Shell Credit Card - Cashback cutback

NonGeographicalMan

I have now found the web page with Shell's current Board of Directors at:-

www.shell.com/home/content/aboutshell/who_we_are/leadership/the_board/board_of_directors_09112006.html

and their Executive Committee at:-

www.shell.com/home/content/aboutshell/who_we_are/leadership/executive_committee/dir_executive_commitee_17042008.html

So the email list now reads:-

Jorma Ollila Chairman - [EMAIL="Jorma.Ollila@shell.com"]Jorma.Ollila@shell.com[/EMAIL]
Lord Kerr of Kinlochard - Deputy Chairman - [EMAIL="Lord.Kerr@shell.com"]Lord.Kerr@shell.com[/EMAIL]
Peter Voser Chief Executive - [EMAIL="Peter.Voser@shell.com"]Peter.Voser@shell.com[/EMAIL]
Simon Henry - Chief Financial Officer - [EMAIL="Simon.Henry@shell.com"]Simon.Henry@shell.com[/EMAIL]
Malcolm Brinded Executive Director - Upstream International - [EMAIL="Malcolm.Brinded@shell.com"]Malcolm.Brinded@shell.com[/EMAIL]
Mark Williams - Downstream Director - [EMAIL="Mark.Williams@shell.com"]Mark.Williams@shell.com[/EMAIL]
Matthias Bichsel - Projects & Technology Director - [EMAIL="Matthias.Bischel@shell.com"]Matthias.Bischel@shell.com[/EMAIL]

One presumes the petrol forecourt operation is now in the day to day hands of Mr Williams until a successor for the lady director who resigned is found.

For those who prefer to write or telephone can I point you in the direction of:-

www.shell.com/home/content/footer/contact_us/

Contact us

Shell headquarters
Carel van Bylandtlaan 16, 2596 HR The Hague, The Netherlands

Postal address:
PO box 162, 2501 AN The Hague, The Netherlands

Tel. +31 70 377 9111

Or for those of you who prefer only to take the officially listed UK customer contact channel where you will undoubtedly get a completely stupid and patronising response of which the directors are wholly unaware (no doubt written by someone in the Phillippinnes on a dollar an hour) then you can email, phone or write to :-

Shell Customer Service Centre
Rowlandsway House
Rowlandsway
Wythenshawe
Manchester
M22 5SB

Freephone: 0800 731 8888
Email: [EMAIL="feedback-uk@shell.com"]feedback-uk@shell.com[/EMAIL]

But before you do so I think I should at least point out to you that the Shell Mastercard is a pan global product covering 15 different countries so any decisions about it and the cashback it offers will undoubtedly have been taken at Shell HQ in the Netherlands.

See https://www.shell.com/home/content/products_services/on_the_road/card_services/shell_credit_card_from_citi/shell_credit_card_from_citi.html

fiveyearplan

NonGeographicalMan wrote: »

Surely you mean that the financial interests of the directors always come first in large multinationals, then the shareholders come next and then the customers and the rest of the staff come behind both of those in that order. :eek:

.:mad:

Sorry, yes, of course, that was understood! Look after no. 1.:cool:

peterbaker

Looks like the Citibank Shell card and some other Citi cards are reviewed/pulled in other parts of Europe too:
https://www.citibank.dk/DKGCB/JPS/portal/CompareCreditCards.do?ContentID=CCPromotions&lNav=mnLeftNavCC&Warea=screen08&Fatft=fatCC00
This is in Danish but basically there is a weakly expressed message written four different ways against each of the cards they have been promoting there for a year or two saying that they are no longer issuing ('vi ikke længere udsteder') credit cards in Denmark.

I don't understand a word of Finnish but looks like they have pulled the Shell card there too: https://www.citibank.fi/FIGCB/JPS/portal/CoBrand.do?ContentID=cb_latte_apply_shellmc&lNav=mnLeftNavCC&Warea=screenLNCC16&Fatft=fatCC00

But they seem to be continuing in Norway at 1%: https://www.citibank.no/JPS/portal/CoBrand.do?ContentID=cb_latte_apply_shellmc&lNav=mnLeftNavCC&topBan=bannerCC5&Warea=screenLNCC19&Fatft=fatCC00 - and their card seems good for cashback in all Europe if I read it correctly.

And in Sweden looks like they are currently 2% / 0.8% Shell / Other spending: https://www.citibank.se/JPS/portal/ProdDetails.do?ContentID=cb_latte_apply_shellmc&lNav=mnLeftNavCC&topBan=bannerCC5&Warea=screen03&Fatft=fatCC00 (again if I read it correctly).

And although I am not sure you'll find a Shell petrol station in Russia, it looks like Citibank are there with a 1% cashback card: https://www.citibank.ru/russia/cards/rus/cb_main.htm?icid=b3 .

NonGeographicalMan

peterbaker wrote: »

Looks like the Citibank Shell card and some other Citi cards are being pulled in other parts of Europe too:
https://www.citibank.dk/DKGCB/JPS/portal/CompareCreditCards.do?ContentID=CCPromotions&lNav=mnLeftNavCC&Warea=screen08&Fatft=fatCC00

This is in Danish but basically there is a weakly expressed message written four different ways against each of the cards they have been promoting there for a year or two saying that they are no longer issuing ('vi ikke længere udsteder') credit cards in Denmark.

