Nationwide treated me like dirt for trying to pay money IN to my account

Nikkisun

My son (15) has got about £90 he wants to pay into his Natwest Adapt account all bagged up in £1, 50 & 20. Will he be able to pay it in in one go or will he be told to come back?

mr_fishbulb

Nikkisun wrote: »

My son (15) has got about £90 he wants to pay into his Natwest Adapt account all bagged up in £1, 50 & 20. Will he be able to pay it in in one go or will he be told to come back?

Sounds like he will get shouted at and make to feel like a 5 year old.

dunstonh

Nikkisun wrote: »

My son (15) has got about £90 he wants to pay into his Natwest Adapt account all bagged up in £1, 50 & 20. Will he be able to pay it in in one go or will he be told to come back?

He uses a traditional bank and not a building society or ex building society. He wont have a problem if its bagged to the correct levels and split correctly.

I_know_my_ABC_and_my_CMYK

I had to pay into my NW account shortly after I opened it approx. £6.50 to cover a DD. Anyway I got away with as the cashier said she would take it but only because they were actually short of cash that day.

Since then I have taken them to my local post office and changed them there into notes and then either banked them or used them as part of my shopping etc.

The problem I found with Halifax is that it seem's to sit on the fence, it's not a building society, and it's not a bank with the 5 bag rule. They need to decide what side they are on. I had numerous problems with Halifax hence to say I closed my account. my problems were nothing to do with charges or money bags

damoandclaire

going on the topic of "Nationwide Treating Me Like Dirt..." and slightly off topic (but relating to nationwide just the same),

I moved banks because Nationwide started treating their Cash Based Flex Account holders like dirt. Sometime last year, they changed their terms and conditions in terms of withdrawing money over the counter. Now, I tend to budget pretty much to the penny every month (even have an excel spreadsheet and everything) and the majority of my bills are online type ones that I pay through internet banking. Sometimes that would leave the odd few quid in the bank that I would normally take out via the branch counter. Not anymore. I was told that I could not withdraw anything less than 30 quid over the counter because I as a cash card flex account holder. However, this didn't apply to Visa Debit Card Customers.

I questioned this with them and logged a formal complaint about this around the fact that they were restricting how I got my money. I explained that, a Visa Debit customer can spend the 2 or 3 quid left in their account via their card and thus have no need for the counter service, I could not, but the counter service was restricted for me. they couldn't really give me a valid explanation.

Secondly, I tried to upgrade my account and they said no. Went round the corner to LTSB and they gave me what I wanted, debit card n'all. During all this, I dealt with the same person over and over again in nationwide and she spoke to me like I was a fiver year old and had the ordasity to tell me that her putting a complain in for me was something she was not obliged to do but would do out of courtesy. talk about cheek! every time i go to pay money in to my sons trust fund, i get asked how things are with my account at LTSB, i tell them - fine, no restrictions like nationwide.

jennifernil

OP, if you do go to Halifax, some of them have a "business banking" counter where they are happy to accept your coins as long as they are properly bagged.

mrbadexample

I've never had any problem with Barclays, when I've gone in with anything up to £250 of shrapnel in 20 or so bags. They've never said a word.

If the Nationwide had given me that sort of grief, I'd have closed my account on the spot. I'm the customer, and if I want to pay coins into my account then I will.

robpw2

i would leave the bank and never return ..

viktory

damoandclaire wrote: »

ordasity

I usually refrain but........:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

It is audacity

willo65

Totally agree with other posts I feel moving from Nationwide to Halifax you will be no better off and need to look for a real bank.