the plan, although I'm certain my time will be allocated to whatever my mum thinks I should be doing with it in reality (i.e. housework)!

moo2moo

I'd be tempted to fire off an e-mail to GHD customer services pointing out that their website returns policy is very clear and does not include any mention of a £10 return fee. You were led to believe by GHD that they would endeavoour to repair your straighteners. Clearly they had no intention of doing this as you would have advised them of the model prior to sending it to them, the website does not stipulate any exceptions to this repair policy. Having inconvenienced you and allowed you to incur out of pocket expenses by sending them what they consider to be an obsolete item as a gesture of goodwill they should return the straighteners to you without charge. Their website clearly states free delivery within the UK. It does not mention that an extortionate charge will be levied should you send your straighteners away for repair.

I'd never buy GHDs if thats the way they treat customers.

InaPickle

moo2moo wrote: »

I'd be tempted to fire off an e-mail to GHD customer services pointing out that their website returns policy is very clear and does not include any mention of a £10 return fee. You were led to believe by GHD that they would endeavoour to repair your straighteners. Clearly they had no intention of doing this as you would have advised them of the model prior to sending it to them, the website does not stipulate any exceptions to this repair policy. Having inconvenienced you and allowed you to incur out of pocket expenses by sending them what they consider to be an obsolete item as a gesture of goodwill they should return the straighteners to you without charge. Their website clearly states free delivery within the UK. It does not mention that an extortionate charge will be levied should you send your straighteners away for repair.

I'd never buy GHDs if thats the way they treat customers.

To be fair, I didn't fill out the online form as I didn't have my ghd's or their codes to hand, then when I did have the chance to send it (it was a blinking busy week), I wasn't near the internet, but had just copied down the address onto some paper. After I sent them the straighteners I received a letter from them asking me to ring them about the straighteners, so I did. I've just had another look on the website and it does say about the £10 return cost, although I thought I had trawled it pretty carefully to see everything I could see before sending them back, so I must have miseed that bit (either that or they just decided to put it up, but I'm certain that elsewhere it was much less commital and just said 'may have to pay a fee to have them returned'.) Perhaps that was the letter...

It does look like I'm just going to have to chalk this one up to experience, but when I rang, it was pretty evident from the woman's tone of voice that they had no intentions of trying to repair the straighteners and she was just interested in seeing if they could flog me another pair. (No thanks, love, the ones I have were expensive enough to be going on with.) As if they couldn't repair them if they wanted to: there are loads of little people on the internet who are prepared to do it quite happily, for a fairly modest fee. I made the mistake of thinking I would be better going to the official company, just in case...

Where the hell are those bloody rolly-eyed and shruggy smileys when you need them?!

InaPickle

Have sent the following letter to ghd:

Please find enclosed a postal order to the value of ten pounds for the return of my ghd stylers.

Might I express my surprise at the arcane methods of payment accepted for such returns when most companies would be happy to accept either a debit or credit card payment: refusing to accept anything other than a postal order adds further delay to the process of getting the stylers back. I was also surprised at the excessive cost of such a return: it cost me nowhere near the amount you are charging to have them sent to you and insured via Special Delivery. Furthermore, I am also astonished at your inability to repair the stylers given that there are many people advertising repairs to any type of ghd styler on the internet, and whose services I will now engage, mistakenly having thought that contacting the makers of the product would be the best course of action and result in the best service.


Overall, I am very disappointed by the level of customer service shown by your company, and despite previously having been impressed by the quality of your stylers, would now prefer to purchase any further pairs required elsewhere.
　
Yours, in disappointment,

PICKLE

Hmm...probably won't get any sort of reply, but let's wait and see. I'm not quite so fussed about the £10 as the fact that you have to use a postal order* to do it, and the resulting length of time it takes to get them back.

*It was quite funny as when I went to the post office to get the postal order, you have to get it made payable to the parent company, Jemella Ltd, not just 'ghd'. The woman behind the counter must have dealt with similar postal orders before as she said to me 'Is this for something to do with hair? Straighteners or something?', so when I explained that it was, in fact, ghd's parent company and that I had to get a postal order to pay them in order to get my straighteners back and that they wouldn't accept any other method of payment, her jaw hit the counter. She looked totally gobsmacked. I told her that was how I had felt!

InaPickle

Oh yes, posted the two Ebay items as well, and tried to return the two hand pumps to the nearby Tesco, who said they couldn't accept them back at that branch as they didn't sell them. Will take them back tomorrow. Had to buy some brown paper for Ebay parcel wrapping as well, and got some for 75p in Poundstretcher, instead of the £1.89 the Post Office would have been happy to take from me instead. Well, it's a start!

ruby_eskimo

I always get my packing materials from the pound shops. That reminds me, I need to post 2 items tomorrow.

emmie26

Well I've only been away 24hours and you've been so busy, good luck with the list of things to do, I have got loads of arty scrapbook things I really want to do but never get round to. I am in awe that you can have several books on the go at the same time that is impressive, I've just finished reading the time travellers wife and would really recommend it although it was a bit of a weepy at the end ( I say a bit, what I really mean is that I had to put it down periodically in order to compose myself before carrying on).
How's the hair looking without the miracle of straighteners it will be in tip top condition by the time you get them back.

InaPickle

emmie26 wrote: »

Well I've only been away 24hours and you've been so busy, good luck with the list of things to do, I have got loads of arty scrapbook things I really want to do but never get round to. I am in awe that you can have several books on the go at the same time that is impressive, I've just finished reading the time travellers wife and would really recommend it although it was a bit of a weepy at the end ( I say a bit, what I really mean is that I had to put it down periodically in order to compose myself before carrying on).
How's the hair looking without the miracle of straighteners it will be in tip top condition by the time you get them back.

:rotfl:@ your reaction to the book! I'm currently in the middle of a Jeeves and Wooster, so I'm more likely to be falling about laughing rather than crying, but you aren't the first to recommend that book so I will have to read it sooner or later...after the pile from the library...and after that MASSIVE box of books by the bed. *Gulp*

As for the hair, it should be looking nice, but it's looking a bit 'bitty', if that makes any sense: there are bits broken, not at the ends, but further up the head. I don't know why, but it might be a bit weak with it being winter. I think I need to try a new shampoo, but hate that whole process of buying lots of different bottles in order to find one which works: it's time consuming, expensive and results in rubbish hair until you find the right one!

As for the arty books, I don't really have any on the go, so I will try to later. I'm eyeing up the CD collection for tonight. That should keep me busy for, oh, the rest of the week! :rotfl: :eek:

Have a good evening, Emmie. x

(Note to self: today I have: returned book to library, written note for two Ebay items and posted, written cover letter to ghd, bought postal order and sent, walked and fed dog, dropped spare bottles which came free with steraliser at best friends for use with her baby, sorted out more Ebay stuff online and done a bit of shopping. That'll do, won't it?!)

InaPickle

After haggling with a German over postage I can now say that I have sold something else on Ebay. I'm just going to package it up...:j