Highcreditscore.co.uk & rewardsnow.co.uk [TEXT DELETED BY FORUM TEAM]

gilkysgirl

i feel so stupid for falling for exactly the same thing as sssoooo many people, could you tell me if you ever got your money back and if so what do i need to do to get mine back, i will be going to the bank first thing in the morning as ive found out to late today to do anything about it
thanks

Fyffes

To be fair I don't think it's a case of people "falling" for something. Everybody here is just bemused at how this company has acquired their bank details without any direct contact whatsoever.

It's impossible to defend yourself against a company that takes your details from another website and considers it acceptable only to notify you via an email which they are fully aware will go direct to your spam folder.

Nobody ever sees it coming because nobody is ever aware that this company even exists until it appears on your bank statement.

To be honest, I don't see why they have to resort to such methods to make people part with their money. I mean, who wouldn't sign up to a company who offer a "free" £10 Asda voucher and then be billed £19.50 whether you take it or not?

They must have customers beating down their doors to sign up to that tasty offer.

Ilovepurple

I have just checked my account online and found a transaction to this company! Having not heard of them before I typed their name into Google and found this post. I cant believe the cheek of the company.

I signed up for credit score matters recently and like a previous poster found the report 'lacking' so cancelled online straight away. I received the email with the Asda offer, but I never opened the link or did anything further than delete it. I never bother with those offers as I hate all the spam that comes with them.

I have sent the email that Fyffes has posted and also cancelled their supposed membership on their website [TEXT DELETED BY FORUM TEAM] How I can be a member without knowledge of my username or password is beyond me. Strangely, before I cancelled on the site I was curious to see if I could log-in, so typed in my email and postcode (this being the only info the company would know) and it said not recognised?!?!?!
Does this mean that as they dont have my email as a user they wont be able to cancel my account and will carry on charging me each month?

gilkysgirl

ur not wrong there, but i scoured both my normal e.mail account and the junk folder too lookin for the so called activation e.mail so i could cancel this [TEXT DELETED BY FORUM TEAM] site but nothing at all from either company and on my bank statement it just says direct card payment, oh well once biten twice shy, im off to the bank to see if i can maybe get my money back....................................wish me luck

Fyffes

Ilovepurple wrote: »

Having not heard of them before I typed their name into Google and found this post. I cant believe the cheek of the company.

Seven out of the top ten search results for this company are based on complaints against Rewards Now. Quite an achievement.

Ilovepurple, you need to keep at this company until you receive an email from them confirming cancellation of your "membership". Once you have this in writing they would be in trouble if they took more money from your account. They will cancel your "membership" straight away but they are less willing to refund the money. The first stage is to get the cancellation email. Then you should demand a refund of the money you consider Rewards Now took from your bank account without your permission.

Don't forget to make copies of any emails you send via their "contact us" page. Once it's sent, you won't get to see it again because it's sent direct to Rewards Now and doesn't go through your own email so there won't be any record of it.

And make sure you tell them that you're keeping records of all communication. I'm sure we've all had contact with companies over the years where their employees "accidentally" delete awkward to answer emails. I'm not suggesting Rewards Now intentionally do this but they didn't reply to quite a few of my emails until I pointed out that I was compiling a file on their responses as well as their failures to reply.

Ilovepurple

Well no response from them so I contacted my banks fraud team who are going to dispute with them about the payment and get a refund.

I have emailed them this to try and get a confirmation of them closing the account. It's a bit sarcastic but I'm annoyed:

To whom it may concern,

The two working days that your company says you will contact me within has passed and yet I have not received any emails regarding my issue. I am requesting that my 'so-called' account with your company be cancelled effective immediately and that the unathorised payment of £19.95 be refunded back into my account ASAP.

I have already contacted my bank's fraud team who are looking into this matter. I have explained how your company has set up an account without my knowledge or permission, and as such you are not entitled to any monies.

As I never agreed to any such membership, I do not have a membership number/ID so you will have to trace my 'so-called' account via my email address and postcode.

I am keeping all copies of correspondence between myself and your company should my bank wish to see it.

I look forward to your reply

XXX XXX


Lets see if this gets me anywhere

Fyffes

I like your style.

