Coolnewmobile, merged threads

sahmed_2

Because of Royal Mail strike my bill came today and I'm out of full cashback. The bill should be received by CNM by today.
Would CNM consider the strike and allow a couple of days?

mobilejunkie

Course they would! Have you been reading these threads at all??

Okay; I suppose there's only a wasted phonecall at stake. IF they say yes make a note of the person and time/date. Or you could jump in your car... Being a PO Box though might make that a lost cause.

Further, Are you sure you haven't REALLY got 28 days to claim and not the 21 they're now trying to impose on older contractees?

sahmed_2

mobilejunkie wrote: »

Course they would! Have you been reading these threads at all??

I have read someone asking about this a few days ago but can't find it now.

Do you mean I should still send the bill?

Thanks

mobilejunkie

I mean they're likely to have a laugh at you. I have added some bits to my initial response. Not sure if you might have a case in law for force majeur? Better ask one of the more legally qualified people on here about that should they refuse (as is extremely likely). Then again they USED to be helpful in times gone by. Eternal optimist!

Not sure whether it might help to send the bill as an email attachment explaining it was because of the postal strike and posting it immediately (rc of course, 1st class) to aid in any dispute. Would still find it strange it is this close to the line - strike was only really bad for a week. 21 or 28 days? Are you sure which YOU signed up to AT THE TIME??

sahmed_2

It was 1 calender month. I didn't received the first bill and it is copy bill written on the right.
Thanks

mobilejunkie

Then you've had it. They don't accept copy bills (though for a few weeks recently changed their t&c to show they did - but well after your order).

Neillgb

Sahmed,

You are sure you did'nt post the bill earlier.

There are a few people who have successfully got their Cash Back with things having been 'lost' in the post.

Neill

Keith_F

analyst wrote: »

Its simple - you want to stop my court action, you pay up on MY TERMS
now, otherwise its off to court with you m'boys.

Once you instigate court action, all they have to do is meet your claim in full, you cannot impose other conditions.

You claim x amount, they pay x amount, as far as the court is concerned, claim settled.

It is not a punitive system.

tm54321

I think i've maybe made a big mistake...

I took out a contract in March and have just received the dreaded Incomplete Claim Return letter!

The reason stated is "there was no dispatch note attached".

I'm sure that you're all aware the t&c's have changed recently to make this a requirement, but of course my contract was started under previous terms.

The problems comes because I didnt save a copy of the cashback claim form when I took out the contract, it now includes a reference to the dispatch note. This is the form I returned and thus CNM/MA are claiming that when i signed the claim form i agreed to what they required on the claim form... oh dear!

Anyway, I have been in touch with CNM/MA via e-mail twice to try and get this sorted but they are not interested.

How do i stand? Am I really not entitled to claim cashback because of this or are CNM/MA trying to pull a fast one?

Obviously I have made a mistake, and it was very very careless, especially with this particular company!

Let me know what you think, worth persuing or am I in the wrong?
Thanks!

Neillgb

Tm,

Are you still in time to make the claim or have they delayed it long enough to put you out of date?