Recurring Payments Warning! discussion

ChiefGrasscutter

....because the authorisation is taken from the first dated payment when the card WAS valid. The fact that the card runs off its validity date for subsequenct payments does not matter because with recurring payments the card is not being 're-authorised' for the next payment(s) at the date(s) of the next payment(s) - it takes its authorisation from the FIRST one.

wiganshale

This section was very timely as I used paypal to avoid this sort of thing, yet today I have received a notification from paypal updating their T&C. They have instituted a right to pass on recurring payments but don't worry, you don't have to do anything for these new terms to take effect.
I eventually got beyond Paypal's "helpful" FAQ's to send off an email but I anticipate that I may have to cancel my paypal account.

babypeg

I desperatley needed £500 for a month until i got paid for a new car as mine died!
I was looking around the internet at various companies and Liquid Loans was one of them.
To apply i was required to input my card details, i was then told i would be given a loan of £100 as long as i could provide a guarantor.
This was of no use to me and i thought no more of it as i had signed no agreement.
Liquid Loans have now debited my bank account £136. Which would be the amount to repay had i taken their loan.
I have never recieved any funds from from them.
I emailed the customer service team who within a day said they had passed my details to the accounts team and if the funds had never been transferred they would reimburse me.
I have emailed them a number of times and threated to contact the Ombudsman and police as they are now ignoring my emails.
Is there anyway i can get my money back?
I see this as theft as i dont owe them for anything!!:mad:

haychee1416

Hi.
I have an 18month contract for a leased car. I have been a customer of this particular company for 4yrs at least.
The terms of my contract stipulate direct debit only, which I do try ny best to adhere to. But as I am self employed I do find it difficult to manage, ie my income is not as regular as an employed persons. So as a result from time to time my direct debit is returned unpaid. In these situations firstly the company sends me a notification letter informing me of the failed direct debit and a subsequent charge is added to my balance outstanding. This letter also informs me of the 14days in which I need to contact their offices to make payment which I always do.
Recently I changed the vehicle I was leasing and so a new contract was formed, I signed and returned it and awaited delivery of the new vehicle. On the first month that the new payment for the new vehicle was due, the company rang me to say there was a shortfall between the cost of the old car and the new of £20approx and could they take a card payment for that shortfall and to expect the new adjusted direct debit to run thereafter. I paid the £20 I was asked for with my debit card over the phone. I was thanked for that and that was that.
However, this month my direct debit failed again (my fault entirely, was waiting on clearance of a cheque paid into my account and simply did not clear in time) as usual I received the 14days notice letter from the lease company which arrived at my house on Friday 4th May. I did not deal with it that day as I was working 7am-7pm and did not actually open that letter until that evening, by which time the company had closed for the bank holiday weekend. So I had to wait until Tues 8th to contact them. That morning, yesterday, I double checked my bank balance to ensure funds where available to pay the hire charge.. only to be astonished that the company had already taken their payment by using ny debit card without checking with me first
My concerns/issue are:
1. Should I have been informed at the start of this new contract when they took payment for the £20 that my card details were being stored from that point to be used again without warning? Because I was totally unaware that this was the case on that occasion. I thought I was paying a one off charge and that would be that.
2. The storage of those card details: where how and who can access them are details I feel I also should have been informed of.
3. My 14days notification letter urges me to contact them asap, it DOES NOT state that they will use my debit card before the 14days has expired without warning.
4. With such concerns these days re card fraud I was staggered that thus company was able to , keep and store my card details without my knowledge.And then to use the card without clear consent on the day they used it.

My contract with the company does state that they may use a card that I previously supplied to them however they have never in 4yrs used this method before. Nor did I realise that the card I had used to pay the £20 one off payment would be stored from that moment, to be used again without warning.
I know I owed them that payment and I know I am tied by a contract but does a 14day opportunity to pay yourself not actually mean anything?

I was advised yesterday to cancel my debit card, which I have now done, but do feel it was extreme action in order to ensure this company cannot withdraw from my account on unspecified dates without my consent.

