Dealing with Annoying telesales calls

jaws77

Nobody keep a whistle by the phone then???

lynzpower

ms_london wrote:

I agree. Not their fault. But neither do I want to entertain such calls on my time!! I just couldnt do it as a job, or would want to!!

xx

Well I was getting about £300 a week, part time, and tax free as a student so couldnt complain :money:

amosworks

Haha T-Mobile and their telesales. Excerpt from my journal, 27th Jan 2006:

my_journal wrote:

...It seems as through sales people think they can now waste my time, so I decided very early on in the call that they were going to get a touch of my !!!!!!!! !!!!!!! spiced up with some classic DC !!!!!!!!!! I couldn't make out his name so I shall call him SG for Sales Guy. This is something how the conversation went:

---
Me: Hello?
SG: Hello I'm calling from Somecompany on behalf of T-Mobile. Your name and number have been selected to enter our promotion and I'd like to ask you a few questions.
Me: [Apprehensively] Errr, oookay then...
SG: Firstly can I confirm your number is 07493something...
Me: OK, I'm gonna have to stop you right there - you dialled my number, I don't dial my number so I don't know.
SG: Ok, well it just came up on the computer and I have to run through these details with you.
Me: Oh ok, you said my name and number were selected to enter your competition thing.
SG: Yes sir, that's right.
Me: So what's my name then?
SG: I don't know yet sir, I've got to enter your number first.
Me: But you just said my name and number has been selected, so if you can see my number why can't you see my name?
SG: Err
Me: Well come on, what's my name?
SG: Sir I don't know yet. This will only take a couple of minutes of your time.
Me: What makes you think I've got a couple of minutes to spare?
SG: May I ask if you're a contract customer or pay as you go custome...
Me: OK, I'm gonna have to stop you right there.
SG: Uh?
Me: You obviously dialled my number at random, you don't know my name, aren't involved with T-Mobile and obviously don't know the first thing about my deal with them.
SG: [Slight pause]
Me: So I'm going to make this real simple for you: Why don't you !!!! off and don't call me again and then we'll both be happy.
SG: Sir there's no need to use language like that!
Me: Try and stop me. Anyway I'd love to stay and chat but I don't want to.
Big kiss
---

So after that I hung up and felt rather good as I power walked past the stunned...

amosworks, on efficiently dealing with T-Mobile telesales :cool:

MinnieSpender

I once kept a cold-caller chatting for ages when he tried to sell me a conservatory. When he finally offered to send someone round to measure up for me, I gave him my address and added "now, that's on the fifth floor. Will that be a problem?"

However, you might like to print out of a copy of this and keep it by the phone:

http://www.xs4all.nl/~egbg/counterscript.html

Emmzi

heh heh! Almost worth unregistering with TPS just to use it!!!

amosworks

lol it's quite funny

monkeylugs

Oh My God, my worst ever experience was someone trying to flog me life insurance or mortgage cover, I can't remember which now as it was 7 years ago. At the time I had opted out of having insurance with our mortgage company and I am convinced they had passed our details on, although they denied it.

me: Hello
Them: Hello Mrs X, How are you today?
Me: Fine (sounding wary)
Them: Good, good...My name is xxxx and I'm ringing from XXX company. I'm ringing to see if you would be interested in life insurance. (went on to tell me about what they offer including term assurance etc).
Me: Erm, no thanks not at the moment, I want to shop around first.
Them: Well I'm sure you'll find us highly competitive.
Me: Well, probably but I'd rather do my own legwork thanks.
Them: I can give you a quick quote now, it will only take 5 minutes.
Me: No thanks I'm a bit busy at the moment.
Them: Too busy to spare 5 minutes
Me: YES
Them: Well I find in my experience that people who don't accept our quotes over the phone are the type of person who continue to go on uninsured. What would happen to your son (xxx name) if you have a car crash and die tomorrow, you'll leave him orphaned AND penniless.
Me: I BEG YOUR PARDON. WHO THE HELL ARE YOU, I WANT TO SPEAK TO YOUR SUPERVISOR NOW PLEASE.
Them: Click..brrrrrr
Me: 1471
1471: Sorry, the number is not available.

I didn't catch the name of the company when he gave it to me either so I have no idea who it is. They never rang me back though.

karom

Very inspiring.

My OH used several technics:
- Discuss working regulations and how low the guy salary in India is compared to a similar job in the UK & how he should ask for a pay increase
- Trying to guess the guy right name instead of John from Leeds university
- Trying to sell him a very good mobile phone deal (quite funny how the guys was unsettled)
- Keeping him as long as possible on the phone going through every single feature of the contract/phone to finally hang up
... To yesterday where he absolutely lost his temper on answering the phone and used a quite flourished language that I would not attempt to report in the slightest

I doubt though that we will have these calls stopping.

Please anybody knows how to block calls when you have a Cable phone line?

kez1_2

yes i know these calls can be a pain, and yes i am registered with the tps.

however i do marketing calls for a big comapny and its really awful to have abusive launguge and aggressive behaviour thrown at you.

a 'not interested and a phone slammed down' is preferable any day of the week

remember that they are human on the other end of the phone and are just doing a job so they too can pay their bills etc too!

sorry if some of you appear to feel its a low job but for many people it get things paid at the end of the month, is a bit of extra income, helps through college,etc. there are all ages who do this type of work and it could easily be someone like your daugter/son,mum/dad even gran/grandad on the end of your abuse and meaness.

yes if its some cocky twit who wont give up have a go, but if its just a polite person trying to do their job please please think twice about what you might say or just put the phone down.

as for someone saying a freind asks about the callers underwear, i would find that very scary rather than amusing!

not all credit controllers are going to be heavy, again they are doing their job and talking reasonably to them may well be the way to get payments lowered etc, stop accounts being passed to debt collectors.

if you get really annoyed ask to speak to a supervisor/manager at the end of the day they are in more of a position to act on your annoyance that the rep you may be itching to shouting at!

kez1_2

karom wrote:

Please anybody knows how to block calls when you have a Cable phone line?

there is a code that you key into your phone to stop withheld numbers, cant remember it but if you call the company they could tell you?