Recurring Payments Warning! discussion

louisea64

I've just been informed that I paid £767 for my daughter's car insurance on 28/8/11 direct from my c.c however on 25/8/11 she took out insurance with an alternative company. Therefore she has been insured by two different insurers on the same car.

I can't believe I didn't even notice that £767 was taken from my credit card! :eek:

Sent a letter to them today requesting the refund - how was I supposed to know it was a recurring payment when I don't have sight of the original documents?

meer53

louisea64 wrote: »

I've just been informed that I paid £767 for my daughter's car insurance on 28/8/11 direct from my c.c however on 25/8/11 she took out insurance with an alternative company. Therefore she has been insured by two different insurers on the same car.

I can't believe I didn't even notice that £767 was taken from my credit card! :eek:

Sent a letter to them today requesting the refund - how was I supposed to know it was a recurring payment when I don't have sight of the original documents?

Why do you think they'll refund you ? It was up to your daughter to let the original insurer know that she wouldn't be renewing their policy and had taken alternative cover with someone else.

Hopefully, they might offer you a partial refund for the insurance now it's cancelled. I assume your daughter HAS now cancelled it ?

suejm

If you tell your credit card provider you have lost your card they will issue a replacement with a different long number. No one will then be able to take a payment from the account without you giving them the new number.

meer53

suejm wrote: »

If you tell your credit card provider you have lost your card they will issue a replacement with a different long number. No one will then be able to take a payment from the account without you giving them the new number.

Not quite.

Accounts can still be debited even when the card has been stopped. Numerous discussions on the forum about this, you can't guarantee that stopping a card will prevent further debits.

ChiefGrasscutter

louisea64 wrote: »

I've just been informed that I paid £767 for my daughter's car insurance on 28/8/11 direct from my c.c however on 25/8/11 she took out insurance with an alternative company. Therefore she has been insured by two different insurers on the same car.

I can't believe I didn't even notice that £767 was taken from my credit card! :eek:

Sent a letter to them today requesting the refund - how was I supposed to know it was a recurring payment when I don't have sight of the original documents?

You/she would have been sent all the info in the renewal quotation.

My car insurance documents for a recent renewal are quite clear.
They were sent a few weeks prior to the renewal date and the first line in large bold letters says.
"Your car insurance will be renewed automatically on XX/YY/ZZ"
two lines below it says "if you do not wish to renew call us"
It also prints the last few digits of my credit card number to ensure I know which one it is going to be taken from.

Seems pretty clear to me what was going to happen.

Pmatt

I have just received from Paypal an update of their terms and conditions and one quite large section (paragraph 3.10) concerns the authorisation of continuous payments. It has been revised to clarify the criteria for Paypal to accept a continuous payment. However it is a quite complicated attempt at "clarification" and does not make clear what responsibility they accept for the cancellation of these agreements if you ask them.

The interesting part is that Paypal are holding details of your card from which payments are made but they do not issue the card. What is not clear in the revised policy document is the action you should take to cancel any agreements that you have made if they are no longer required.

bargainbetty

Angemcfarlane wrote: »

My husband registered with a company called credit expert a couple of years ago in order to monitor his credit status. Unknowingly, he set up a r/p. For the last 2 years he has tried without success to cancel the 7.99 pm payments. He has emailed and phoned credit expert and phoned his bank. Credit expert have either ignored his requests or bombarded him with the benefits of staying with them

If he has put in writing that he wishes to cancel the agreement and has not agreed to continute it in writing, then they should refund it from the date of that first request to cancel (subject to the terms of cancellation).

If he let them convince him to retain the membership, then it isn't their problem - he would have had to stand firm on it. They cancelled mine without any problems whatsoever.

Go back and find the earliest email he sent. Resend that, and demand a full refund from that date.

BigJen

I signed up for Aviva home insurance who didn't explain about recurring payments until after I signed up with my debit card (although it was possibly in the VERY small print). However, I used a card with an expiry date before the renewal is due. Am I right in thinking they can't take a payment without stating an expiry date? If so I will start paying for everything on whichever card is due to expire soonest.

meer53

BigJen wrote: »

I signed up for Aviva home insurance who didn't explain about recurring payments until after I signed up with my debit card (although it was possibly in the VERY small print). However, I used a card with an expiry date before the renewal is due. Am I right in thinking they can't take a payment without stating an expiry date? If so I will start paying for everything on whichever card is due to expire soonest.

The expiry date isn't always needed for continuous authority payments.

Stompa

BigJen wrote: »

I signed up for Aviva home insurance who didn't explain about recurring payments until after I signed up with my debit card (although it was possibly in the VERY small print). However, I used a card with an expiry date before the renewal is due. Am I right in thinking they can't take a payment without stating an expiry date? If so I will start paying for everything on whichever card is due to expire soonest.

I would expect them to contact you before the renewal is due to request that you update your card details.