excessive postage - advice please

Mercian_2

Just a thought: i this seller had underestimated the postage, would it be fair to ask the buyer to add the difference once the item had arrived and was seen to have been posted at a loss...? ...same principle as refunding a higher postage...?

cyberbob

Mercian wrote: »

Just a thought: i this seller had underestimated the postage, would it be fair to ask the buyer to add the difference once the item had arrived and was seen to have been posted at a loss...? ...same principle as refunding a higher postage...?

But the buyer does not have to agree its up to the seller to calculate the postage so the buyer is within rights to refuse

piratefairy

alfiesmum wrote: »

You can set up your auctions not to accept bids from people registered in countries that you don't post to. Then avoid all of it from happening in the first place.

I've tried this and it doesnt' seem to stop bidders winning from abroad - am i missing somehting?

soolin

piratefairy wrote: »

I've tried this and it doesnt' seem to stop bidders winning from abroad - am i missing somehting?

You actually need three different things set. Firstly the full seller preferences, then ensure you have ticked the no international postage on the main listing and lastly just make sure you don't have any postage options outside the uK, even if they are left blank.

colprimus

I wouldn't refund her, she's being cheap...too many people get upset about the postage where they should be looking at the total cost for the purchase.
This buyer got a £35 dress for a few quid sounds like a bargin to me. If she leaves negative feedback then respond to it and tell her she's being cheap

cyberbob

colprimus wrote: »

Irespond to it and tell her she's being cheap

Oh that'll give a great impression to new customers won't it :rolleyes2

bluffer

pounds_and_sense wrote: »

Try to reuse as much of your packaging materials are you can, to keep costs down.

there was a thread on here a few days ago about someone complaining the item they won did come in a reused envelope, the item itself was fine. they wanted a zero allowance for the packaging because it was not new. So that doesnt always work.