excessive postage - advice please

cyberbob

PCFANDANGO wrote: »

As a buyer he/she was obviously happy to pay the price of the item plus the cost of the postage at the time of bidding. Therefore why ask for a refund after the event?? Keep the money|||

As a buyer you do noy always know what it will cost. If you take an attitude like yours you wont last long as a seller

upsy-daisy_3

Id be fuming if i was charged £7.50 postage and then found out it only cost £2.55. You should deffinately refund the differance. Minus a pound for the packaging. And charging for petrol to go the post office is wrong, that is not what people pay p&p for!! You should weigh your items before listing, so you know what to charge. Which you must not of done, if it only cost £2.55 to cyprus it would of been less to england. So either way you would of way overcharged postage. To make a few more quid. Wrong.

parent_of_too_many

ive just had something similar, but i was the buyer, yes postage costs were there to see before i bid & i agreed to them but is it really fair to pay £3.50 whan the item only cost 79p to post? i was a bit miffed i expect to pay for packaging ect but to me this was over the top.for the price i paid i thought at least 1st class not 2nd!!!!!
if i overcharge on postage i refund without being asked after all its the postage & packaging you agree to not so the seller can make more on the item isnt it?

IWantToBeFree_2

If I was overcharged massively on postage as a buyer, I wouldn't ask for any back, I would just give them a low rating on the stars and mention it in the feedback (but not giving a neg or neutral if i was happy with them item).

As a seller, I weigh all my items, and calculate the postage using the royal mail website for all my listings to make sure my charges are accurate. There has been a few occasions when due to multiple purchases, stuff fitting as a large letter etc that I have been way over, and to protect my feedback and my star's, I will do partial refunds before they even mention it to me, seems to go down well with the buyers!

You should refund her if you don't want it to effect your seller account.

nicky7200

upsy-daisy wrote: »

Id be fuming if i was charged £7.50 postage and then found out it only cost £2.55. You should deffinately refund the differance. Minus a pound for the packaging. And charging for petrol to go the post office is wrong, that is not what people pay p&p for!! You should weigh your items before listing, so you know what to charge. Which you must not of done, if it only cost £2.55 to cyprus it would of been less to england. So either way you would of way overcharged postage. To make a few more quid. Wrong.

I understand your point of view, just to correct I charged £5.50 for Cyprus and £2.50 for UK, UK actual cost was £1.70, 80p for packaging I didnt think was ott.

upsy-daisy_3

nicky7200 wrote: »

I understand your point of view, just to correct I charged £5.50 for Cyprus and £2.50 for UK, UK actual cost was £1.70, 80p for packaging I didnt think was ott.

My misunderstanding, sorry

continualdiamond

I've had this happen to me before as a buyer, but i couldn't be bothered quibbling about it.

Won some curtains for 99p, p/p was £6 and it only cost £2.45 to post.

But for the price i won the curtains for, over charge on the p/p wasn't worth mentioning.

cyril82

Ignore all the "if you don't refund you won't last long as a seller and the world will end" clap trap being thrown around the facts are this.

You can;

1. tell the buyer to get bent and keep the money, might get a neg or low stars off this buyer but with 800 feedbacks the world won't end and your account will be fine.....or
2. Take the opinion that for £2.50 you'd rather not get a neg and at the end of the day you still made some money, albeit not as much as you would have liked.

Either way next time just structure your pricing so it doesn't happen again.

Job done, ignore the trolls who just wanna argue.

cyberbob

continualdiamond wrote: »

I've had this happen to me before as a buyer, but i couldn't be bothered quibbling about it.

Won some curtains for 99p, p/p was £6 and it only cost £2.45 to post.

But for the price i won the curtains for, over charge on the p/p wasn't worth mentioning.

I sometimes cant either but there DSRs and feedback are appropriate to the situation

StaffsSW

And to think that there are people that are complaining about the insistance of free P&P in some categories....

Still - it just goes to prove that Excessive P&P threads are the new "who leaves feedback first" threads.