excessive postage - advice please

cyberbob

stevew8975 wrote: »

"who leaves feedback first" threads.

They'll be back:cool:

cyril82

stevew8975 wrote: »

"who leaves feedback first" threads.

if i see anymore of these i swear i'm starting a "who gives a f@@k" thread

Mirnish

Hi
I actually had the same thing happen to. I had an auction open for UK only but I had charged £3 for P&P. however I had a buyer who won the auction and said they resided in Germany and to refund the difference of the P&P as she usually pays around £1.50 for P&P for a top.

I sent her an email explaining that she did not mention to me that she lived in Germany.

Secondly that the P&P is INCLUDING packing, the actual packaging, my time, my trip to the postoffice and finally the postage.

And when a bidder enters into an auction and wins the auction it means they agree with your terms and conditions i.e. ur prices otherwise they would not have bid.

After sending that, I received a reply saying that my price is reasonable but she had bad experience with people charging a huge amount on P&P and finding the actual item in bad condition or in mouldy bag.

Anyway to cut long story short,
it was sorted out... I think the most important thing is communication and just explaining yourself.

But the main thing is, if you feel justified in your P&P then they shouldn't complain as you had advertised the price of the P&P and it is there for them to see.

Hope this helps

Thanks
Mirnish

nicky7200 wrote: »

Hi there, just wondering if any one coudl advise me.

I have been a good ebayer for the past few years (800+ feedback). I recently sold a dress (bnwt, original price £35) very cheaper for a couple of pounds. The buyer - after winning - told me they were in Cyprus so to recalculate the postage costs and send it abraod, I added £2.50 on as I wasn't sure how much it would cost. Total postage charged was £5.50. The actual postage cost - to my suprise was £2.55.

She has now messaged me saying she would like a refund on the postage.

The problem I have is that in my postage I had to include packaging charges and handleing charges + time to the post office + petrol, (I normally print out from the net and stick items in a post box).

Just wondering what others would do in this situation, if i refund her the extra postage it would mean I would only come out with £3 for a £35 dress which I took time to list and take to the post office.

Rep given, many thanks, Nicky

DirtPoorGuy

I find it very tedious every time someone complains here about being charged excessive postage costs, as long as a buyer knows the total price including postage in advance they have no justification to complain, regardless of the fact that a seller may have inflated the postage price, it quite frankly is none of the customers business, if the price bothers them do not buy it.

eBay cultivates the idea that we should be overly accountable to the buyer for our costs, I wonder how many of these people who feel it is acceptabe to contact a seller after a transaction is complete to complain would be so quick to contact a retailer elsewhere and complain that their postage costs were unreasonable?

I wouldn't give the buyer from Cyprus a refund, even if the postage is high, they paid for it so were happy to complete the transaction, morally they have no right to complain, I would take a hit on feedback than give them the satisfaction, wear it as a badge of honour, it may put off others complaining as they know they will get nowhere.

cyberbob

DirtPoorGuy wrote: »

I find it very tedious every time someone complains here about being charged excessive postage costs, as long as a buyer knows the total price including postage in advance they have no justification to complain, regardless of the fact that a seller may have inflated the postage price, it quite frankly is none of the customers business, if the price bothers them do not buy it.

eBay cultivates the idea that we should be overly accountable to the buyer for our costs, I wonder how many of these people who feel it is acceptabe to contact a seller after a transaction is complete to complain would be so quick to contact a retailer elsewhere and complain that their postage costs were unreasonable?

I wouldn't give the buyer from Cyprus a refund, even if the postage is high, they paid for it so were happy to complete the transaction, morally they have no right to complain, I would take a hit on feedback than give them the satisfaction, wear it as a badge of honour, it may put off others complaining as they know they will get nowhere.

This probably explains why you have never sold anything for more tha £20 on ebay. And yes I have contacted companies (non ebay) before to complain about postage costs as have others.

If you wish to sell on ebay you need to follow the rules otherwise your selling reputation wont be worth much. Some negs and a few knocks on your DSRs and your selling career will be short lived

And people wonder why FREE P&P is being bought in

cyril82

cyberbob wrote: »

And people wonder why FREE P&P is being bought in

i wish you and others on here would stop rhyming this line off every two minutes, ebay are bringing in free postage because they want more fees, simple.

they are not doing it because they give a stuff about buyers paying high postage because they know free postage or not you'll pay about the same for it,

for gods sake wake up, it's about putting more money in their own sky rocket (pocket)...nothing else,

soolin

You all know my line on this, it doesn't matter what *we* on this froum think all that matters is what your buyers think.

It is also worth remembering that the next set of changes on ebay mean that when loooking at 'poor sellers' and/or discounts and best match rankings the issue of stars is taken into account. If you get any 1 or 2 * left by any buyer in a category you will lose a bit of your seller satisfaction rating. A large seller can ride that out easily, a small seller can not.

You can see the recent 1 or 2 * ratings left by checking your expanded seller dashboard:

Go into my ebay > hover your mouse over the account tab at top > click on seller dashboard > scroll down page until you find Buyer satisfaction >click on See how eBay calculates your rating.and that shows if anyone has left a 1 or 2 * in last 30 days. It only updates every couple of days though.

parent_of_too_many

I feel if you agree to a price for postage & packaging, then thats what you are agreeing to............ the postage & packaging costs! The seller should not make extra profit on the item through P&P, they should just start the item at the min price they want. I think being charged over 3 times the cost of the postage is unfair.

jtaylor2008

soolin wrote: »

You all know my line on this, it doesn't matter what *we* on this froum think all that matters is what your buyers think.

It is also worth remembering that the next set of changes on ebay mean that when loooking at 'poor sellers' and/or discounts and best match rankings the issue of stars is taken into account. If you get any 1 or 2 * left by any buyer in a category you will lose a bit of your seller satisfaction rating. A large seller can ride that out easily, a small seller can not.

You can see the recent 1 or 2 * ratings left by checking your expanded seller dashboard:

Go into my ebay > hover your mouse over the account tab at top > click on seller dashboard > scroll down page until you find Buyer satisfaction >click on See how eBay calculates your rating.and that shows if anyone has left a 1 or 2 * in last 30 days. It only updates every couple of days though.

How do you explain the DSR reports vs the 1/2* ratings?

I can't see any 1/2* ratings left, checked a few times, still nothing, yet the DSR says that there were 30% 1/2* ratings (when run on a date report)?

sequence

Silly people. The more buyers whinge about "excessive" postage the more free p+p categories we will see, and the more you will all pay as a result.