coctail stick in my burger

kaj70

Hi, This is the first time i have posted onto this site..
I had brought a veggi burger from Boston tea party. i had a takeaway so took it home to eat. as i bit in to my burger after a couple of bites, i bit right into a cocktail stick, it went up behind my teeth and made my gum bleed. this stick was totally hidden, laying lengthways in the middle of the burger. when i rung the shop to complain they said they use the sticks to hold the burgers together, i told them that it was buried in the burger, they apologised and offered me a free burger. ( the burgers are made onsite) i then rung the head office, and was told that they dont use the sticks, but only when holding together a club sandwich...i had the veggi burger!!!!! but they offered me a free burger as compensation, this meal was my lunch that i had gone to the next town to get, and only had 2 bites out of it, so then went without my lunch.

does anyone have any advice of what i should do, if anything. or is it best to just accept the free offer of a burger?

thanks

4743hudsonj

kaj70 wrote: »

Hi, This is the first time i have posted onto this site..
I had brought a veggi burger from Boston tea party. i had a takeaway so took it home to eat. as i bit in to my burger after a couple of bites, i bit right into a cocktail stick, it went up behind my teeth and made my gum bleed. this stick was totally hidden, laying lengthways in the middle of the burger. when i rung the shop to complain they said they use the sticks to hold the burgers together, i told them that it was buried in the burger, they apologised and offered me a free burger. ( the burgers are made onsite) i then rung the head office, and was told that they dont use the sticks, but only when holding together a club sandwich...i had the veggi burger!!!!! but they offered me a free burger as compensation, this meal was my lunch that i had gone to the next town to get, and only had 2 bites out of it, so then went without my lunch.

does anyone have any advice of what i should do, if anything. or is it best to just accept the free offer of a burger?

thanks

hmm probably, but i would make a complaint to your local papers and trading standards though, whilst the compensation seems fair enough for your situation(maybe a refund too?) if it had been a small child, and if they had swallowed the stick, the results could have been alot worse, this sort of thing needs putting out in the info, so to do the right thing, prevent it from happening again rather than claiming for all they are worth out of it.

good to see at least one person not on here purely for self gain.

kaj70

thankyou for your reply,
when i contacted the shop, i did actually say to them that it was very lucky that i was eating the burger and and not a young child, as far more damage could have been done, i did except there apology at the time, but everyone im telling about this are saying to me..."you should take it further" and "dont except the free burger"
thanks again for your reply. maybe a meal for me and my kids would be nice!! lol

4743hudsonj

kaj70 wrote: »

thankyou for your reply,
when i contacted the shop, i did actually say to them that it was very lucky that i was eating the burger and and not a young child, as far more damage could have been done, i did except there apology at the time, but everyone im telling about this are saying to me..."you should take it further" and "dont except the free burger"
thanks again for your reply. maybe a meal for me and my kids would be nice!! lol

well the leech in them is coming out

forgive me if it seems rude but its true

mistakes are made, the only compensation needed is an apology and the assurance it wont happen again

so like i said, push for a refund of your burger and a free one, go on the basis that you didnt eat your last burger so a free burger just puts you where you expected to be in the first place... and also get assurance from the manager that he will crack down on the use of these sticks to club sandwiches only in future.

bumpoowee

Never mind what would happen if a child was eating it, what if you were using it in an adult manner and inserted it in your rectum? your colon would be torn and you'd need a colostomy bag for life. You should write to Gordon Brown and have him shut the company down and transfer all assets of the company into your name as compensation.

4743hudsonj

bumpoowee wrote: »

Never mind what would happen if a child was eating it, what if you were using it in an adult manner and inserted it in your rectum? your colon would be torn and you'd need a colostomy bag for life. You should write to Gordon Brown and have him shut the company down and transfer all assets of the company into your name as compensation.

:cool: riiiiight......, would be a very odd n1 form for a law suit

Halloway

i did actually say to them that it was very lucky that i was eating the burger and and not a young child

As surely as night follows day, the old 'but what if a child..?' argument.

Halloway

bumpoowee wrote: »

Never mind what would happen if a child was eating it, what if you were using it in an adult manner and inserted it in your rectum? your colon would be torn and you'd need a colostomy bag for life. You should write to Gordon Brown and have him shut the company down and transfer all assets of the company into your name as compensation.

Now then, I don't think you are taking the OP seriously. Tsk.

kaj70

thanks..
I would like to point out that i am not a leech, greedy or after anything, i meerly wanted an opinion on this and maybe some advice. if they did for instance give me and my two children a burger and drink. and that made the company take this seriously, hopefully it would show them the importance of this issue and other people may not need to make the same complaint in the future. the company and many others need to toughen up on their hygiene standards and without customers making a bit of a fuss, this wouldnt happen.

4743hudsonj

kaj70 wrote: »

thanks..
I would like to point out that i am not a leech, greedy or after anything, i meerly wanted an opinion on this and maybe some advice. if they did for instance give me and my two children a burger and drink. and that made the company take this seriously, hopefully it would show them the importance of this issue and other people may not need to make the same complaint in the future. the company and many others need to toughen up on their hygiene standards and without customers making a bit of a fuss, this wouldnt happen.

i wasnt at all calling yourself a leech

sorry if there was a misunderstanding.

kaj70

ok, thankyou, i thought you was, yep there was a misunderstanding i am new at posting on this site, but i have read some threads on here, and noticed some of the replies can be quite disheartening and rude. so i got devensive!!!

thanks for putting me straight