I'm surprised they didn't get back to you within the 48 hours they state on their website though. In fairness, they almost always responded to me when I contacted them. This was a few weeks back though so maybe their company policy has changed since more people have asked them to explain their conduct. This thread has been viewed more than twenty three thousand times so we can safely say that Rewards Now have upset a lot of people.

The problem with companies like this is that they always provide their employees with dozens of template letters to choose from and the person you are liaising with will simply fire off a vague pre-written response to anything you ask. But I'm convinced that making a request for electronic proof of your "enrollment" is something they didn't have a template for. No doubt they read forums such as these and will eventually have one ready for the next wave of "customers". It's just a case of wording it correctly.

I'd really like to hear how they decline a request for electronic proof. I'm no expert with computers but it seems to me that pretty much everything done online is recorded somewhere. Would a company who seems very reliant upon online enrollments REALLY have no electronic proof to back them up if this ended up in court?

If they have electronic evidence then they should hand it over when requested. If they don't have electronic proof then they had no right to take money from your account in the first place because the agreement cannot possibly be deemed enforceable.

I have absolutely no idea why they claim that a screenshot of a generic Asda voucher and copy of a "welcome email" with no proof of sending or receipt renders the "account" legally enforceable.

Funnily enough, most of the employees I had contact with actually ducked the question when I asked them to put their name to a written statement declaring that they would be prepared to stand in a court of law and confirm their belief that the Asda voucher and welcome email rendered the alleged account legally enforceable.

In general several different members of staff replied by effectively saying "you've had your money back so we're not going to respond to your request".

Eventually a big brave employee did in fact put his name to it. This delighted me because he was speaking on behalf of Rewards Now and this written declaration could well come back to haunt him and his bosses when they are asked by the authorities to explain themselves.

I'll also be providing the name of this employee to a certain TV show so they know who to ask for if they pay them a visit.

Please keep us all informed of any developments.

Fyffes

Just out of interest, has anybody had a good look at this Asda voucher screenshot they claim they sent you?

The first time I saw it was when it was attached to an email where they were attempting to justify themselves.

As part of the signing up process they have written "Please re-enter your e-mail address below".

Isn't this a bit naughty? Why would you have to enter your email address AGAIN if this page is the first point of access they had with you? Where exactly did you enter it the first time? Are they intentionally attempting to give the impression that they are the same company as the credit scoring company you originally signed up to? Could this be a tactic used to trick people into believing that re-entering your email was part of the process of signing up to the cedit scoring company and not a completely different company which offers an entirely different service?

The fact that they are asking you to re-enter your email address also suggests that they have already obtained it from the credit scoring company (and presumably your other details as well) which could explain why and how they have taken money from people's accounts without even bothering to provide any Asda voucher page until their "customer" contacts them AFTER money has been taken from their account.

I also note that the logo of Rewards Now is surprisingly small at the top of the page. Easy to miss, some would say.

More worrying though is the big bold letters at the top saying "Thank you! Enjoy a free £10 Asda gift voucher".

Why exactly would Rewards Now be thanking you at the first point of contact for subscribing to an entirely unconnected company? Could it be to again make you believe that this is still part of the process of signing up to the credit scoring company and not a third party?

Of course they come clean in the small print and ensure that the document is legally valid. However, legality is irrelevant if they cannot prove that you clicked on the "Accept" button or indeed that you were ever provided with it in the first place.

In my opinion, this Asda screenshot has been meticulously created with the sole intention of deceiving people (there's even large arrows below their tiny logo intended to divert your eyes away from their company name which probably subconsciously work as intended). Basically, if they can make you believe that you've only signed up to one company then you won't be aware that you will have money taken from your account by a second company. They know that virtually everyone cancels free trials within the specified free period so this tactic makes sense to a company who obtain "customers" from supposedly unconnected websites.

Ihaterewardsnow

I am in the middle of trying to get over £300 back from Rewards Now and Quick Credit.

I'm one of thise who had NEVER even heard of the companies let alone joined anything!

They sent back half my money as a 'good will' gesture [TEXT DELETED BY FORUM TEAM]
I'm now trying to get the other half.

How can they get away with it when there are obviously so many people who have the same complaint - can't we get together somehow and blast them off the web?

Ilovepurple

I would very much like to be part of a RewardsNow campaign.
Is it possible to raise some awareness through this website? Am sure Mr Moneysaver himself would be appalled with all the crap this company is pulling.
How would we start??