Nail Inc varnish for £1

dippynina

dippynina wrote: »

I only received a confirmation email for my first order, so had to go down the road of scanning bank statement for the second one which was a bit if a palaver.

Still drawn a blank to what I actually ordered tho' - the colour of the £1 one still eludes me!!!

Just to give an update - I received an email from Nails Inc tonight and they still say they still have no note of payment (even after I emailed them with relevant transaction on bank statement) They have also said I can pick any 2 nail varnishes from their website and they will send them to me asap which is a pretty good result!

yorkshire_lass_2

And so the saga goes on - still no sign of my order either, despite having e-mailed Natalia over a week ago. I've now e-mailed Hollie demanding it's dispatched tomorrow or payment is refunded. Will let you know what happens!

Babiesmummy_2

yorkshire_lass wrote: »

And so the saga goes on - still no sign of my order either, despite having e-mailed Natalia over a week ago. I've now e-mailed Hollie demanding it's dispatched tomorrow or payment is refunded. Will let you know what happens!

I did exactly that earlier today, told them that if they didn't send out my order by close of business tomorrow(Friday) they could refund me in full. I recieved a response from Hollie and guess what ? absolutely no apology whatsoever.

Here is the heartwarming response from Hollie

Thanks for your email

I have arranged for your order to be sent from out warehouse by recorded delivery. Black taxi will be replacing the out of stock china town

Please allow a few days for delivery

Kind regards

Hollie

[FONT=&quot]Hollie Groome[/FONT]
[FONT=&quot]Operational Assistant[/FONT]
[FONT=&quot] [/FONT]

Angel_A_2

Here's my reply, which was better than yours Babiesmummy i'm afraid : )

I'm happy with mine...I just re-ordered an alternative, one of the newer colours, just hope she's obliging. Will let you all know.

Angel A




""""Thanks for your emails

I have requested that your order ***** is sent out immediately. Your other order- ***** for Jermyn street is unfortunately out of stock. If you would like to choose any alternative polish from out website please let me know and I will arrange for it to be sent asap

Kind regards

Hollie Groome
Operational Assistant""""

supermezzo

Having just tried yet again unsuccesfully to get a real person on their phoneline, I have emailed Hollie with the whole list of automated responses etc and demanded a refund and told her to cancel the order.
What an absolute shambles!

missingink

Well, I received a delivery from them today that was meant to 'make ammends' for the whole fiasco. Guess what......they got it wrong again!:rolleyes:

The saga continues.........

stabilo85

I have now been informed by Hollie that my order will be sent out today- we'll see. I had to pick an alternative colour too, as Jermyn Street was out of stock. I went for Little Venice, which is a nice light coral. I hope I get it (not getting my hopes up though...).

sawan82

When I requested Savoy Court on being told Jermyn Street was out of stock, I ended up with Belgravia! That purple was beautiful

Charliezoo

Hmmmm...I think the word 'sorry' would go a long way to improve the customer service at this company.

kazaimee

Got a card from Royal Mail saying I missed a packet so this may be my final order. From 31 July!! Cant wait to see which colour they've exchanged mine for.