Sports Direct

sirmarcus

gordikin wrote: »

1
Try reading and thinking...sorry you don't

Gordis....'1' is a useful post for the OP !

Ah reading and thinking !! Just luv it.....off to bed soon to read a book and the rest of me n/paper with a cup of mmmm...tea, coffee, cocoa, ain't decided yet ?

Sleep well pilgrim tonight, sweet dreams and see you tomorrow.

We are old friends after all:rotfl::rotfl:.

ratflat

The Customer services number for sports direct is 0845 1299230, I've just telephoned them and they were quite helpful, for any issues regarding their deliveries they generally use DHL - again difficult number to find but it can be found with a good google search, they also use a company call Yodel - the number is 0844 2480555, unfortunately couldnt find a non geo number sorry but 0845 is free on some BT deals.

good luck

LeeGE

I will keep this brief as i have wasted far too much time on this already (Approx 90 unanswered emails, yes! 90!)


Don't buy from this store if you want good customer service, and especially do not buy on-line.... I paid for a next day delivery on some astro-turfs (This is where Yodel come in) and received 2 days late without an apology or explanation.


I ordered them on a next day as I wanted them for a game and 'next day' was the only way I could make sure i had my new boots.


As i have said, neither Yodel (Delivery company that SD now use) or SD were interested in offering me an apology or even an excuse.... nothing!

I will be paying the extra £5 or £10 elsewhere in future as you cannot put a price on good customer service.

System

You can never 100% trust next day delivery. If you ever need something urgently the next day the only safe option is to go instore and buy the item

LeeGE

Kinda defeats the object of next day delivery though... especially when you pay through the nose for it.

Do you work for SD?

To be fair i don't usually pay for 'next day' as i am happy to wait 3-4 days.

The main point here is the 90ish unanswered emails.

Shocking!

brettcta

LeeGE wrote: »

Kinda defeats the object of next day delivery though... especially when you pay through the nose for it.

Do you work for SD?

To be fair i don't usually pay for 'next day' as i am happy to wait 3-4 days.

The main point here is the 90ish unanswered emails.

Shocking!

ah, the old 'do you work for them?' retort. it's a classic.

DCFC79

LeeGE wrote: »

I will keep this brief as i have wasted far too much time on this already (Approx 90 unanswered emails, yes! 90!)


Don't buy from this store if you want good customer service, and especially do not buy on-line.... I paid for a next day delivery on some astro-turfs (This is where Yodel come in) and received 2 days late without an apology or explanation.


I ordered them on a next day as I wanted them for a game and 'next day' was the only way I could make sure i had my new boots.


As i have said, neither Yodel (Delivery company that SD now use) or SD were interested in offering me an apology or even an excuse.... nothing!

I will be paying the extra £5 or £10 elsewhere in future as you cannot put a price on good customer service.

Why did you let it reach 90 emails ?
Should have done something way before the ninetieth email

We all know what SD are like and dont need to be reminded what they are like.

brettcta wrote: »

ah, the old 'do you work for them?' retort. it's a classic.

a classic yes but getting boring now

LeeGE

To be honest I am far too busy at work to be making phone calls to customer service agents that do not help you & pass the buck.

I got to a point where i would send the same email 5-10 times at once in order to get someone’s attention.

I have now received an email confirming the delivery charge being refunded so I guess annoying them gets a reply eventually.

I don't really use this website (Not into forums at all actually), but i was sent a link from someone else so just wanted to add my feelings about Sports Direct so others that are thinking of ordering next day maybe think again. And also hoped that someone, anyone!, within Sports Direct with any common sense or care for customers especially during this economic climate would read this.

To be fair I don't really care if anyone finds this useful (boring) or not. I won’t be ordering from them again and now, many friends & colleagues will not be either.

Over it.

moneysavingkitten

If you still are not getting any replies... Sport Direct have a Twitter page here:

https://twitter.com/#!/sportsdirectuk

Ask them the question (politely) in public, it's much more difficult for them to ignore you, because other people will see if too and it won't be good for their reputation to ignore you.

mightyroyals

Next day delivery is means that it will be delivered the next working day after it is despatched.