Any thoughts or advice greatly appreciated and many thanks in advance. Also apologies for any errors in my text, spellings and alike but this forum is not easy to type and correct errors while using my Android phone

Mackem45

I have received from Paypal a notification of changes in their terms & conditions. No mention is made of being able to cancel a recurring payment directly with them - which is now covered by new EU regulations. Indeed, they are asking me to agree that they can pay a third party's demand for payment, even though I have asked Paypal to stop paying. If I do not agree to the changes then they want me to cancel my account with them.

Is Paypal covered by the new regs - as are all banks and credit card companies?

Ingo

2 yrs ago i was asked to up my payments from £12 to £15 as £12 wasnt enough which i did, i have just checked my statement and im still paying the £12 plus £15 am i entitled to ask for the £12 i have paid extra for the past 2yrs from santander, any info will be appreciated

r4anc

I have had the same problem with the Nationwide. I have advised them that they will be held responsible if any money is taken from my account and they refuse to do anything about it. They say they cannot stop any payments being made BUT if they do they will then look in to it. No point cancelling my card or account as the money will still be paid by the Nationwide and they will then pursue me for the money. I have given them about 3 weeks notice and I have complained 4 times using their messaging service, I even had 1 Nationwide emplyee sarcastically lauging at me. I have copies of all their responses and I believe it is a disgrace.

Anti-Corporate_theft

This is the latest financial industry scam of keeping your card details to re-use without your knowledge. Whilst some people may authorise recurring use of their cards (AVOID) others will find unknown to them that companies are assuming the right to impose recurring payments. This is illegal! We had this happen with Bennetts Insurance who are part of BGL Group which includes Comparethemarket.con. Once they have your credit card they assume an ongoing right to recharge it for inflated annual renewal without initial or subsequent authority. That is fundamentally wrong and something that people should complain to the ombudsman and indeed use the "small claims court" process to stamp out."If" we had a regulator in the financial industry all the problems such as this, PPI mis-selling, bank bail outs etc etc etc. would not be happening!!!!!!! Complain vigorously to Consumer Focus, Ombudsman and use the small claims court entirely appropriately their expense. Any use of a credit card must surely be knowingly and identifiably positively authorised by the owner of the card. Any other transaction is attempted theft!

meer53

Anti-Corporate_theft wrote: »

This is the latest financial industry scam of keeping your card details to re-use without your knowledge. Whilst some people may authorise recurring use of their cards (AVOID) others will find unknown to them that companies are assuming the right to impose recurring payments. This is illegal! We had this happen with Bennetts Insurance who are part of BGL Group which includes Comparethemarket.con. Once they have your credit card they assume an ongoing right to recharge it for inflated annual renewal without initial or subsequent authority. That is fundamentally wrong and something that people should complain to the ombudsman and indeed use the "small claims court" process to stamp out."If" we had a regulator in the financial industry all the problems such as this, PPI mis-selling, bank bail outs etc etc etc. would not be happening!!!!!!! Complain vigorously to Consumer Focus, Ombudsman and use the small claims court entirely appropriately their expense. Any use of a credit card must surely be knowingly and identifiably positively authorised by the owner of the card. Any other transaction is attempted theft!

Companies don't "assume" the right to use CPA's, they state what will happen in their terms and conditions when you provide them with your card details for your purchase. You are quite within your rights to refuse to accept these terms and conditions, it's not a scam. Simply take your business elsewhere.

The main problem people have is that they don't read the terms and conditions and are not aware that this may happen, then cry "scam or fraud" when a debit appears.

Is this the companies fault ?

jalexa

meer53 wrote: »

Companies don't "assume" the right to use CPA's, they state what will happen in their terms and conditions when you provide them with your card details for your purchase.

Not always, and I don't think that was the point the last poster was making.

Here are true though isolated examples. Some years ago I signed up for Tesco phone service and/or broadband. A debit card payment was mandatory for the first paymemt. I selected Direct Debit for subsequent payments. The second payment was collected by long number debit:(. Clearly my long number had been retained and used without authority. Tesco "refused" a refund, or more likely the adviser was incompetent. Fortunately I had taken a screen print of the setup and did not experience undue difficulty getting Nationwide to refund the card payment.

I also have recent experience of Equifax re-activating held details for a new subscription without contract confirmation. I am pleased to report that they blinked at the prospect of FOS referral and refunded the subscription.

Is this the companies fault ?

In both cases, yes.