Royal Mail / Postman: Enough is Enough!

GoldFool

SpammyTheSpammer wrote: »

Since there seems to be a problem with the volume of post, both for you and your neighbours, get a bigger letterbox. That way, postie can shove it all though the door and will not need to ring/knock etc. Try looking in B&Q or Wickes, they do some nice big letter boxes slots that much bigger the size of the normal ones.

We tried this. We all own our flats separately and have a property management company whose permission we'd have to get to make changes to the lobby area. They refused on security grounds.

And as someone then said, it's not that they don't always fit.

As for the copy of the complaint - do you mean the initial email that they basically ignored and shrugged of? I still have it. The second (not responsed to) complaint was by telephone.

And thanks tbw, your post made me smile.

hbloomers

I don't see why the OP should have to pay extra for a large letter box when the postman seemingly isn't doing the job he's paid for.

OP, I think you'll need to be persistant with your complaints. Complain to the manager in the sorting office if you can, they might take it more seriously if you do it in person.

You have my sympathy. I get annoyed the odd time the postman knocks the door when I'm in the shower. If he rapped my window I would be livid! I can only imagine how distressing it would be for your husband.

I hope you get it sorted out

scott_lithgows

tbw wrote: »

Bearing in mind that the OP has said that her packages(as opposed to ordinary letters) are usually smallish jiffy bags which WILL fit through her normal letter box. She says that the postman generally does not put them through the letter box - appearing to prefer to knock her up ! So, if he really is the a**** prat that he appears, she could install a letter box the size of the Black Hole of Calcutta and it wouldn't make a blind bit of difference.

The OP appears to be a reasonable lady who wants a quiet life, a proper service from Royal Mail and a postman who takes some pride in his work. What she has got is an aggravating prat who appears to take some perverse delight in being awkward. She has my sympathy - its impossible to use reason or common sense with such people, they are locked in their own narrow mindset. I reckon she will have to escalate her complaints to senior level before anything is resolved.

Going slightly off topic,do you know what is built on the site of the black hole of Calcutta now?

Thats right a Post Office!

SpammyTheSpammer

mangadarkogirl complains that their postie does not knock in this thread here: -

http://forums.moneysavingexpert.com/showthread.html?t=1894443&page=3

Perhaps you two could exchange postmen?

[Deleted User]

our postman comes dead late, 2pm the other day while sometimes a different one comes at 11.30

custardy

Deleted_User wrote: »

our postman comes dead late, 2pm the other day while sometimes a different one comes at 11.30

thats not late,just near finishing time

wannabe_sybil

My posties are lovely, and know that they have to humour me. They must look at the parcels sometimes and think, 'oh no, it's the mad woman again' but they are lovely and understand it takes me a little longer to open the door sometimes.

OP - do you ever have a relief postie? It may be worth having a word with them about the quickest way to sort things out. They will be able to tell you about local practice and perhaps a line manager's number. Banging on the window, especially when it has been explained that this causes a problem, is a bit too much.

bloggie

scott_lithgows wrote: »

Postman are big on sarcasm as well :rolleyes:
If you can prove your Postman does that "trick" and he is caught doing it he will be sacked for "willful delay of the mail".

aha, if only. I'm in london and I have written to the post office, sorting office, head office, customer service, chairman's office, my local mp, the house of lords and other mps.
We do not have a proper postal service under the name of royal mail. It's now known as 'snail mail' or 'missing mail' service.

the posties around here are not all doing their paid for job. one sometimes does, but then goes off on long term sick and we are back to square one.

the posties here do not wear uniforms all the time, arrive with post often about 2/3pm, except on saturdays, when there generally isn't a postal delivery. or there is, but only someone with a handfull of pre-filled in 'whilst you were out' cards and no parcels, and a shifty manner. The post is sometimes thrown in a bundle on the floor outside the block or sometimes posted back into a post box up the road.

the managers at the sorting office are quite aware of this 'practice'.

I guess like in any job, the posties that actually do their job respectfully are very few and far between now and probably !!!!ed off.

the op is stating she feel harassed, which is her opinion and valid. I would say write to watchdog and ask them to turn up with cameras to catch this guy. They may well be interested in giving some more airtime to these atrocious practices, bearing in mind that the government are still trying to auction off the royal mail which 'we' all pay for, in stamps and in our taxes. I note that at the post offices, it states limited company. How wrong, it is government owned, therefore, public owned and we have a right to fair service, equally. As at the moment, the current lack of service is technically infringing our human right to be treated as equals - in the eyes of the law.

bubblegumcola

GoldFool wrote: »

Someone at the delivery office told me differently, said they prefer for customers to only come at most twice a week. They only open until 12:30pm and he referenced this as a reason. I just believed him :cool:

Someone at the delivery office is talking rubbish. My local sorting office is open 7am-12.30 and then 4pm -6pm Monday to Friday and 7am-12.30 on Saturdays. You can visit it every day if you want. I go into my local sorting office nearly every day as I collect my DH's PO Box mail, he uses a PO Box for his business address. The only time its busy is at Xmas time, when people miss parcels etc and even then its hardly any time to wait. They know my face at my local and I don't even have to ask for my DH mail, they go off and fetch it as soon as they see me.

Your postie is being way too heavy handed with all this banging on your windows, etc. You could talk to one of the managers at your sorting office, they are pretty good at mine if you have a problem with your mail. I don't find that you get very far if you phone to complain as the local office never picks up the phone and you end up talking to a call centre. Hopefully they will listen to you and your postie might stop this daily interruption, or get moved to another route. Keep complaining til it gets sorted and threaten the press if it doesn't improve.

scott_lithgows

bloggie wrote: »

aha, if only. I'm in london and I have written to the post office, sorting office, head office, customer service, chairman's office, my local mp, the house of lords and other mps.
We do not have a proper postal service under the name of royal mail. It's now known as 'snail mail' or 'missing mail' service.

the posties around here are not all doing their paid for job. one sometimes does, but then goes off on long term sick and we are back to square one.

the posties here do not wear uniforms all the time, arrive with post often about 2/3pm, except on saturdays, when there generally isn't a postal delivery. or there is, but only someone with a handfull of pre-filled in 'whilst you were out' cards and no parcels, and a shifty manner. The post is sometimes thrown in a bundle on the floor outside the block or sometimes posted back into a post box up the road.

the managers at the sorting office are quite aware of this 'practice'.

I guess like in any job, the posties that actually do their job respectfully are very few and far between now and probably !!!!ed off.

I wouldnt say decent posties are few and far between,up here (W Scotland)I would say that the regular postie i.e the one that comes to your door 5 out of 6 days,will do his best for you,who wants 400 households thinking you are a ignorant A-hole?
Most problems come on the regular mans day off and during his 6 weeks annual leave and as I mentioned before,I get bottles and cash at Xmas which I would not expect to get if I treated the customers and their mail badly.

London has always been a hard place for Royal Mail to recruit and retain staff ,RM check new staff,s honesty thro the police however this looks good on a cv that they have been cleared to work for RM so other employers are impressed by it, also the ones that stay end up doing the (better) indoor work after a time on outdoor work.