Cash back at Sainsburys - warning!

Enigmatic_Me

In Asda some of the Checkout Operators have the customer initial the receipt as well.

Only thing is they usually ask you BEFORE they have given you that cash!!!

bap98189

durham_girl wrote: »

Were you standing behind her? :rolleyes::rolleyes:
Why are you making assumptions about the OPs behaviour? It's extremely rude and shows your ignorance.

Get a grip. I read the OP's post, and based on the tone and content of it, made an assumption.

We take in as much information as we have available and make assumptions based on it. That's hardly rude, it's perfectly normal human behaviour.

Bunnie

I had a similar problem with Somerfield.

Bill had come to something like £10.40. So only having a £20 adn some change on me I handed over £20.40 so I could get £10 back and not alot of smash.

Checkout operator took the money, closed the till and gave me my recipt. I had to ask for my £10 change and she insisted I had only given het £10.40!

I had to wait 45mins for them to serve customers at that till during the 'evening rush' and tehn wait for them to count the till. Was made to feel like I was trying to con them. When they counted the till they found out I was due £10 change afterall.

Not even an appology, humph.

x-stitch

glider3560 wrote: »

I'm down South at the moment. Saw this in Tesco Portsmouth North Harbour.
The checkout has been reconfigured by installing a barcode scanner next to the chip and pin machine - this is so you can scan your own clubcard (assistant won't do it for you). The receipt printer has also been moved so that it is completely out of reach of the checkout operator (where the carrier bags used to be kept), so that you have to take it yourself. It was amazing the number of receipts that had just been left behind.

I'm just along the M27 from there - yes, the checkouts have been re-arranged but we will/do scan clubcards for customers if they wish. The printer is not completely out of reach and there's no way I'm giving cashback without initialling the receipt as that's the only way I can be certain I've done it. I also note what I've given in way of cash, eg. 2 x £20.

X

DCFC79

jojo2004 wrote: »

If any company doesn't care that customers are willing to boycott them, they would deserve to end up in precisely the pickle you describe. A retail business relies on customers - and therefore needs to keep them happy. All of them.

P.S. You do know this is the Rants board, right? :rolleyes:

lol ive had customers moan at me a few times and say "Well im not shopping here again" and they still come back or the stores sales arent affected

DCFC79

sugarbabe61 wrote: »

In Asda some of the Checkout Operators have the customer initial the receipt as well.

Only thing is they usually ask you BEFORE they have given you that cash!!!

lol i had a real snotty customer 1 day and she asked for cashback which i put through for her, my till drawer opened and i took the receipt and i asked her to initail the receipt before i gave her cashback and she said "can i have the cashback first please" i wanted to tell her off as we were trained to get the customer to initail the receipt then get the cashback, but this was about 4 or 5 years ago when the C/O had to get the receipt initialed

whitegoods_engineer

jojo2004 wrote: »

If any company doesn't care that customers are willing to boycott them, they would deserve to end up in precisely the pickle you describe. A retail business relies on customers - and therefore needs to keep them happy. All of them.

P.S. You do know this is the Rants board, right? :rolleyes:

Yes but customers often have an overblown sense of their own importance.

If one customer says he or she will not shop at a supermarket again it matters not a jot!

One customer in the whole scheme of things makes absolutely no difference. Think about it.

Maybe the supermarket should automatically give any Tom !!!!!! or Harriet, any sum of money which they claim was not received by them? Can you imagine the floods of people who would be claiming money for nothing! They would lose millions every day!

On the other hand, one customer claiming to not have received cashback with no proof and the staff member presumably adamant that the cash had indeed been paid over, should not be surprised to be told "on yer bike"

They won't miss her I assure you.

And anyway, people always claim they will boycott stores. They don't because during their one-woman crusade they realise that their so-called boycott makes absolutely no difference whatsoever, the store continues trading regardless, so they meekly return to the supermarket to purchase their humble pie.

sarahg1969

glider3560 wrote: »

I'm down South at the moment. Saw this in Tesco Portsmouth North Harbour.
The checkout has been reconfigured by installing a barcode scanner next to the chip and pin machine - this is so you can scan your own clubcard (assistant won't do it for you). The receipt printer has also been moved so that it is completely out of reach of the checkout operator (where the carrier bags used to be kept), so that you have to take it yourself. It was amazing the number of receipts that had just been left behind.

They're like that in our local (although the CC scanner never works, so you have to hand over your CC anyway).

I don't really see the point - it just all seems rather unfriendly of Tesco, to have a member of staff sitting there and not interacting with the customer.

Does anyone know the reasoning behind it?

MoaningMyrtle

sarahg1969 wrote: »

They're like that in our local (although the CC scanner never works, so you have to hand over your CC anyway).

I don't really see the point - it just all seems rather unfriendly of Tesco, to have a member of staff sitting there and not interacting with the customer.

Does anyone know the reasoning behind it?

It is purely to save money - Because the cashier will be spending a few seconds less with each customer, this will enable more to be served in the same shift.

Each 'upgrade' affects the payroll budget for the store by reducing the hours needed to serve the same amount of customers.

Purely a business decision of no real benefit to staff or customers.

Snuggles

MoaningMyrtle wrote: »

It is purely to save money - Because the cashier will be spending a few seconds less with each customer, this will enable more to be served in the same shift.

Well I don't know if it's just me, but I can never manage to scan my clubcard, so the whole process actually takes longer - me waggling my clubcard about at all angles trying to get it to scan and not knowing whether it has or not, asking the checkout person if it has scanned then handing the card over to them to scan. I have used these tills at least 10 times since they were installed and I have never once managed to scan my card!