Beacon Mortgage Advice! Help!

Trollfever

Specifically TCF aims to:

• Help customers fully understand the features, benefits, risks and costs of the financial products they buy
• Ensure the sale of suitable products through appropriate advice which fully takes into account the individual’s needs and circumstances
• Ensure that advertisements are appropriate, easy to understand and deliver on what they promise
• Ensure customers receive clear information and are kept suitably informed before, during and after the point of the sale
• Ensure that customers do not face unreasonable barriers if they want to make a complaint

What does TCF mean for You?

• Confidence that you are dealing with a firm where the fair treatment of customers is central to the way we operate
• Products and services provided are designed to meet your needs
• Clear information provided at all times
• Products and services that deliver as we have led you to expect
• A simple, fair and straightforward complaints process, where the need arises

Key Benefits of TCF…

• Enhanced customer service
• Improved confidence and security
• Every individual within Beacon has a responsibility for the delivery of this enhanced customer service

http://www.thebeacongroup.co.uk/treating-customers-fairly.php

aimzrabbit

NAM

please PM me your email addy I am goin to start a private thread ..this thread is no longer any use to me as and was originaly started for help...for people to update and provide guidance to others and not for stressing out on their own personal conveyancing problems

I wont be providing anymore updates here

expertseeker

Sorry to hear that aimzrabbit, but I think your find that you have done a bit of that yourself!
We are all finding it difficult, and its human nature to want to air problems to people that truely understand what your going through, all the best to you any way I hope your completion happens soon.

cherryonthetop

Hi everyone, just reading the above comments....as it was my thread as i posted first i grant everyone permission to say whatever they want!!! lol .....sorry guys couldn't help myself with reading the above coments!!

Aimz, technically you hijacked mine!!!! Am really not bothered in the slightest, who or what people say so carry on everyone!

expertseeker

Hi cherry you are so right!
how are you? hows everything going for you now?

*Storm*

Aimzrabbit

I'm sorry you feel that people are just posting their own conveyancing problems............ but this forum has been an absolute rock for me over the past few days - to know that I am actually not alone in dealing with all this crap being thrown at me by my buyers mortgage co!

Its great to hear someone (Honeymonster) has finally exchanged and got a completion date - it has given me hope.

Also it has been very very helpful to meet up with Expert Seeker who is in the same boat as I, and we can share our experiences and hopefully our celebrations......... if we ever get there.

So......... start another thread, but I was merely asking you if you had a new survey date yet, but obviously you dont wish to share........... :-(

Anyway.......... ES................ hon............... Had my second survey today, as expected, all good no problems and they should have faxed the report to Beacon this afternoon, to hopefully exchange tomorrow, for a 2nd Nov completion...........

I'll let you know if I hear anything, but to be honest, i'm, not holding my breath!

Have you heard anything about your 3rd survey???

NAM...........

Dont give up hope, you are still just beginning. Things might go a lot smoother and a lot faster for you. It might be very straight forward. Just hang in there. Try and relax and think about your new home and new start. Good luck. X

cherryonthetop

Hi Expert, im fine thank you...a little stressed like everyone else about the whole mortgage situation! Thank you for asking, how are you?

After a long wait for an offer we finally had one about middle of sept. Our solicitors have been liasing with B legal, they did send a list of things we needed to submit (about 16 things) we have completed the list so our solicitor is just waiting for the all clear from them as to whether we can exchange or not with a completion for early Nov.

Our buyers have been very patient and are happy to wait for us, however the house we are buying is back on the market and they are activley trying to sell to new buyers so we are going through the whole process hoping they don't sell to anybody else!

But what can you do apart from make endless phone calls/emails every day, only to find you probably haven't got any futher with it all anyway.

Glad to read everything has gone ok Honeymonster, keep us posted!

Conrad

aimzrabbit wrote: »

NAM

please PM me your email addy I am goin to start a private thread ..this thread is no longer any use to me as and was originaly started for help...for people to update and provide guidance to others and not for stressing out on their own personal conveyancing problems

I wont be providing anymore updates here

What an awfuly selfish 'meme' attitude.

expertseeker

Hi storm, yes we have got to have 3rd valuation as house prices might of gone down!! it hopefully will be done next week, we are supposed to complete 3rd nov, no i'm not holding my breath either. I think they are stalling us again personally. Do you know whether the solicitor for your buyers have requested the money yet and how much they are borrowing.

expertseeker

Hi Cherry i,m ok hope that you exchange and move soon as I do everybody