Well the Shell Citi Mastercard web page was still showing all the old Shell Citi Mastercard card details (although the apply online link had been deactivated for some weeks) claiming there was a 3% rebate on fuel when I looked on Friday 28th August but now it has been changed to only consist of an online login page for online account management for existing card holders at https://www.shell.co.uk/home/content/gbr/products_services/on_the_road/card_services/shell_credit_card_from_citi/smc/

NonGeographicalMan

There are some interesting comments on this website about how Shell's outsourcing of their loyalty card in the USA to become a Chase Manhattan Mastercard and the subsequent despotic treatment he received at the hands of Chase Manhattan brought 30 years of loyal purchasing of Shell fuel to an end.

See https://www.myarticlearchive.com/articles/5/124.htm

Note that in the USA Shell has been offering customers 5% off fuel but most of this seems to be a con as Chase Manhattan then seemingly aim to recoup most of it by hitting as many customers as possible with unfair and unjustified late payment charges..........

peterbaker

I think you have hit the nail on the head with that USA illustration, NGM .

This summer I read the story of the company (Shell) in a book they commissioned for their Centennial. There were some very serious managers in that company last century. Shell brand loyalty at the pumps was always terribly important to them, but they have surely messed with it recklessly in the last few years in the UK. After winning our loyalty using Shell Pluspoints and then a meaningful discount with the RBS card, the current Shell management are dumb if they think they can keep our business after removing the loyalty discount now.

NonGeographicalMan

peterbaker wrote: »

This summer I read the story of the company (Shell) in a book they commissioned for their Centennial. There were some very serious managers in that company last century. Shell brand loyalty at the pumps was always terribly important to them, but they have surely messed with it recklessly in the last few years in the UK. After winning our loyalty using Shell Pluspoints and then a meaningful discount with the RBS card, the current Shell management are dumb if they think they can keep our business after removing the loyalty discount now.

I have been loyal to the Shell brand since the time of the launch of the Air Miles scheme in the late 1980s both because at the time there were no cashback credit cards and because it always appeared that Shell made better quality fuel than some of their rivals in terms of cleaning additives and so on.

Then when I moved out here to the countryside in southern Surrey they had a local village garage one mile from my home and I felt good about buying petrol there by supporting the local village garage and the Shell brand. But then in the early 2000s Shell imposed contract terms to renew their franchise (they had to sell some ridiculous number of litres to be considered eligible) that meant they had to give up the Shell brand one year short of 100 years of selling Shell petrol (the guy who owned the village shop was very upset about it). It was one of the oldest Shell garages in the country.

Since then they have closed all their small sites and retrenched only to huge 8 pump plus sites where they compete head on with the supermarkets on price, even though they have lost one of their key marketing features that let them charge a higher price than the supermarkets, namely the convenience of a station in your local village.

I get the impression that unfortunately both Citibank and Shell are now both in the hands of Sir Fred Goodwin clones who are judged only on short term slashing of costs to bump up their own bonuses but who will of course have pushed off to another business where they deploy equally ruthless tactics before the pigeons come home to roost.........

Grade_A_Reject

hasdogs wrote: »

Any suggestions for a replacement?

Not exactly a "cash" back card but I've just got a Play.com card run by MBNA with a £5000 limit. I'm a bit of a technophile so being able to build up points to spend at Play suits me. Also 0% til May next year.

Spend £150 within 90 days of account opening for a £15 voucher then it's all at 1% for non-Play spending and 2% for Play spend.

I got my card this month and have had the £15 voucher already and have enough points for another £2.50 voucher.

I have an Egg Money card that doesn't have the monthly fee as I've had it a while but the £1000 limit makes it pretty unusable for my monthly spend.

I'll be closing my Shell Citi account as soon as I've had the residual cashback owed.

NonGeographicalMan

Grade_A_Reject wrote: »

I have an Egg Money card that doesn't have the monthly fee as I've had it a while but the £1000 limit makes it pretty unusable for my monthly spend.

What a fortunate problem to have is all I can say, although I would agree that Egg is very mean about increasing credit limits. But surely you could use the card for your first £1,000 or so of spend per month (work out those items you buy regularly each month that do not exceed a £1,000 spend and use it just for buying those items) and still keep the Shell Citi Mastercard to buy your petrol with as part of the excess spend above £1,000.

I'll be closing my Shell Citi account as soon as I've had the residual cashback owed.

Also in the current market I wouldn't cancel your Shell Citi Mastercard in a hurry as you never know when Citi might change their mind again and improve the terms and conditions again. Look how that has in effect just happened with your old Egg Money card compared to the terms and conditions for a new applicant for the card.

scholesy85

Yet again, corporate idiots who only care about the size of thier profit related bonus strike again. A loyalty scheme that actually works very well and they have ruined it completely. again the british public get screwed over due to the "economic climate". Out of principle now im not going to go to a shell garage again, although i will keep my card in the hope that in the future the offer will return. Im probably not alone in saying this that i feel rather let down and will take my business elsewhere. does it seem like a good change now mr bigwig citi ceo? Ive just logged into my account and seen that ive spent over 6k in petrol since ive had the card in only just under 18 months. now thats a lot to lose out on from the 1st of october and im only just one customer.